Complaint Associate (maternity cover)

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Bagsværd

Do you want to be part of a great and social team, while making a difference for patients all over the world? And do you enjoy administrative tasks and case handling? If so, you may be our new Complaint Associate in Customer Complaint Operation located in Bagsværd. Apply today and join us for a life-changing career! The position Your job will be, together with the rest of your team, to investigate customer complaints and make sure products live up to Novo Nordisk’s high-quality standards. More specifically your responsibilities will include:
  • Evaluate written customer complaints in the system.
  • Do visual examination of samples and case investigations.
  • Respond to customer complaints on Novo Nordisk products to stakeholders.
  • Make sure that samples are sent for investigation to the correct experts in Denmark and other countries.
  • Maintain written correspondence within HQ, affiliates, and production sites globally during the investigation phase of the complaint.
    • Furthermore, you will assist the team with various administrative activities such as receiving, archiving, and preparing shipment of our complaint samples to our production sites globally. This position is a maternity cover expected to last until 1st of June 2025. Qualifications To succeed in this role, you must have the following qualifications:
  • Education or experience within the medical field is an advantage but not a requirement, i.e., as a nurse, paramedic, pharmacy technician, pharmacologist, medical secretary, laboratory technician/assistant or similar.
  • Have flair for IT as well as being used to and motivated to work with administrative tasks in a structured and effective manner, since all investigations and documentation must be recorded in our systems.
  • Be able to communicate in English at a professional level (written and verbal) since all the written correspondence in the process will be in English.
  • Familiarity with Novo Nordisk Products and Good Manufacturing Practice (GMP) is an advantage.
    • We imagine that you thrive in a work environment where you work focused with case management and that you are used to handle complaints in systems with changing priorities and short deadlines. As a person you are known for your drive, positive mindset, flexibility, and persistence. You are structured, organised, and have a social- and service mindset. About the department Customer Complaint Centre Operation is part of the Novo Nordisk Quality organization. We are almost 60 colleagues organized into 5 different departments. You will be part of a team consisting of 10 dedicated administrative employees. Working at Novo Nordisk Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 61,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us! Together, we go further. Together, we're life changing. Contact If you have any questions about the job, please do not hesitate to contact Simon Meinertz (Manager), at +45 3075 9773. Deadline 17th of March 2024 Interviews will be conducted on an ongoing basis, so we encourage you to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


    Information og data

    Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

    Arbejdsstedet er beliggende i Bagsværd.

    Jobbet er oprettet på vores service den 1.3.2024, men kan have været deaktiveret og genaktiveret igen.

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    Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
    • Øvrige
    • Bagsværd
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