Rekrutteringsfirma

Passenger Lead for ”Copenhagen Future Rail Network”

Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger

Taastrup

Passenger Experience Lead

Are you passionate about creating the best customer journey while balancing design, comfort, and functionality to ensure the best customer experience combined with a strong focus on quality requirements and budgets? Then you might be the one we are looking for!

The preparations for one of Denmark's most exciting projects are starting now, and you will have a crucial role in participating in the foundational decisions.

The Copenhagen Future Rail Network
The train is the future, but the future is not waiting for the train. Therefore, DSB is investing to ensure the Danes an environmentally friendly and attractive alternative to cars, buses, and aircraft. The Copenhagen Future Rail Network must promote growth and mobility in the metropolitan area and continue to contribute to a climate-friendly urban environment.

Over the coming years, the Greater Copenhagen S-train Network will be transformed from a traditional urban railway into the largest fully automated driverless transport system in the world. It is a major change to our 90-year-old railway, and it must all succeed without affecting the 375,000 times a day our customers choose to take a S-train.

About the job
The Passenger Experience Lead is responsible for the customer experience in the new S-trains that the Program purchases, and must support requirements specifications, schedules and processes for completion, and in addition gather material regarding the customer experience to be aligned with relevant main stakeholders such as the steering committee.

Furthermore, you will have to ensure that the relevant documentation and evaluation reports are compiled on the subject, including general preparation of relevant material for the negotiating rounds with the suppliers.

As a Passenger Experience Lead, you will be responsible for our entire customer experience from A-Z, from the digital platforms that the customer meets, to stations and platforms, the train seats, and passenger information systems, etc. Throughout the process, you must lead and motivate your project team so that deliveries are timely and of the right quality.

Your specific tasks
You will be responsible for creating the Design Guide and relevant technical requirements in collaboration with the Program's advisors and stakeholders internally at DSB such as our Commercial Department.

After selecting suppliers, the design phase, and the verification and validation phase begins, where you will be responsible for setting the direction of the final detailed design, including on-time ensuring relevant input to the train-provider. Stakeholders, including user groups, etc., are involved to the extent that it adds value to the process.

The Passenger Experience Lead is also responsible for following up on design within the first period of real passenger operation (approx. 6-12 months) and assessing whether adjustments related to the customer experience and Commercial business strategy for DSB should be made.

Your professional skills

  • You have a technical education background, i.e. industrial designer, civil engineer or similar.
  • You have good references from previous complex projects where you have been the front figure for creating the best customer experience with good results.
  • As a person, you are motivated and passionate about your profession. At the same time, you enjoy variation and many work tasks, and you work well with different professions and disciplines.
  • You are good at planning and prioritizing even when you are multitasking.
  • You are a team player and understand the importance of the interaction between the many stakeholders in a large and complex program.

We offer
An exciting and meaningful job with room for your own ideas and great responsibility with influence in the “Copenhagen Future Rail Network” and in creating an environmentally sustainable transportation solution with a high degree of public interest.

Your workplace is DSB's head office in Taastrup a few minutes’ walk from the station. We have fitness facilities, good canteen arrangements, and open and bright modern facilities. We offer a salary and employment terms that match your qualifications.

Application and recruitment process
We continually read new applications and conduct interviews. We, therefore, recommend you applying as soon as possible with your application, CV and relevant documents.

If you have any questions about the position or recruitment process, don't hesitate to contact our external recruitment partner Stine Amina Toft at +45 2830 0100 or [email protected]

Learn more about the program: http://www.dsb.dk/nyetanker



Information og data

Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

Arbejdsstedet er beliggende i Taastrup.

Jobbet er oprettet på vores service den 8.6.2020, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Øvrige
  • Taastrup

Lignende jobs

  • Øvrige i Frederiksberg C

    Fri kontakt
    Se https://www.digitaldisruptionmedia.com/jobs/piccolinepiccolo-sges-snarest
    • Øvrige
    • Frederiksberg C
    Få mere info
  • Restaurant Manager, Restaurant Ansvar at Scandic S...

    Fri kontakt
    Job Description. If you are ambitious, goal-oriented and not afraid to clear habitual thinking off the table, then we believe that you are our new Restaurant Manager for Restaurant Ansvar, Scandic Spectrum. We know that you take responsibility and have peace of mind with the full overview.
    • Øvrige
    • København
    Få mere info
  • Restaurant Manager til Restaurant Ansvar, Scandic ...

    Fri kontakt
    Er du ambitiøs, målrettet og ikke bange for at rydde vanetænkning af bordet, så tror vi på, at du er vores nye Restaurant Manager til Restaurant Ansvar, Scandic Spectrum. Vi ved, at du ta’r ansvar og har ro i maven med det fulde overblik. Du er god til at organisere, købe ind, lede og dele din viden.
    • Øvrige
    • København
    Få mere info
  • Conference Host, fuldtid, Scandic Sluseholmen

    Fri kontakt
    Griber du mulighederne, har overblik og er god til at guide vores gæster, så tror vi på, at du er vores nye Conference Host på Scandic Slusenholmen. Vi ved, at du brænder for at gøre en forskel og har fokus på detaljerne. Og vi ved, at du får tingene til at ske og gerne sætter overliggeren lidt højere for at skabe en succes.
    • Øvrige
    • København
    Få mere info

Statistik over udbudte jobs som øvrige i Taastrup

Herunder ser du udviklingen i udbudte øvrige i Taastrup over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal øvrige.

Se flere statistikker her:
Statistik over udbudte øvrige i Taastrup over tid

Dato Alle jobs som øvrige
5. november 2024 43
4. november 2024 43
3. november 2024 43
2. november 2024 43
1. november 2024 42
31. oktober 2024 43
30. oktober 2024 44
29. oktober 2024 43
28. oktober 2024 40
27. oktober 2024 37
26. oktober 2024 37
25. oktober 2024 31
24. oktober 2024 37
23. oktober 2024 38
22. oktober 2024 39
21. oktober 2024 35
20. oktober 2024 39
19. oktober 2024 40
18. oktober 2024 39
17. oktober 2024 41
16. oktober 2024 39
15. oktober 2024 41
14. oktober 2024 41
13. oktober 2024 42
12. oktober 2024 42
11. oktober 2024 40
10. oktober 2024 39
9. oktober 2024 41
8. oktober 2024 40
7. oktober 2024 41
6. oktober 2024 40