Strategic Engagement Manager
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København K
Copenhagen, Full-Time
Are you passionate about customer success? Do you have great leadership skills and are you an outstanding project manager? Then this new role as Strategic Engagement Manager might be perfect for you.
As Strategic Engagement Manager, you will be part of our newly created implementation team. In this role, you will provide project management and execution during the client implementation process both at inception and throughout their implementation experience. Keeping our customers successful and thriving is paramount to our business. As our Strategic Engagement Manager, you will have unique skills in guiding customers to find value in Siteimprove’s business solutions.
Responsibilities
What We Require of You
What We Would Love About You
What You Would Love About Us
Siteimprove is a Danish-founded multinational company with over 500 employees worldwide. In addition to our headquarters in Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney, and Toronto, and our customers are spread across North America, Europe, and Asia.
Even though we’ve grown rapidly since our foundation back in 2003, we’ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global “work hard, play hard” culture in this section here: https://careers.Siteimprove.com/culture/
We also offer amazing perks!
Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy
Are you passionate about customer success? Do you have great leadership skills and are you an outstanding project manager? Then this new role as Strategic Engagement Manager might be perfect for you.
As Strategic Engagement Manager, you will be part of our newly created implementation team. In this role, you will provide project management and execution during the client implementation process both at inception and throughout their implementation experience. Keeping our customers successful and thriving is paramount to our business. As our Strategic Engagement Manager, you will have unique skills in guiding customers to find value in Siteimprove’s business solutions.
Responsibilities
- Manage all aspects of project management and coordination, including scope and change request management.
- Work closely with project sponsor and stakeholders in defining project goals and objectives as well as planning and delivering the project.
- Lead the development and implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects.
- Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
- Ensure the prime objective of “delivering moments of wow to our customers” is always met.
- Establish and manage communication and risk management plans.
- Monitor and track project progress and work efforts on a daily/weekly basis, and report project status to senior management and other stakeholders.
- Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation.
- Recommend product enhancements and new product opportunities to the Product Management team.
- Work closely with sales and implementation services to scope and estimate customer engagements (pre-sale).
- Concurrently work on multiple customer implementation engagements.
- Work across multiple time zones.
- 20+% travel may be required and may require working outside of hours.
- Performs other related duties as assigned.
What We Require of You
- Bachelor's degree in Business Administration, Communications, Marketing or related field, or any equivalent combination of experience and training that provides the required knowledge, skills and abilities.
- Min 5+ years of IT project management experience, planning, tracking and managing projects that successfully met timelines.
- Valid Passport.
What We Would Love About You
- Relevant experience of managing IT projects related to SAAS products.
- Formal project management training and/or certification (PMP Certification is a strong plus).
- Proficient in software projects/products implementation.
- Experience in using project management and presentation tools.
- Experience in writing business requirements and functional specification documents.
- Excellent written and oral communication skills.
- Strong organizational, presentation, and coordination skills.
- Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations.
- Excellent leadership and interpersonal skills.
- Proven track record of working concurrently on multiple customer engagement.
What You Would Love About Us
Siteimprove is a Danish-founded multinational company with over 500 employees worldwide. In addition to our headquarters in Copenhagen, we have offices in Minneapolis, London, Berlin, Vienna, Amsterdam, Oslo, Sydney, and Toronto, and our customers are spread across North America, Europe, and Asia.
Even though we’ve grown rapidly since our foundation back in 2003, we’ve maintained our entrepreneurial spirit and strong feeling of togetherness. Read more about the Siteimprovers and our inclusive and global “work hard, play hard” culture in this section here: https://careers.Siteimprove.com/culture/
We also offer amazing perks!
- Great and Inspiring Company Culture. We are passionate, innovative and people-centric. We’re consistently named as a great place to work across the globe.
- Amazing Kitchen Staff. Our celebrity head chef and his kitchen staff cook delicious lunch for us every day. There’s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas and free fruit ad libitum, plus there’s opportunity to buy food to take home at extremely reasonable prices.
- Outstanding Office Location. We are located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
- Own Friday Bar & Beer Brewery!We brew our own beer, and on the top floor, we have our very own Friday Bar with quality beverages (also the stuff that we brew…). In the summer, we may take the party to our cozy courtyard for barbecuing in the sun.
- Corporate Social Responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company, internally and externally.
Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 26.11.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- København K
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