Support Agent
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Silkeborg
Are you passionate about customer support? and do you find it easy to communicate technical solutions in a simple way?
Webshipper is expanding and growing fast and we are therefore looking for a new colleague to join our team and assist our customers in the daily order flow.
You will become a vital part of a small, specialized team that values teamwork, communication, and dedication to each other. This all contributes to a daily office vibe where going to work is something to look forward to.
The most important rule is that we do not bullshit our customers. We value the close relation to our customers very highly and wish to continue to facilitate and enable our customer's growth.
One of our large focus areas is to be able to communicate with our customers on the same level which is the easiest to do via phone. It is therefore important to be able to take initiative, responsibility and not shy away from picking up the phone and calling a customer in need.
Your day as a support agent with Webshipper
You will be responsible for performing technical support and customer service to existing customers. Customer contact will be both via phone and email but with a focus on reaching out via phone. You will meet all types of questions from our customers as we are often placed in the center of an eco-system with other platforms, carriers, and logistics integrations. Our customers inquire about anything from the general use of our platform, to shipping details, to the more technical system setups.
Your profile
We are looking for a profile with a high drive and the ability to take responsibility for any issue.
You are very passionate about delivering the best possible customer experience as possible and creating value through the solution you provide.
Furthermore, you are talented in communicating in Danish and English both written and verbally.
Any other language skills are considered a plus.
You are experienced with technical customer service or IT support.
You are not afraid of words such as HTML, CSS, JSON, EDI, or API.
You love to jump into new systems and learn how to use them
All experience with e-commerce or logistics is an advantage.
Finally, your personal traits include empathy, readiness to change, a positive mindset, and a sense of structure and details. Keeping a cool overview of an issue is key to our support.
This is what we offer
We offer a very flexible work environment with positive energy, lots of humor, and an attractive employment package.
About Webshipper
Webshipper automates shipping and order flow for 2500+ webshops in Nordic countries. We have experienced massive growth and wish to support this growth in the best way possible by ensuring the right number of hands on the team.
Our focus is on having an amazing office vibe and work environment. We pamper our employees and ensure all have access to all the right tools every day in order to succeed. We believe that freedom with responsibility is the best way to work.
Information & application
Do you have any questions about the position? Then you are more than welcome to contact us on
Phone: +45 89878315 or on [email protected]
You can apply for the position by clicking "Apply for this job" at the top of this page.
All inquiries will be handled confidentially. We will assess candidates ongoing for the position so send your application and resume along with a current photo as quickly as possible.
Work location: Webshipper ApS, Søndergade 2B, DK-8600 Silkeborg (flexible schedules is possible)
Language skills required: Danish, English
Start date: As soon as possible
Webshipper is expanding and growing fast and we are therefore looking for a new colleague to join our team and assist our customers in the daily order flow.
You will become a vital part of a small, specialized team that values teamwork, communication, and dedication to each other. This all contributes to a daily office vibe where going to work is something to look forward to.
The most important rule is that we do not bullshit our customers. We value the close relation to our customers very highly and wish to continue to facilitate and enable our customer's growth.
One of our large focus areas is to be able to communicate with our customers on the same level which is the easiest to do via phone. It is therefore important to be able to take initiative, responsibility and not shy away from picking up the phone and calling a customer in need.
Your day as a support agent with Webshipper
You will be responsible for performing technical support and customer service to existing customers. Customer contact will be both via phone and email but with a focus on reaching out via phone. You will meet all types of questions from our customers as we are often placed in the center of an eco-system with other platforms, carriers, and logistics integrations. Our customers inquire about anything from the general use of our platform, to shipping details, to the more technical system setups.
Your profile
We are looking for a profile with a high drive and the ability to take responsibility for any issue.
You are very passionate about delivering the best possible customer experience as possible and creating value through the solution you provide.
Furthermore, you are talented in communicating in Danish and English both written and verbally.
Any other language skills are considered a plus.
You are experienced with technical customer service or IT support.
You are not afraid of words such as HTML, CSS, JSON, EDI, or API.
You love to jump into new systems and learn how to use them
All experience with e-commerce or logistics is an advantage.
Finally, your personal traits include empathy, readiness to change, a positive mindset, and a sense of structure and details. Keeping a cool overview of an issue is key to our support.
This is what we offer
We offer a very flexible work environment with positive energy, lots of humor, and an attractive employment package.
- Salary according to qualifications
- Attractive pension
- Health insurance
- Dental insurance
- Mac Book Pro (to take home)
- Lunch arrangement
- Parking card to selected parking lots
- Lots of social events
- Amazing coffee!
About Webshipper
Webshipper automates shipping and order flow for 2500+ webshops in Nordic countries. We have experienced massive growth and wish to support this growth in the best way possible by ensuring the right number of hands on the team.
Our focus is on having an amazing office vibe and work environment. We pamper our employees and ensure all have access to all the right tools every day in order to succeed. We believe that freedom with responsibility is the best way to work.
Information & application
Do you have any questions about the position? Then you are more than welcome to contact us on
Phone: +45 89878315 or on [email protected]
You can apply for the position by clicking "Apply for this job" at the top of this page.
All inquiries will be handled confidentially. We will assess candidates ongoing for the position so send your application and resume along with a current photo as quickly as possible.
Work location: Webshipper ApS, Søndergade 2B, DK-8600 Silkeborg (flexible schedules is possible)
Language skills required: Danish, English
Start date: As soon as possible
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Silkeborg.
Jobbet er oprettet på vores service den 9.12.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Silkeborg
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