CX Core Team Lead Nordics

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Udlandet

Job Description


At our heart we are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity, and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, sexual orientation, race, color, ethnic or social origin, or disability.

Our team is growing and for this we need bright minds with creativity and flexibility – what talent do you have?

People First - At takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of takeda.

Are you looking for a patient-centric and innovation-oriented company to inspire you and promote your career? Join takeda now.

We are currently hiring a CX Core Team Lead Nordics based in Norway, Denmark, Finland, or Sweden.

The CX Core Team Lead Nordics liaises with the Core Team/ Business Units in design, planning and implementation of Customer Excellence processes, projects, and initiatives (VBKAM, Project management) to maximize business impact in the Local Operating Companies (LOC’s).

You will upskill the core team on omnichannel use and Insights & Analytics and ensure Nordic alignment and execution on key projects across LOCs ensuring the implementation of the launch excellence framework.

Your tasks in detail:

[ul]
  • Create Customer Excellence Core Team/ Business Unit Plan and execute with the help of the Customer Excellence Center of Excellence (CoE).

  • Elevate value-based Key Account Management, targeting & segmentation, and customer journey capabilities in the Core Teams.

  • Build Core Team specific knowledge by dedication to one Core Team across all four LOCs, enhance sharing & adoption of best practices in relevant areas.

  • Co-create and innovate customer engagement tools and solutions in close collaboration with the Core Team.

  • Bridge activities from NPP process and liaise with Core Team to execute launch activation workshops or launch readiness reviews.

    • [li]Establish a launch excellence focus and framework in Core Teams for new launches takedajobs.com

    Asker, NorwayDNK - Vallensbæk, Helsinki, Finland, SWE - Stockholm - LindhagensgatanEmployeeRegularFull time

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    Information og data

    Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

    Arbejdsstedet er beliggende i Udlandet

    Jobbet er oprettet på vores service den 28.1.2022, men kan have været deaktiveret og genaktiveret igen.

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    Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
    • Øvrige
    • Udlandet
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