Software Support Engineer
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Storkøbenhavn
On behalf of Varian Medical Systems in Copenhagen/Herlev, People In Action is looking for a
Software Support Engineer
Are you ready for new challenges within medical devices and IT and system support to customers in Scandinavia?
The Software Support Engineer is the primary contact for Varian Medical Systems (VMS) customers and is responsible for troubleshooting, technical guidance and general IT and system support to customers in primarily Scandinavia. The role requires a pro-active and customer-orientated strong service minded attitude, excellent analytical thinking and problem-solving skills and a systematically and structured mindset.
Major responsibilities include;
Experience and skills;
Are you interested?:
Applications are evaluated continuously.
Software Support Engineer
Are you ready for new challenges within medical devices and IT and system support to customers in Scandinavia?
The Software Support Engineer is the primary contact for Varian Medical Systems (VMS) customers and is responsible for troubleshooting, technical guidance and general IT and system support to customers in primarily Scandinavia. The role requires a pro-active and customer-orientated strong service minded attitude, excellent analytical thinking and problem-solving skills and a systematically and structured mindset.
Major responsibilities include;
- Assist, troubleshoot and provide technical guidance and support to customers primarily in Scandinavia
- Ensure detailed records of service work is correctly entered into the company information systems and ensure accurate updated customer information is available to other VMS parties
- Track support issues, bugs and feature requests, working with the escalation team and developers as needed
- Interface with VMS customers on site visits and work with remote support/remote access tools to assist with troubleshooting and resolving customer issues
- Update documentation in the Knowledge Base with technical guides and tips
- Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions
- Occasionally participate in installation of IT systems throughout the region which covers Denmark, Sweden, Norway and Iceland
- Some travel to customer sites occasionally
Experience and skills;
- Strong customer service skills, written and verbal communication skills, and customer empathy demonstrated by previous successful experience in a similar role, ideally within Medical Device or Technology.
- Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field
- Practical and advanced knowledge of Microsoft technologies such as Internet Information Services (IIS), SQL Server, SharePoint, Active Directory and Registry. Certification is preferred
- Practical and advanced knowledge of Windows based computer architecture, including server and desktop operating systems and the relations to advanced software applications
- Solid understanding of networking architectures and principles
- Preferably you have knowledge of Citrix XenApp technology and virtualization techniques
- Sound knowledge and troubleshooting skills in both hardware and software products
- Knowledge of IT service management concepts and frameworks such as ITIL
- English is the primary language used within the company and the customers. Written and verbal English proficiency is a requirement.
- Speaking and writing skills of one of the Scandinavian languages is a plus
- You probably hold a Bachelor degree in Computer Science or maybe you have several years of experience from an international company solving IT problems for external customers
Are you interested?:
Applications are evaluated continuously.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Storkøbenhavn
Jobbet er oprettet på vores service den 9.3.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Storkøbenhavn
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Statistik over udbudte øvrige i Storkøbenhavn over tid
| Dato | Alle jobs som øvrige |
|---|---|
| 4. oktober 2024 | 1691 |
| 3. oktober 2024 | 1637 |
| 2. oktober 2024 | 1653 |
| 1. oktober 2024 | 1623 |
| 30. september 2024 | 1670 |
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| 28. september 2024 | 1683 |
| 27. september 2024 | 1704 |
| 26. september 2024 | 1669 |
| 25. september 2024 | 1640 |
| 24. september 2024 | 1597 |
| 23. september 2024 | 1628 |
| 22. september 2024 | 1663 |
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| 20. september 2024 | 1706 |
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| 6. september 2024 | 1694 |
| 5. september 2024 | 1680 |
| 4. september 2024 | 1651 |