Service Catalogue Manager
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København S
We invite you to bring your Service and Catalogue Management skills into play as you influence the value created and provided by the Support Functions to the Ramboll Business Units. To succeed in this role you must have a solid understanding of a Service Management framework such as ITIL, a strong service mindset and experience of Service Management in a large, complex organisation. Are you our new Service Catalogue Manager? Click the apply-button to send your application.
Inviting bright minds
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.
You will join our newly formed Service Management department, a part of Global Business Services.
As our new Service Catalogue Manager, you will be part of a service-minded, value-focused team that is working to professionalise Service Management within the support functions of IT, HR, Finance, Facilities Management, Legal, Marketing and Communications. This is an opportunity to join the team at a crucial stage in the development of Service Management at Ramboll, and shape the future of the discipline.
Your key tasks and responsibilities will be:
Your starting point for constant growth
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:
Personal qualities that will help you succeed in this role include: Strong ability to manage own workload and adapt to an ever-changing landscape with shifting priorities. Can work on own initiative with a high degree of dependability.
Welcome to our Support Organization
In Ramboll’s Support Organization we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing the common ground for the development and servicing of clients and markets.
Ramboll in Denmark
Ramboll is a leading engineering, architecture and consultancy company founded in Denmark in 1945, with 16,500 employees globally. In Denmark, we are 3,500 colleagues delivering innovative solutions within Buildings, Transport, Water, Environment & Health, Energy and Management Consulting. We invite you to contribute to a sustainable future, working in an open, collaborative and empowering culture.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Inviting bright minds
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world.
You will join our newly formed Service Management department, a part of Global Business Services.
As our new Service Catalogue Manager, you will be part of a service-minded, value-focused team that is working to professionalise Service Management within the support functions of IT, HR, Finance, Facilities Management, Legal, Marketing and Communications. This is an opportunity to join the team at a crucial stage in the development of Service Management at Ramboll, and shape the future of the discipline.
Your key tasks and responsibilities will be:
- Manage, publish, maintain and mature the Service Catalogue
- Work with Service owners to refine and add/retire Services
- Work with Service owners to develop Service roadmaps
- Work with Service owners and Finance stakeholders to ensure costs for each Service are accurately estimated and applied
- Promote the benefits of Service Management to stakeholders
- Anchor the Catalogue within the functions and the business to ensure it is used to the benefit of both the consumers of and the providers of the Service
- Participate in the development of SLAs and KPIs that drive performance behaviour
- Produce, maintain and monitor performance reporting
- Identify and develop continuous service improvements
- Manage the Service review process with key stakeholders, ensuring that escalations and feedback are acted upon, tracked and completed.
Your starting point for constant growth
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:
- Bachelor's or master's degree in a business, finance or IT discipline
- Experience with live catalogue implementation in an ITSM tool, preferably ServiceNow
- Experience working with common Service Management frameworks and best practice, such as ITIL, VeriSM, ISO/IEC 20000
- Understanding and experience of how to use and interpret data effectively
- Confident at building relationships to partner with stakeholders to drive organizational priorities and programs
Personal qualities that will help you succeed in this role include: Strong ability to manage own workload and adapt to an ever-changing landscape with shifting priorities. Can work on own initiative with a high degree of dependability.
Welcome to our Support Organization
In Ramboll’s Support Organization we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organization to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing the common ground for the development and servicing of clients and markets.
Ramboll in Denmark
Ramboll is a leading engineering, architecture and consultancy company founded in Denmark in 1945, with 16,500 employees globally. In Denmark, we are 3,500 colleagues delivering innovative solutions within Buildings, Transport, Water, Environment & Health, Energy and Management Consulting. We invite you to contribute to a sustainable future, working in an open, collaborative and empowering culture.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 18.11.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- København S
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