Lead Business Process Owner

Do you have a genuine desire to work with commercial processes and excellence to create a real impact in a large international organization? At Grundfos, you get a chance to strengthen our sales- and customer service capabilities through the development, optimization and deployment of global processes and projects.

“You’ll work on ensuring that we optimize our commercial processes, tools and competencies in order to help our customers get their jobs done“- explains Kristine Nedergaard-Berntsen, Head of Group Commercial Excellence.

Establish and optimize sales excellence capabilities

As our new Lead Business Process Owner your key responsibility will be managing and participating in projects and activities to secure the development and implementation of commercial excellence in Grundfos. The focus for this position is on establishing and optimizing processes, competencies and tools for sales. You will build the foundational capabilities needed to deliver a great customer experience effectively and efficiently and support our Divisions in delivering on their respective differentiated capabilities.

Specifically, you will:

• Lead and participate in global projects to develop and roll-out required sales capabilities

• Act as subject matter expert, design and improve processes, and run community within allotted field – External/Field Sales (leads, activities, opportunities, account management, etc.)

• Drive process- and tools optimization, adoption and understanding

• Drive process quality and efficiency by setting and monitoring process measures

• Identify, scope and deliver on process improvements

• Document processes, establish SOP’s and training material

• Ensure compliance to Grundfos process standards

• Alignment within BPO community to ensure alignment and avoid suboptimization

You will become a part of an enthusiastic team, where we have a solid focus on collaboration. We prioritize having a great, inclusive and hybrid workplace, large annual gatherings and in general having fun together. You will work closely with our counterparts in the Divisions (business units) and various centralized group functions to ensure that we align and collaborate to reach the best solution for our customers and Grundfos. You’ll have great opportunities to impact and influence the way we work and how we assist our customer get their job done.

Lead Process Owner who is eager to make a difference

People who know you would say you are curious, structured, and enthusiastic – you always put yourself in the shoes of our customers and users in order to understand their needs and how our initiatives impact them and their business. You enjoy communicating and you can conceptualize ideas and convey them in an easy and understandable way. Furthermore, you enjoy involving and aligning with stakeholders while working on several initiatives simultaneously.

Moreover, we imagine that you:

• Have a relevant master’s degree from a business school or university

• 5-7 years of relevant experience

• Have business understanding, primarily obtained from working within B2B sales

• Have experience within process management and optimization

• Have great IT skills and understand how systems, AI, robotics and digital tools can assist optimize business processes (experience working with SAP and/or CRM considered a benefit)

• Are data driven and enjoy structuring business decisions based on data

• Are self-driven and structured, and can navigate complexity and ambiguity

• Are a comfortable user of PowerPoint and Excel

• Are fluent in English in both writing and speaking

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by our six core values.

Additionally, your day-to-day benefits include:

• We work in a hybrid setup with up to three days a week working from home and min. two days in office to collaborate, socialize and innovate with colleagues. Having an inclusive hybrid workplace is important for us, and we therefore have various both social and practical initiatives to support this

• We offer options to make sure that you have what you need to comfortably work from home and are fully equipped with a good workstation

• Flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice

• Annual bonuses, health insurance, parental support, internal well-being consultants and programmes

• Diverse and inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Additional Information

If you have any additional questions or want to know more about the position, please contact Kristine Nedergaard-Berntsen, Head of Commercial Excellence at [email protected]

As we evaluate candidates on an ongoing basis, please send your application and resume today in English by clicking on “Apply”. We will finalize and close the position once the right candidate has been found.

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

We look forward to hearing from you.Do you have a genuine desire to work with commercial processes and excellence to create a real impact in a large international organization? At Grundfos, you get a chance to strengthen our sales- and customer service capabilities through the development, optimization and deployment of global processes and projects.“You’ll work on ensuring that we optimize our commercial processes, tools and competencies in order to help our customers get their jobs done“-six core valuesLinkedInYouTubeMeet our peopleWe look forward to hearing from you.