2nd Level Support Engineer

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

Ballerup

Monsido is looking for a Support Engineer to be a part of our international journey, on-location in our beautiful corner office at the Ballerup World Trade Center.

Monsido is a fast-growing software company founded in 2014 in Denmark. We are a one-stop SaaS Platform that offers all of the key insights needed to optimize website user experience.

2nd Level Support Engineer


The ideal candidate for this position should meet the following requirements:

  • CSS (basic)
  • HTML (basic)
  • Basic understanding of homepages and the internet in general
  • Basic understanding of Javascript
  • English in written and oral
  • Structured mindset
  • Minimum 1+ year’s experience in technical support, website management, development role or equivalent
  • Valid Passport

Your main responsibilities


  • 2 level support (support the US, EU and Australian team from our HQ in Denmark).
  • Continuous updating of our documentation.
  • Manage assigned tickets with a level of quality that provides a high degree of customer satisfaction.
  • Be a problem-solver regarding product interface issues and issues surrounding reporting capabilities.
  • Take ownership of technical issues by troubleshooting and qualifying cases before sending them over to development.
  • Create product troubleshooting guides to assist end-users and teammates.
  • Maintain practitioner level knowledge on our product features, advantages, benefits, and selling points for effective communication.
  • Collaborate with other departments to ensure an optimal technical setup for every customer.
  • Attend meetings with other company departments as necessary to perform duties.
  • Perform other related duties as assigned.

Why people love us


Our culture is people-centric, open, and innovative. You will be able to truly make a difference by applying your skills and unique talents, with great opportunities for both personal and professional development.

We believe that a fun and professional workplace empowers people to achieve better results. Working for a company like Monsido gives you the opportunity to make a positive difference in people’s lives. Our platform is used by leading organizations to improve their user experience and website accessibility.

What else we have to offer


  • Flexible work schedule
  • Growth with a global company
  • Be the very first in this position, but still be a part of a bigger development team
  • Having an influence over your own day-to-day tasks
  • Open door policy in a flat structured company
  • Lunch scheme at our great in-house canteen
  • Free gym access at the big in-house fitness center
  • Private health insurance
  • Competitive salary based on experience
  • Social events and much more

If you are interested in joining a growth-stage tech company and this job sounds like a good fit, we definitely want to hear from you.

Send your resume and tell us about yourself through our questions below. We look forward to hearing from you!

If you have any questions, please feel free to contact our Head of Talent Acquisition, Jens Hausgaard at [email protected]


Monsido


Our mission is to empower our customers to achieve a perfectly optimized and accessible online presence. Our vision is to revolutionize and simplify the way user experience is done so every visitor is ensured a positive experience.


Information og data

Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

Arbejdsstedet er beliggende i Ballerup.

Jobbet er oprettet på vores service den 25.11.2019, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Øvrige
  • Ballerup

Lignende jobs

  • Senior Associates og Managers til Transaction Advi...

    Fri kontakt
    Senior Associates og Managere til Transaction Advisory Service i København. Vi mærker en stigende efterspørgsel efter rådgivning i forbindelse med køb og salg af virksomheder, herunder finansiel due diligence. Derfor søger vi Senior Associates og Managere til vores TAS team på Østerbro.
    • Øvrige
    • København Ø
    Få mere info
  • Øvrige i Frederiksberg C

    Fri kontakt
    Se https://www.digitaldisruptionmedia.com/jobs/piccolinepiccolo-sges-snarest
    • Øvrige
    • Frederiksberg C
    Få mere info
  • Restaurant Manager, Restaurant Ansvar at Scandic S...

    Fri kontakt
    Job Description. If you are ambitious, goal-oriented and not afraid to clear habitual thinking off the table, then we believe that you are our new Restaurant Manager for Restaurant Ansvar, Scandic Spectrum. We know that you take responsibility and have peace of mind with the full overview.
    • Øvrige
    • København
    Få mere info
  • Restaurant Manager til Restaurant Ansvar, Scandic ...

    Fri kontakt
    Er du ambitiøs, målrettet og ikke bange for at rydde vanetænkning af bordet, så tror vi på, at du er vores nye Restaurant Manager til Restaurant Ansvar, Scandic Spectrum. Vi ved, at du ta’r ansvar og har ro i maven med det fulde overblik. Du er god til at organisere, købe ind, lede og dele din viden.
    • Øvrige
    • København
    Få mere info

Statistik over udbudte jobs som øvrige i Ballerup

Herunder ser du udviklingen i udbudte øvrige i Ballerup over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal øvrige.

Se flere statistikker her:
Statistik over udbudte øvrige i Ballerup over tid

Dato Alle jobs som øvrige
12. november 2024 59
11. november 2024 61
10. november 2024 61
9. november 2024 61
8. november 2024 59
7. november 2024 56
6. november 2024 57
5. november 2024 57
4. november 2024 56
3. november 2024 60
2. november 2024 59
1. november 2024 59
31. oktober 2024 76
30. oktober 2024 76
29. oktober 2024 82
28. oktober 2024 85
27. oktober 2024 86
26. oktober 2024 85
25. oktober 2024 77
24. oktober 2024 78
23. oktober 2024 82
22. oktober 2024 79
21. oktober 2024 81
20. oktober 2024 87
19. oktober 2024 87
18. oktober 2024 85
17. oktober 2024 84
16. oktober 2024 82
15. oktober 2024 82
14. oktober 2024 77
13. oktober 2024 81