ServiceNow ITSM Senior Specialist
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Smørum
As a ServiceNow ITSM specialist, you will be responsible for overseeing and optimizing IT processes within the organization, leveraging the ServiceNow platform to drive efficiency, standardization, and collaboration across various IT functions. This role requires a deep understanding of IT service management (ITSM) processes, excellent communication skills, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities
Process Ownership:
ServiceNow Platform Management:
Collaboration and Communication:
Performance Metrics and Reporting:
Continuous Improvement:
Qualifications and Skills:
To become a success in your new position, we expect you to possess most of the following skills and qualifications:
We believe in the good life
As a company, we trust and value your professionalism, experience, and dedication. Your new perspectives, insights and ideas are the cornerstones of our growth, and we encourage you to be creative and structure your workflow with a high level of freedom.
We are a company that take pride in delivering solutions that allow people to live their lives to the max. We also recognize that to bring energy and inspiration to work, you need to re-energize to have a healthy work life balance.
Want to join the team?
Then send you application and CV as soon as possible and no later than March 11, 2024. Please notice that we only accept applications through our recruitment system.
For more information about the position please contact Mette Grønberg Rasmussen, Manger, IT Service Management, [email protected].
We look forward hearing from you.
Key Responsibilities
Process Ownership:
- Take ownership of key IT processes, such as incident management, change management, problem management, and service request fulfillment.
- Define and document end-to-end processes, ensuring alignment with standard ServiceNow functionality and ITIL best practices.
- Continuously evaluate and enhance processes to improve efficiency and effectiveness.
ServiceNow Platform Management:
- Leverage the ServiceNow platform to design and implement ITSM functionality that align with organizational objectives while adhering to our guiding principles of keeping our ServiceNow implementation close to standard.
- Participate in requirements analysis and potentially assist in configuring and customizing ServiceNow modules to meet specific process requirements.
- Stay current with ServiceNow releases and new features to optimize platform utilization.
Collaboration and Communication:
- Collaborate with IT teams, stakeholders, and business units to understand their requirements and ensure processes meet organizational needs.
- Communicate process changes, enhancements, and updates to relevant stakeholders.
- Conduct training sessions for end-users and support teams to ensure proper understanding and utilization of IT processes.
Performance Metrics and Reporting:
- Define key performance indicators (KPIs) for IT processes and establish mechanisms for ongoing measurement.
- Generate regular reports and dashboards to provide insights into process performance.
- Analyze data to identify trends, areas for improvement, and opportunities for automation.
Continuous Improvement:
- Lead continuous improvement initiatives to enhance IT processes and drive operational excellence.
- Work with teams to identify automation opportunities and implement solutions to streamline workflows.
- Stay informed about industry best practices and emerging technologies to drive innovation.
Qualifications and Skills:
To become a success in your new position, we expect you to possess most of the following skills and qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Extensive experience in working with standard business process applications focusing on leveraging out of the box functionality instead of customizations.
- Project management skills with the ability to prioritize and manage multiple tasks.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to translate data into actionable insights.
- Experience in ITSM process ownership and optimization.
- In-depth knowledge of ITIL framework and best practices.
- Strong understanding of the ServiceNow platform and its modules is a plus.
- ITIL certification and ServiceNow certifications are a plus.
We believe in the good life
As a company, we trust and value your professionalism, experience, and dedication. Your new perspectives, insights and ideas are the cornerstones of our growth, and we encourage you to be creative and structure your workflow with a high level of freedom.
We are a company that take pride in delivering solutions that allow people to live their lives to the max. We also recognize that to bring energy and inspiration to work, you need to re-energize to have a healthy work life balance.
Want to join the team?
Then send you application and CV as soon as possible and no later than March 11, 2024. Please notice that we only accept applications through our recruitment system.
For more information about the position please contact Mette Grønberg Rasmussen, Manger, IT Service Management, [email protected].
We look forward hearing from you.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Smørum.
Jobbet er oprettet på vores service den 24.2.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
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