Copenhagen Marriott Hotel is looking for At Your Service Agents
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København S
Er du vores nye kollega?
Are you an experienced customer service professional with great communication skills and hospitality or call center background?
We are looking for someone who thrives off providing exceptional and personalized customer service, hosts moments that matter, has a passion for hospitality and is looking for an environment where every day is different!.
Om jobbet?
As an AYS Agent you will be responsible for assisting with the arrival and departure experience of our guests, act on their needs during the stay and exceed their expectations.
You will need to ensure that each of our guests have a seamless, brilliant and memorable Marriott experience.
You will be reporting directly to the Reception Supervisor and you will be part of the Front Office team which is running the Front Desk, AYS, Guest Relation, Concierge
and Bell Service.
You will be responsible for running of the AYS along with training and motivating your colleagues as well as running shifts in the Front Office departments
when needed.
Opgaver
Om dig
We expect that you have experience from the industry, preferably from reception and booking, and that you have the ability to keep an overview in busy situations.
Presence and precision characterize your work, so you can help create a good experience for our guests.
Yderligere information
The working hours are primarily during the day and being a 24/7 business, we expect that you have the flexibility of working every day of the week as well as bank holidays.
We will be reviewing applications on an ongoing basis and we will close the ad once we have hired our new team member. Therefore, we encourage you to apply as soon as possible.
Om Bellagroup
Bellagroup er blandt Danmarks største virksomheder inden for hospitality. Bellagroup har som udgangspunkt to forretningsben: Venues og hoteller.
Venuedelen består af Bella Center Copenhagen, Bella Arena og Bella Sky Conference & Event, CIFF Showrooms og International House. Bellagroups egenproduceret store events er bl.a. CIFF (Copenhagen International Fashion Fair), Bogforum og LEGO World.
I hoteldelen driver Bellagroup tre hoteller med internationalt anerkendte brands: Crowne Plaza Copenhagen Towers, AC Hotel Bella Sky Copenhagen og Copenhagen Marriott med til sammen næsten 1.600 værelser.
Bellagroup har over 160 møde- og konferencelokaler og samlet ca. 200.000 kvadratmeter, med plads til over 30.000 gæster.
Are you an experienced customer service professional with great communication skills and hospitality or call center background?
We are looking for someone who thrives off providing exceptional and personalized customer service, hosts moments that matter, has a passion for hospitality and is looking for an environment where every day is different!.
Om jobbet?
As an AYS Agent you will be responsible for assisting with the arrival and departure experience of our guests, act on their needs during the stay and exceed their expectations.
You will need to ensure that each of our guests have a seamless, brilliant and memorable Marriott experience.
You will be reporting directly to the Reception Supervisor and you will be part of the Front Office team which is running the Front Desk, AYS, Guest Relation, Concierge
and Bell Service.
You will be responsible for running of the AYS along with training and motivating your colleagues as well as running shifts in the Front Office departments
when needed.
Opgaver
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Confirm reservations and cancellations.
- Partner with and assist others to promote an environment of teamwork and achieve common goals
- Contact appropriate individual or department (e.g., Bell, Front Desk, Housekeeping, Engineering, Security) as necessary to resolve guest call, request, or problem.
- Receive, record, and relay messages accurately, completely, and legibly.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Accept and record wake-up call requests and deliver appropriately.
- Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Get room service orders by phone and upsell to enhance the guest F&B experience.
Om dig
We expect that you have experience from the industry, preferably from reception and booking, and that you have the ability to keep an overview in busy situations.
Presence and precision characterize your work, so you can help create a good experience for our guests.
Yderligere information
The working hours are primarily during the day and being a 24/7 business, we expect that you have the flexibility of working every day of the week as well as bank holidays.
We will be reviewing applications on an ongoing basis and we will close the ad once we have hired our new team member. Therefore, we encourage you to apply as soon as possible.
Om Bellagroup
Bellagroup er blandt Danmarks største virksomheder inden for hospitality. Bellagroup har som udgangspunkt to forretningsben: Venues og hoteller.
Venuedelen består af Bella Center Copenhagen, Bella Arena og Bella Sky Conference & Event, CIFF Showrooms og International House. Bellagroups egenproduceret store events er bl.a. CIFF (Copenhagen International Fashion Fair), Bogforum og LEGO World.
I hoteldelen driver Bellagroup tre hoteller med internationalt anerkendte brands: Crowne Plaza Copenhagen Towers, AC Hotel Bella Sky Copenhagen og Copenhagen Marriott med til sammen næsten 1.600 værelser.
Bellagroup har over 160 møde- og konferencelokaler og samlet ca. 200.000 kvadratmeter, med plads til over 30.000 gæster.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 8.3.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- København S
- Lørdag den 30. april 2022
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