Omni Operations Specialist, Digital Operations
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København
During 2020, we will build a world-class digital team based in our Copenhagen headquarter to ensure digital is at the heart of our business. Digital Operations will be responsible for ensuring the effective operation of our digital platforms and operational processes, as well as managing change, so that we may better serve our customers.
We are looking for a Omni Operations Specialist for Digital Operations. In this role you will define, develop and deploy efficient and effective processes for omni-channel ordering and fulfilment of customer orders. You will be responsible for the day-to-day operational activities to support omni-channel fulfilment. And you will work with both 3PL’s, carriers and Retail teams to provide reliable, convenient and cost-effective service to customers.
As part of this, you will:
- Be a subject matter expert in omnichannel service delivery and tool set
- Assist live service team with basic troubleshooting and be the first point of contact for store support with omnichannel services
- Create and issue guidelines for service optimisation, inventory and capacity planning, and coordination with vendors
- Develop instore processes to support various Omni services such as BORIS, Click and Collect, Endless Aisle etc.
- Monitor and support the execution of fulfillment orders across the eCommerce/Omnichannel network
Your new team:
Pandora is a company with a big heart that takes great pride in treating our people well. You will be part of an exciting business area and work in an international hub of can-do spirited, passionate and performance-driven people. We value flexibility and informal working, where you are trusted to deliver and to focus on outcomes, outputs and value delivered.
In your daily work, you will report directly to the Customer Promise Manager.
What is needed to succeed:
To succeed as Omni Operations Specialist, we imagine that you have and can demonstrate:
- Minimum 2 years of experience working in an omnichannel fulfilment and/or operations function
- Lean and/or Six Sigma qualifications
- Experience working in a global matrix organisation
- First-hand experience of Salesforce Endless Aisle, Sterling Commerce OMS or similar applications
- Fluent English – other Europeans languages are considered a bonus
Something about you:
You might be the person we are looking for if you thrive in a fast-paced environment and have the ability to collaborate cross-functionally with key internal stakeholders. Your communications skills are excellent and you understand to communicate with the target group in mind. Further, you have strong analytical and problem-solving skills and you always make positive use of new opportunities presented.
Additional information:
Application deadline: February 27, 2020
Expected start date: As soon as possible
This role is based in the Pandora Global Office in Copenhagen, Denmark. Candidates should be willing to travel approximately 25-30 days a year.
Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:
Neil Andrews
Recruiter, Global Office HR
+44 797 378 7498
[email protected]
If you see yourself in the position and would like to become a part of Pandora’s future We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.Pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora
Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.
Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora employs more than 26,000 people worldwide of whom more than 11,500 are located in Thailand, where the Company manufactures its jewellery. Pandora is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2018, Pandora’s total revenue was DKK 22.8 billion (approximately EUR 3.1 billion).
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 30.1.2020, men kan have været deaktiveret og genaktiveret igen.
- Øvrige
- København
- Torsdag den 27. februar 2020
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