Gate Flow Expert
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Århus N
Opportunity
PURPOSE
Actively drive customer relationships to ensure a smooth customer flow, efficient handling and a great customer experience.
PRINCIPAL ACCOUNTABILITIES
- Initiate, proactively plan, execute and follow- up customer meetings to understand needs and concerns
- Extract, compile and analyze information concerning customers and set up relevant activities to continuously develop customer relationship and fulfill customer needs
- Initiate and drive constant improvement work and working with LEAN-methods
- Working proactively in projects to support customers to manager their tasks and ensuring an optimized and smooth customer experience of the terminal.
- Drive projects related to customer experience
- Work proactively on problem solving and achieving improved ways of working
- Working with VGM, EDI & Coprar
- Being super user in relevant digital systems (N4 – CIL - PICIT)
- Daily guidance over email and phone
- Educating customers in all relevant digital systems and along with the Gate & CFS team with special emphasis on the Customs Expert developing our digital solutions
CRITICAL KNOWLEDGE AND EXPERIENCE
- Requires a degree in business, marketing, logistic or related discipline
- Requires previous experience from working in customer service, with a special focus on building customer relationships
- Must have fundamental knowledge of transportation industry, sales methods and practices, trends, and customers.
- Requires good understanding of LEAN
- Requires solid knowledge of digital systems and IT-solutions
- Requires verbal and written communications skills, both Danish and English.
- Requires good analytical skills, including the ability to extract, compile and analyze data.
- Must be able to exercise discretion and good judgment, with an ability to understand the effect of decisions overall in the company.
- Must be able to handle company information with confidentiality and discretion.
- Requires excellent interpersonal skills & an ability to interact with customers.
- Must be proficient in desktop computer software programs, such as MS office and other software programs for specific cargo planning purposes.
CRITICAL SKILLS
- Organisational skills
- Problem Solver mindset
- Conflict Management
- Lean knowledge
- Customer Centricity
For any further information's please don't hesitate to contact Operations Manager, Jocelyn Fauteux at [email protected]
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 28.5.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Århus N
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Statistik over udbudte jobs som øvrige i Århus N
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Statistik over udbudte øvrige i Århus N over tid
| Dato | Alle jobs som øvrige |
|---|---|
| 5. juli 2024 | 36 |
| 4. juli 2024 | 33 |
| 3. juli 2024 | 32 |
| 2. juli 2024 | 27 |
| 1. juli 2024 | 25 |
| 30. juni 2024 | 29 |
| 29. juni 2024 | 29 |
| 28. juni 2024 | 31 |
| 27. juni 2024 | 30 |
| 26. juni 2024 | 27 |
| 25. juni 2024 | 26 |
| 24. juni 2024 | 26 |
| 23. juni 2024 | 29 |
| 22. juni 2024 | 29 |
| 21. juni 2024 | 30 |
| 20. juni 2024 | 30 |
| 19. juni 2024 | 31 |
| 18. juni 2024 | 31 |
| 17. juni 2024 | 33 |
| 16. juni 2024 | 35 |
| 15. juni 2024 | 35 |
| 14. juni 2024 | 35 |
| 13. juni 2024 | 35 |
| 12. juni 2024 | 35 |
| 11. juni 2024 | 34 |
| 10. juni 2024 | 32 |
| 9. juni 2024 | 35 |
| 8. juni 2024 | 35 |
| 7. juni 2024 | 36 |
| 6. juni 2024 | 36 |
| 5. juni 2024 | 36 |