Global customer insights manager
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Brøndby
Do you want to be a key driving force in Nilfisk’s continued journey to become a truly customer-centric company? Then this might be the perfect opportunity for you to join our Global Insights Team.
As our Global customer insights manager you will..
Why is this a position for you?
You should strongly consider joining us as our new Global customer insights manager if…
Your new team
In the Global insights team, we strive to be trusted advisors providing insights-based recommendations, sparring and inspiration to our stakeholders across business areas globally. We are a small team, but we punch above our weight class as key influencers on business-critical tactical and strategic decisions.
These are a few of the exciting key questions and topics we have been diving into:
In the team, we create an environment where it is safe and expected to share your ideas, and challenge other team members ideas, so we can find the best solution. We are always on the lookout for identifying new insights needs to support our stakeholders and our business. By joining us you will become part of a team, where your ideas and initiatives are appreciated, and where you will receive trust and responsibility from your manager.
What would make you a good match for us?
Why join Nilfisk?
Nilfisk is a leading global player within the professional cleaning industry with offices in more than 40 countries. We are currently undergoing a strategic transformation from a product-oriented manufacturer to a customer-driven global solutions partner. With this position we offer a unique opportunity to be a key part of driving the transformational journey of one Denmark’s most well-known brands.
Interested?
If this sounds like a good next step in your career, then apply as soon as you can, as we will review applications ongoingly. If you have questions, you are welcome to contact Martin Troelsgaard, Global Head of Insights at +45 22162465.
Let’s create a cleaner future together
Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?
As our Global customer insights manager you will..
- Fill the role of primary quantitative research specialist providing close insights support to your stakeholders in other teams, incl. Product portfolio management, Marketing, R&D
- Scope, plan, conduct and report quantitative insights studies independently
- Take responsibility for running and further developing the quarterly Nilfisk Global NPS program
- Support larger qualitative insights studies and handle smaller qualitative studies independently
Why is this a position for you?
You should strongly consider joining us as our new Global customer insights manager if…
- You have a passion for transforming research results and findings into insights that spark reflection, identify key decision options, and help drive action
- You are driven by a strong sense of curiosity. Combining a deep understanding of both the needs and perspectives of both our customers and your stakeholders will be key in your new job.
- You are excited about making an impact on the business through insights-based recommendations and sparring
Your new team
In the Global insights team, we strive to be trusted advisors providing insights-based recommendations, sparring and inspiration to our stakeholders across business areas globally. We are a small team, but we punch above our weight class as key influencers on business-critical tactical and strategic decisions.
These are a few of the exciting key questions and topics we have been diving into:
- How will Covid-19 impact the role and value of clean for our customers?
- What key needs do we need to meet to provide optimal value and user experience in the design of our solutions ranging from floorcare machines to digital services?
- Which key trends within tech, business and compliance shape our customers’ mindset and needs?
- How satisfied are our customers with Nilfisk products and services – and what should we prioritize to improve?
In the team, we create an environment where it is safe and expected to share your ideas, and challenge other team members ideas, so we can find the best solution. We are always on the lookout for identifying new insights needs to support our stakeholders and our business. By joining us you will become part of a team, where your ideas and initiatives are appreciated, and where you will receive trust and responsibility from your manager.
What would make you a good match for us?
- Experience working professionally with quantitative research and methodologies
- Experience in planning, scoping and leading quantitative research projects
- Professional experience with qualitative research and methodologies like in-depth interviews
- Experience working with stakeholders in other business areas e.g., with providing insights-based recommendations and sparring
- Educational background: MA in Social Science, Sociology, Business school or equivalent
- As English is our corporate language, you speak and write it well.
- Good Power Point and Excel skills
Why join Nilfisk?
Nilfisk is a leading global player within the professional cleaning industry with offices in more than 40 countries. We are currently undergoing a strategic transformation from a product-oriented manufacturer to a customer-driven global solutions partner. With this position we offer a unique opportunity to be a key part of driving the transformational journey of one Denmark’s most well-known brands.
Interested?
If this sounds like a good next step in your career, then apply as soon as you can, as we will review applications ongoingly. If you have questions, you are welcome to contact Martin Troelsgaard, Global Head of Insights at +45 22162465.
Let’s create a cleaner future together
Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?
Information og data
Denne ledige stilling har jobtypen "Produktchef", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Brøndby.
Jobbet er oprettet på vores service den 24.11.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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