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If you’ve landed on this page and are looking for your next role within the CRM realm, we’re guessing you’re a people person who loves to support and help others improve in various ways? Could be something like guiding people to realize the value of using the CRM System? Inspiring a frustrated Sales Manager to find new ways to assess their team’s performance? You could also have a flair for project management, and perhaps have participated in the rollout of CRM systems in the past?
Join us on the CRM-journey into the cloud
If we have just described, you and you’re looking for a new professional challenge where you can have a real impact on company performance by digitalizing and automating key commercial processes, we may have the perfect opportunity for you!
You will come on board a dynamic and energetic team in the Industries and Commercial Excellence team and work closely with the CRM Team recently established in the Technology & Innovation Division.
We are about to start an exciting journey: The implementation of a cloud-based CRM system. You’ll get a vital role in this and be given the resources to develop yourself both personally and professionally along the way, supporting us in adapting and deploying our new tool and training our sales colleagues across our three commercial divisions: Ferry, Logistics, and Passenger B2B.
Make it easy for your internal customers to become a success
This is mostly a sales enablement role, where you will be expected to act as Customer Success Manager for our Sales Frontline and build the connection between our global and local teams. You will contribute to building a service culture that delights internal customers through the understanding of their pain points and challenges and eventually offering solutions and support to overcome the roadblocks.
From the CRM perspective, this role is responsible for assisting in the development and reinforcement of a customer-centric culture across different areas of the business, supporting the correct execution of DFDS’ CRM strategy across our Business Units. This will be partly done through the facilitation and coordination of our CRM System onboarding and training, as part of the system implementation activities.
Specified tasks
Preferred professional profile
Preferred personal profile
APPLY NOW!
If you find the job interesting and you fulfill the expectations, please submit your CV and application in English. We will evaluate applications on an ongoing basis. All applications will be treated confidentially.
Please contact Head of CRM Center of Excellence Ana Palma at [email protected] for questions about the position. The position will be filled as soon as possible.
DFDS is committed to equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age and citizenship.
Join us on the CRM-journey into the cloud
If we have just described, you and you’re looking for a new professional challenge where you can have a real impact on company performance by digitalizing and automating key commercial processes, we may have the perfect opportunity for you!
You will come on board a dynamic and energetic team in the Industries and Commercial Excellence team and work closely with the CRM Team recently established in the Technology & Innovation Division.
We are about to start an exciting journey: The implementation of a cloud-based CRM system. You’ll get a vital role in this and be given the resources to develop yourself both personally and professionally along the way, supporting us in adapting and deploying our new tool and training our sales colleagues across our three commercial divisions: Ferry, Logistics, and Passenger B2B.
Make it easy for your internal customers to become a success
This is mostly a sales enablement role, where you will be expected to act as Customer Success Manager for our Sales Frontline and build the connection between our global and local teams. You will contribute to building a service culture that delights internal customers through the understanding of their pain points and challenges and eventually offering solutions and support to overcome the roadblocks.
From the CRM perspective, this role is responsible for assisting in the development and reinforcement of a customer-centric culture across different areas of the business, supporting the correct execution of DFDS’ CRM strategy across our Business Units. This will be partly done through the facilitation and coordination of our CRM System onboarding and training, as part of the system implementation activities.
Specified tasks
- Assist in the development and implementation of the CRM System for the entire commercial organization.
- Act as a Change Agent and ensure the end-users adopt our new CRM System.
- Engage with managing directors and department heads in each business unit to ensure adoption and capture of needs and system requirements.
- Enable the users and ensure effective use of the system including sharing and implementation of best practices.
- Assist CRM key users (super users) in conducting local training.
- Assist in creating reports and dashboards when needed.
- Answer “How-To” questions by phone, chat and email and provide regular onsite support.
- Head up the onboarding training program for local CRM key users and Sales new hires.
- Funnel back user feedback and change requests.
- Host regular country engagement/follow-up calls.
- Executing the testing strategy of the application, data, and enhancements.
- Contribute to the creation and maintenance of CRM training material.
Preferred professional profile
- Bachelor’s degree
- Have 3+ years of experience with MS Dynamics 365 - Sales Hub.
- A good foundation in technology, sales, enablement, and CRM training.
- Experience with CRM implementation/adoption across different functions in a complex international environment is a BIG plus.
- Be experienced working in an international company and have excellent communication skills.
- Be self-driven and create and maintain structure and processes.
- Be experienced in training Sales Reps, Sales Managers, and Senior Leaders.
- Be willing and able to travel.
- Expertise in Excel and PowerPoint to create effective presentations.
- Desired experience in database management, but not essential.
Preferred personal profile
- A people-oriented person who is always looking for solutions and bringing quality improvements, with a “can-do” attitude.
- Passionate about improving user experience and creating valuable outcomes.
APPLY NOW!
If you find the job interesting and you fulfill the expectations, please submit your CV and application in English. We will evaluate applications on an ongoing basis. All applications will be treated confidentially.
Please contact Head of CRM Center of Excellence Ana Palma at [email protected] for questions about the position. The position will be filled as soon as possible.
DFDS is committed to equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age and citizenship.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København Ø.
Jobbet er oprettet på vores service den 28.1.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- København Ø
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Statistik over udbudte øvrige i København Ø over tid
| Dato | Alle jobs som øvrige |
|---|---|
| 4. november 2024 | 49 |
| 3. november 2024 | 49 |
| 2. november 2024 | 52 |
| 1. november 2024 | 50 |
| 31. oktober 2024 | 55 |
| 30. oktober 2024 | 53 |
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| 27. oktober 2024 | 62 |
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| 25. oktober 2024 | 46 |
| 24. oktober 2024 | 60 |
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| 21. oktober 2024 | 55 |
| 20. oktober 2024 | 60 |
| 19. oktober 2024 | 60 |
| 18. oktober 2024 | 58 |
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| 10. oktober 2024 | 50 |
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| 5. oktober 2024 | 47 |
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