Consumer Success Specialist
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Join as a Consumer Success Specialist and contribute to creating an innovative support setup for our hearing aid users.
At , our purpose is clear: we want people with hearing impairments to experience the sounds of life. This is the foundation of everything we do. It motivates us and keeps us focused on innovation and efficiency. Our goal is to develop the world’s best hearing healthcare solutions.
Join our dynamic Consumer Success team, an integral part of Global Marketing within 's Hearing Aid group. We are a team focused on providing high-quality app support for our hearing aid users worldwide. As we continue to enhance our support capabilities, we are focused on developing a solid support organization that includes a new first-line support setup, AI-driven support tools, and more support channels. Additionally, we aim to place a stronger emphasis on using market data and insights to elevate the support experience for our hearing aid users.
As our newest team member, you will be involved in enhancing our data analysis, insight gathering, and KPI practices. Your contributions will be vital in equipping the team with the data and insights needed to make informed, data-driven decisions. Additionally, you will be involved in sharing and presenting relevant market insights with stakeholders in Marketing, R&D, and Portfolio Management.
You will have the opportunity to run your own projects and initiatives while also collaborating with other team members on various tasks.
Key responsibilities include:
We are looking for a dynamic team member who likes working with data and possesses solid analytical skills. The ideal candidate has experience from projects with multiple stakeholders, can navigate complex organizations, and manages assignments to meet deadlines.
You should have a solid commercial mindset, great communication skills, and a good understanding of IT applications. We welcome candidates from various backgrounds, including those with a master’s degree in business, IT, or a related field, and some years of experience in a global company, as a consultant, or relevant student work experience.
We hope you can meet the following criteria:
You thrive in a diverse environment and like collaborating with various departments and a wide range of professionals. You pay great attention to detail and have a data-driven approach, skillfully balancing creative ideas with practical feasibility to ensure that solutions are both innovative and achievable.
When you join us, you'll embark on an onboarding journey designed to introduce you to your role and our various business areas.
We offer flexible work arrangements, healthy and delicious canteen meals and breakfast every morning. Benefit from six weeks of holiday and continuous development and training opportunities.
Our diverse and inclusive culture values your input and prioritizes your well-being. We support this with health programs and a positive work atmosphere. You'll also have the chance to participate in various social activities, clubs, and fitness programs.
We are looking forward to receiving your application by February 14th, 2025. Please apply through our online recruitment system and not by e-mail.
If you have any questions, feel free to reach out to Martin Mønster Poulsen (Director, Consumer Care and Business Development) at mtmp@.com.
We will start inviting candidates for interviews after the application deadline. The first round interviews are scheduled for the 20th of February and the second round for the 24th of February.
We look forward to hearing from you.
At we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as supports United Nations Sustainable Development Goal 5 on gender equality.
#LI-MT2
#LI-HYBRID
At , our purpose is clear: we want people with hearing impairments to experience the sounds of life. This is the foundation of everything we do. It motivates us and keeps us focused on innovation and efficiency. Our goal is to develop the world’s best hearing healthcare solutions.
About the Consumer Success Team
Join our dynamic Consumer Success team, an integral part of Global Marketing within 's Hearing Aid group. We are a team focused on providing high-quality app support for our hearing aid users worldwide. As we continue to enhance our support capabilities, we are focused on developing a solid support organization that includes a new first-line support setup, AI-driven support tools, and more support channels. Additionally, we aim to place a stronger emphasis on using market data and insights to elevate the support experience for our hearing aid users.
The role
As our newest team member, you will be involved in enhancing our data analysis, insight gathering, and KPI practices. Your contributions will be vital in equipping the team with the data and insights needed to make informed, data-driven decisions. Additionally, you will be involved in sharing and presenting relevant market insights with stakeholders in Marketing, R&D, and Portfolio Management.
You will have the opportunity to run your own projects and initiatives while also collaborating with other team members on various tasks.
Key responsibilities include:
- Identify, clean and validate relevant data from various systems and applications.
- Manage data analytics initiatives across multiple projects to generate insights, identify trends, and highlight key focus areas.
- Generate insights and present these to stakeholders in Marketing, R&D, and Portfolio Management.
- Collaborate with the other team members to establish and maintain KPIs, reports, and data visualization (e.g. dashboards) for both internal stakeholders and external partners.
- Active involvement in projects to optimize and develop processes, systems and applications, ensuring efficient and effective operations.
Are you our new colleague?
We are looking for a dynamic team member who likes working with data and possesses solid analytical skills. The ideal candidate has experience from projects with multiple stakeholders, can navigate complex organizations, and manages assignments to meet deadlines.
You should have a solid commercial mindset, great communication skills, and a good understanding of IT applications. We welcome candidates from various backgrounds, including those with a master’s degree in business, IT, or a related field, and some years of experience in a global company, as a consultant, or relevant student work experience.
We hope you can meet the following criteria:
- Ability to build solid relationships and understand the business across the value chain.
- Self-driven, curious, and a passion for achieving outstanding results with the team.
- Great communication skills, with the ability to adjust your communication to different stakeholders.
- Enthusiasm for leveraging data and KPIs to inform and shape decision-making.
- Experience with Salesforce Service Cloud and PowerBI is beneficial.
- Proficiency in written and spoken English – more language proficiency is a benefit.
You thrive in a diverse environment and like collaborating with various departments and a wide range of professionals. You pay great attention to detail and have a data-driven approach, skillfully balancing creative ideas with practical feasibility to ensure that solutions are both innovative and achievable.
What We Offer
When you join us, you'll embark on an onboarding journey designed to introduce you to your role and our various business areas.
We offer flexible work arrangements, healthy and delicious canteen meals and breakfast every morning. Benefit from six weeks of holiday and continuous development and training opportunities.
Our diverse and inclusive culture values your input and prioritizes your well-being. We support this with health programs and a positive work atmosphere. You'll also have the chance to participate in various social activities, clubs, and fitness programs.
Want to join the team?
We are looking forward to receiving your application by February 14th, 2025. Please apply through our online recruitment system and not by e-mail.
If you have any questions, feel free to reach out to Martin Mønster Poulsen (Director, Consumer Care and Business Development) at mtmp@.com.
We will start inviting candidates for interviews after the application deadline. The first round interviews are scheduled for the 20th of February and the second round for the 24th of February.
We look forward to hearing from you.
At we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as supports United Nations Sustainable Development Goal 5 on gender equality.
#LI-MT2
#LI-HYBRID
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Smørum.
Jobbet er oprettet på vores service den 28.1.2025, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Smørum
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