CX Core Team Lead Nordics

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Udlandet

Job Description


People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda.

Are you looking for a patient-centric and innovation-oriented company to inspire you and promote your career? Join Takeda now.

We are currently hiring for a CX Core Team Lead Nordics in full-time in either of our office locations in the Nordics (Norway – Asker, Denmark – Vallensbaek, Finland – Helsinki, Sweden – Solna).


The CX Core Team Lead Nordics liaises with the Core Team/ Business Units in design, planning and implementation of Customer Excellence processes, projects and initiatives (VBKAM, Project management) to maximize business impact in the Local Operating Companies (LOC’s). He/she upskills the core team on Omnichannel use and Insights & Analytics and ensure Nordic alignment and execution on key projects across LOCs. He/she ensures the implementation of the launch excellence framework.

Your tasks in detail:

[ul]
  • Create Customer Excellence Core Team/ Business Unit Plan and execute with the help of the Customer Excellence Center of Excellence (CoE).

  • Elevate value-based Key Account Management, targeting & segmentation, and customer journey capabilities in the Core Teams.

  • Build Core Team specific knowledge by dedication to one Core Team across all four LOCs, enhance sharing & adoption of best practices in relevant areas.

  • Co-create and innovate customer engagement tools and solutions in close collaboration with the Core Team.

  • Bridge activities from NPP process and liaise with Core Team to execute launch activation workshops or launch readiness reviews.

    • [li]Establish a launch excellence focus and framework in Core Teams for new launches Takedajobs.com.

    Diversity, Equity, and Inclusion

    Takeda is committed to foster diversity, equity, and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age or disability.

    If you are interested in this opportunity, we look forward to receiving your application via our online tool!

    Asker, NorwayDNK - Vallensbæk, Helsinki, Finland, Solna, SwedenEmployeeRegularFull time

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    Information og data

    Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

    Arbejdsstedet er beliggende i Udlandet

    Jobbet er oprettet på vores service den 15.7.2021, men kan have været deaktiveret og genaktiveret igen.

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    Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
    • Øvrige
    • Udlandet
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