Service Owner Workplace Services
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SDC, Workplace Services is looking for a new collogue to the team. Workplace Services belongs to the Operation & Infrastructure area in SDC. Our department consist of three teams, Internal IT, Workplaces and M365 and we are situated in Ballerup and Warsaw. We offer an exciting and challenging position with a lot of variances in the daily work with focus on providing service in the highest quality to our customers. We have a positive and dynamic work environment.
As the Service Owner of our workplace services, you will be the focal point towards our suppliers and customers. You will follow up and report on our internal and external deliveries. You will be responsible for maintaining strong customer, and supplier relationships. Together with the team you will work on improving our services and documentation. You will also develop new services and make sure we have updated Roadmaps, ERFA meetings with stakeholders to develop the platform to fit business needs.
You have a structured and detail-oriented approach to your tasks. Your work is characterized by quality, precision, and responsibility. You work independently, are collaborative and customer oriented. You have a great understanding of IT's use in the business and have the customer in focus. You can keep a lot of activities ongoing in parallel and know the customers' needs and create strong relationships with them. As a person, you are service-minded, empathetic and contribute with personal and professional interest in your surroundings.
Roles & Responsibilities
As a Service Owner, you are able to communicate on different levels to get a clear view on the customer's request and are passionate for and understand common workplace challenges. Further your responsibilities will include;
Your qualifications:
In parallel to simply being an awesome colleague we also value these qualifications;
As a person you can characterize yourself as an outgoing, empathetic and Purposefully passionate professional. You are proactive – energetic and curious with a natural analytical and method-oriented mindset. You value to be a part of a team and strive in an open-minded constructive atmosphere.
Why SDC
Beside the obviously of being a part of a team of true dedicated professionals with a shared goal of truly enabling and embracing Modern workplace services in the most value adding way for our customers. We value diversity to be a strength that contributes to our shared success. And when working with us, you get great and flexible working conditions, including flex time, pension scheme and health and dental insurance, and it does not stop here. In addition to the 5 weeks of holiday you get a 6-holiday week, 5 extra days off, increased holiday allowance etc.
Contact and application
In this recruitment process we are assisted by European Search Company. For additional information about the position please contact Brian Ranvits on +45 2048 0548.
Please note that applications are handled on an ongoing basis. So, please send your application and CV as soon as possible using the application button on this page.
As the Service Owner of our workplace services, you will be the focal point towards our suppliers and customers. You will follow up and report on our internal and external deliveries. You will be responsible for maintaining strong customer, and supplier relationships. Together with the team you will work on improving our services and documentation. You will also develop new services and make sure we have updated Roadmaps, ERFA meetings with stakeholders to develop the platform to fit business needs.
You have a structured and detail-oriented approach to your tasks. Your work is characterized by quality, precision, and responsibility. You work independently, are collaborative and customer oriented. You have a great understanding of IT's use in the business and have the customer in focus. You can keep a lot of activities ongoing in parallel and know the customers' needs and create strong relationships with them. As a person, you are service-minded, empathetic and contribute with personal and professional interest in your surroundings.
Roles & Responsibilities
As a Service Owner, you are able to communicate on different levels to get a clear view on the customer's request and are passionate for and understand common workplace challenges. Further your responsibilities will include;
- Service ownership on the workplace platform
- Ongoing follow-up and reporting on deliveries
- Maintain and develop customer and supplier relationships
- Create, anchor and maintain roadmap for the platform
- Ownership on critical problems linked to the customer environment
- Improve and clarify the service portfolio
- Operate and perform minor analyzes and implementations
- Conduct and perform customer ERFA meeting together with the department
Your qualifications:
In parallel to simply being an awesome colleague we also value these qualifications;
- +5 years of experience with end user services from an IT organization
- Solid communicator in both writing and verbal communication
- ITIL Foundation education
- Good technical insight of general IT Infrastructure and Modern Workplace
- Experience with project management of smaller projects
- Solid experience in creating a good collaboration with customers, 3rd party suppliers and other partners
- A Commercial mindset
- You have a structured and pragmatic approach to task solution and take pride in achieving the best solutions for customers in close collaboration with your colleagues
- A Nordic main language and fluent writing and speaking in English
As a person you can characterize yourself as an outgoing, empathetic and Purposefully passionate professional. You are proactive – energetic and curious with a natural analytical and method-oriented mindset. You value to be a part of a team and strive in an open-minded constructive atmosphere.
Why SDC
Beside the obviously of being a part of a team of true dedicated professionals with a shared goal of truly enabling and embracing Modern workplace services in the most value adding way for our customers. We value diversity to be a strength that contributes to our shared success. And when working with us, you get great and flexible working conditions, including flex time, pension scheme and health and dental insurance, and it does not stop here. In addition to the 5 weeks of holiday you get a 6-holiday week, 5 extra days off, increased holiday allowance etc.
Contact and application
In this recruitment process we are assisted by European Search Company. For additional information about the position please contact Brian Ranvits on +45 2048 0548.
Please note that applications are handled on an ongoing basis. So, please send your application and CV as soon as possible using the application button on this page.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Storkøbenhavn
Jobbet er oprettet på vores service den 29.3.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Storkøbenhavn
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