IT Service Delivery Manager, McDonald's Denmark
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Food Folk has only existed since April 2017, but everybody knows the brand that Food Folk owns the rights to. The brand is McDonald’s. As a Development Licensee Partner Food Folk owns over 400 McDonald’s restaurants in Denmark, Norway, Sweden and Finland with local offices. McDonald’s is a franchise business and we work closely with the restaurant owners to create ‘Feel Good Moment’ for our many customers. Finally, yet importantly, McDonald’s is a ‘Fun Loving Brand’ and so is Food Folk.
We now gather the best from our four markets and harvest the benefits of being Nordic. IT has been identified as an enabler. We are now strengthening our Nordic IT team in Denmark with an IT Service Delivery Manager. The IT Service Delivery Manager will report to the Nordic Chief IT Officer and work in close cooperation with the Nordic IT team as well as with the Danish organisation.
Responsibilities
The IT Service Delivery Manager will be the link between business and IT, to ensure that used IT services are working according to service description, and to coordinate the country’s IT requirements and project portfolio. Furthermore, you act as the local IT spokesperson, coordinating the contact and cooperation with country franchisees and business functions. You will also ensure that provided IT-services meet statutory requirements, group policies, and procedures.
Link between business and IT
- Together with business discuss and identify business requirements
- Support business to describe requirements and to create business cases
- Facilitate, follow up and report the status of IT issues to the country and IT management team
- Support business in initiatives and processes involving IT and common solutions
- Country's spokesperson and point-of-contact in IT related matters
- Communicate and explain Group services and projects to the business
Project portfolio management
- Project steering model and project management support
- Assure allocation of country resources for testing, execution, and implementation of projects
- Follow up the delivered IT-services
IT business plan, budget, regulatory, and vendor management responsibilities
- Set the yearly country IT business plan
- Cost control of the country IT-budget, follow actuals and regularly report forecasts
- Country compliance of regulations concerning IT, group policies, steering principles, and guidelines
- External partner and vendor management
Requirements
- Broad IT-related experience, both strategic and hands-on
- At least 5 years of relevant experience in project management
- Experience in budget planning and management
- Experience in vendor management
- Working experience in ITIL
- Profound English proficiency, both spoken and written
- Strong problem-solving skills
Personal characteristics
- Ability to build and maintain relationships and trust
- Co-operative team player who can work independently
- Business-oriented
- Excellent leadership, influencing and negotiation skills
- Excellent communication skills
- Active, open and flexible
- Structured and organised
Are you the candidate we are looking for? Please email us your application and attach your CV by clicking on the apply button below.
Information og data
Denne ledige stilling har jobtypen "Produktchef", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 19.8.2020, men kan have været deaktiveret og genaktiveret igen.
- Produktchef
- København
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