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Do you have previous experience within BPO and leadership? Our Copenhagen-based accounts are looking for their new Operations Manager!Are you ready for your next challenge? Exciting opportunity as our Copenhagen office's Operations Manager!Are you ready for your next challenge? Exciting opportunity as our Copenhagen office's Operations Manager!
ABOUT THE POSITION:ABOUT THE POSITION:Concentrix + Webhelp is a leading global outsourcing provider of customer experience solutions and technology. By joining us as our new Operations Manager you will be part of a fast-paced, ever-changing and ambitious work environment. You will lead and inspire our Copenhagen-based assignments to deliver excellent customer and client satisfaction as well as ensuring financial success. The role covers a large number and wide scope of tasks where you must align your work flexibly to the different assignments' client agreements.Concentrix + Webhelp isWe are looking for demonstrable leadership and management skills from a customer-focused environment, preferably within BPO and call center. You will be focusing on results and be committed to the values surrounding outstanding service delivery through effective people management.The position is performed from our Copenhagen office where you will be responsible for our different assignments' support roles, such as Team Managers who will be reporting to you. Our clients at the Copenhagen-office are global brands with high standards of delivery and operate within retail, media as well as TV-entertainment.
MAIN RESPONSIBILITIES INCLUDE:MAIN RESPONSIBILITIES INCLUDE:- Personnel responsibility for support staff, ensuring all Team Managers have the required level of knowledge and support to effectively carry out their roles: training, introduction and coaching.- KPI and process responsibility within Performance, Quality and Delivery in accordance with client expectations as well as Concentrix + Webhelp processes.- Budget and financial responsibilities in close cooperation with management directors.- Close cooperation across Nordic assignments, continuous development and followup of processes, both in accordance with Concentrix + Webhelp and client expectations and relations.
TO SUCCEED IN THE ROLE WE BELIEVE YOU TO HAVE:TO SUCCEED IN THE ROLE WE BELIEVE YOU TO HAVE:- Excellent communication skills, both verbally and written. Being able to understand both employees, business and customer/client requirements is necessary.
- Communication capability in both Danish and English, other Nordic languages are considered meritorious.Communication capability in both Danish and English- Strong leadership skills with previous leadership experience from a similar role, preferably within contact center and/or BPO.- High level of adaptability, you thrive in a fast-paced, ever-changing work environment and manage to keep your head straight whilst focusing on the objective.- Strong analytical thinking and results-orientation, being able to evaluate production results to secure right targets and necessary actions for improvement.- Relevant IT competencies to build financial projections, charts and reporting.WHAT TO EXPECT?WHAT TO EXPECT?Winners embrace hard work – We are winners and you will be a part of a top engaged team. With hard work, drive, and passion in our high-performance culture it is possible to achieve great success.You will be a part of a dedicated Nordic team who all have a passion to succeed and a passion for growth. You will report directly to our Operations Management Director.We attach great importance to your personal suitability for the role. The role might include traveling to other offices within the Nordics.START: According to agreement / as soon as possible
START:LOCATION: Borgmester Christiansens Gade 50, 2450 København, DanmarkLOCATION:EMPLOYMENT TYPE: Full-timeEMPLOYMENT TYPE:WORKING HOURS: Office-hours, Monday-FridayWORKING HOURS:LAST APPLICATION DATE: 2024-04-30LAST APPLICATION DATE:We're conducting ongoing interviews during the recruitment process, the position may be appointed before last application date.For any questions relating to the recruitment process, please reach out to responsible recruiter Edith Tamm, [email protected].Concentrix + Webhelp is a global Business Process Outsourcing company with its head office in Paris, France, which is making business more human for the world’s most exciting brands.Concentrix + Webhelp is a global Business Process Outsourcing company with its head office in Paris, France, which is making business more human for the world’s most exciting brands.Concentrix + WebhelpBy choosing Concentrix + Webhelp, you will be part of a community of over 440 000 game-changers from more than 190 locations, speaking more than 80 languages in 70+ countries. By choosing Concentrix + Webhelp, you will be part of a community of over 440 000 game-changers from more than 190 locations, speaking more than 80 languages in 70+ countries.Concentrix + WebhelpBy joining us at Concentrix + Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide.By joining us at Concentrix + Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide.Concentrix + WebhelpMore information can be found at www.webhelp.comMore information can be found atwww.webhelp.comNon-discrimination: Concentrix + Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with usNon-discrimination: Concentrix + Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with usConcentrix + Webhelp#danish #english
ABOUT THE POSITION:ABOUT THE POSITION:Concentrix + Webhelp is a leading global outsourcing provider of customer experience solutions and technology. By joining us as our new Operations Manager you will be part of a fast-paced, ever-changing and ambitious work environment. You will lead and inspire our Copenhagen-based assignments to deliver excellent customer and client satisfaction as well as ensuring financial success. The role covers a large number and wide scope of tasks where you must align your work flexibly to the different assignments' client agreements.Concentrix + Webhelp isWe are looking for demonstrable leadership and management skills from a customer-focused environment, preferably within BPO and call center. You will be focusing on results and be committed to the values surrounding outstanding service delivery through effective people management.The position is performed from our Copenhagen office where you will be responsible for our different assignments' support roles, such as Team Managers who will be reporting to you. Our clients at the Copenhagen-office are global brands with high standards of delivery and operate within retail, media as well as TV-entertainment.
MAIN RESPONSIBILITIES INCLUDE:MAIN RESPONSIBILITIES INCLUDE:- Personnel responsibility for support staff, ensuring all Team Managers have the required level of knowledge and support to effectively carry out their roles: training, introduction and coaching.- KPI and process responsibility within Performance, Quality and Delivery in accordance with client expectations as well as Concentrix + Webhelp processes.- Budget and financial responsibilities in close cooperation with management directors.- Close cooperation across Nordic assignments, continuous development and followup of processes, both in accordance with Concentrix + Webhelp and client expectations and relations.
TO SUCCEED IN THE ROLE WE BELIEVE YOU TO HAVE:TO SUCCEED IN THE ROLE WE BELIEVE YOU TO HAVE:- Excellent communication skills, both verbally and written. Being able to understand both employees, business and customer/client requirements is necessary.
- Communication capability in both Danish and English, other Nordic languages are considered meritorious.Communication capability in both Danish and English- Strong leadership skills with previous leadership experience from a similar role, preferably within contact center and/or BPO.- High level of adaptability, you thrive in a fast-paced, ever-changing work environment and manage to keep your head straight whilst focusing on the objective.- Strong analytical thinking and results-orientation, being able to evaluate production results to secure right targets and necessary actions for improvement.- Relevant IT competencies to build financial projections, charts and reporting.WHAT TO EXPECT?WHAT TO EXPECT?Winners embrace hard work – We are winners and you will be a part of a top engaged team. With hard work, drive, and passion in our high-performance culture it is possible to achieve great success.You will be a part of a dedicated Nordic team who all have a passion to succeed and a passion for growth. You will report directly to our Operations Management Director.We attach great importance to your personal suitability for the role. The role might include traveling to other offices within the Nordics.START: According to agreement / as soon as possible
START:LOCATION: Borgmester Christiansens Gade 50, 2450 København, DanmarkLOCATION:EMPLOYMENT TYPE: Full-timeEMPLOYMENT TYPE:WORKING HOURS: Office-hours, Monday-FridayWORKING HOURS:LAST APPLICATION DATE: 2024-04-30LAST APPLICATION DATE:We're conducting ongoing interviews during the recruitment process, the position may be appointed before last application date.For any questions relating to the recruitment process, please reach out to responsible recruiter Edith Tamm, [email protected].Concentrix + Webhelp is a global Business Process Outsourcing company with its head office in Paris, France, which is making business more human for the world’s most exciting brands.Concentrix + Webhelp is a global Business Process Outsourcing company with its head office in Paris, France, which is making business more human for the world’s most exciting brands.Concentrix + WebhelpBy choosing Concentrix + Webhelp, you will be part of a community of over 440 000 game-changers from more than 190 locations, speaking more than 80 languages in 70+ countries. By choosing Concentrix + Webhelp, you will be part of a community of over 440 000 game-changers from more than 190 locations, speaking more than 80 languages in 70+ countries.Concentrix + WebhelpBy joining us at Concentrix + Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide.By joining us at Concentrix + Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide.Concentrix + WebhelpMore information can be found at www.webhelp.comMore information can be found atwww.webhelp.comNon-discrimination: Concentrix + Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with usNon-discrimination: Concentrix + Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with usConcentrix + Webhelp#danish #english
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Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 8.3.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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Statistik over udbudte jobs som øvrige i Udlandet
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Statistik over udbudte øvrige i Udlandet over tid
| Dato | Alle jobs som øvrige |
|---|---|
| 22. november 2024 | 131 |
| 21. november 2024 | 128 |
| 20. november 2024 | 126 |
| 19. november 2024 | 124 |
| 18. november 2024 | 126 |
| 17. november 2024 | 125 |
| 16. november 2024 | 125 |
| 15. november 2024 | 125 |
| 14. november 2024 | 123 |
| 13. november 2024 | 123 |
| 12. november 2024 | 120 |
| 11. november 2024 | 120 |
| 10. november 2024 | 116 |
| 9. november 2024 | 115 |
| 8. november 2024 | 117 |
| 7. november 2024 | 116 |
| 6. november 2024 | 120 |
| 5. november 2024 | 120 |
| 4. november 2024 | 116 |
| 3. november 2024 | 121 |
| 2. november 2024 | 123 |
| 1. november 2024 | 124 |
| 31. oktober 2024 | 120 |
| 30. oktober 2024 | 118 |
| 29. oktober 2024 | 118 |
| 28. oktober 2024 | 111 |
| 27. oktober 2024 | 115 |
| 26. oktober 2024 | 115 |
| 25. oktober 2024 | 107 |
| 24. oktober 2024 | 120 |
| 23. oktober 2024 | 120 |