Manager, technical Communication
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This position is two-fold as you will both be managing a team as well as writing compelling documentation.
We are a team of dedicated technical communicators, instructional designers and localization project managers all encompassed in the Learning Experiences team. We write, localize and deliver customer focused help and training to support the entire Milestone product range.
We have grown into a considerable size that we now need a Manager for the Front-end Group that consists of five highly skilled technical communicators based in Denmark and Bulgaria. We are looking for you to help us drive forward our deliverables for our end-user audience. You must be willing to travel to our Bulgarian development site on a regular basis plus visit our Learning and Performance team in Oregon on occasion.
As a manager you:
- Ensure that your team members develop and grow
- Ensure that team processes and tools support Milestone’s overall goals
- Ensure that team deliverables are top quality, technically and linguistically correct, delivered on time, and are accessible through appropriate media
- People manage the technical communicators in the Front-end Group that is part of the Technical Communication department. Responsibilities include resource allocation, conducting 1:1s and team meetings, carrying out performance evaluations and development & competency planning.
- Lead and inspire direction in the team in close collaboration with the Back-end Group lead
- Work with your team to align all team and individual behavior with Milestone’s culture focus
- Continuously study and communicate Milestone strategy to your team. Translate vision and strategy into goals together with the Back-end Group lead.
As a technical communicator you:
- Research, plan and write easy to understand task-based documentation to help customers navigate the Milestone products in an effective way
- Build strong relationships with your product teams and other key work partners
- Build extensive knowledge and demonstrate ownership of the products that you document
- Write and edit intuitive UI text that supports the customer’s product experience
- Work with our other writers to help maintain and develop our authoring tool
- Edit and restructure existing content to comply with our writing standards
Qualifications and skills:
We are looking for someone with these professional skills:
- 2-3 years of experience people managing teams in software & IT, or you could be a senior writer with a passion to move into people management
- Strong customer focus
- Five or more years of delivering high-quality, technically accurate content
- Ability to plan and organize work in an efficient manner to meet deadlines
- Ability to learn new tools, technologies, and processes quickly and independently
- Experience with authoring tools such as Madcap Flare
- Knowledge of video surveillance software or other software products is a plus
- Native English speaker or similar proficient level in written and spoken English
Personal skills:
You are passionate about growing and developing people and you just can’t wait to get your hands-on new challenges, always driving for improved excellence in your area. You are a natural born leader with a strong strategy focus, yet you also enjoy diving into technology and details of writing.
You are a highly skilled technical communicator with a proven track record of delivering technically accurate, high quality content. On time, of course.
We expect you to be passionate about clear communication, about the tools and products that you work with and above all else about the people that you manage. We expect you to work independently at all levels of the organization and to engage with your team and its processes and tools with dedication.
We focus on culture and wellbeing of our employees
You will become part of an ambitious and dynamic company in rapid growth, where our employees are the source of our success. Milestone is an organization with focus on employee engagement, as well as a good social atmosphere. Here, you will have the opportunity to expand and apply your skills, while you have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good; at work and in life.
Application:
We will be interviewing candidates on an on-going basis, and therefore encourage you to submit your application and resume as soon as possible using the link. All applications must be in English. The position is expected to be filled as soon as possible.
If you have any questions related to the position, please contact Inger Marie Brink, Senior Group Manager, Learning Experiences on 50842959 .
Want to know more about Milestone Systems? please visit milestonesys.com and if you are interested in who we are, take a look or follow us on Instagram and Facebook. We would love to connect with you.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 30.1.2020, men kan have været deaktiveret og genaktiveret igen.
- Øvrige
- København
- Torsdag den 20. februar 2020
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