Group Warranty Manager
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Svendborg
The world’s leading supplier of intelligent brake solutions
Do you want to be a part of the team?
Then maybe you’re the new employee we are looking for. As Svendborg Brakes’ QSE department are facing great challenges going forward, we are looking for a competent employee who is keen about Warranty and Claim Management. Maybe you are not an expert or a manager today, but your ambitions are heading in that direction and we can provide the path and the tools for the journey.
You will have the following tasks and responsibilities, amongst others:
- Global process owner warranty processes, ensuring all costumer claims are handled according the defined process, at the right time and to customer’s high satisfaction.
- Lead, communicate and develop effective follow up and analysis processes for claims
- Coach and develop employees in warranty process globally
- One point of contact customer claims
- Facilitate high risk claim teams
- Manage and control claim budget together with Corporate Quality Manager
- Professional coaching using problem solving tools
- Manage customer returned goods
- Claims database owner and super-user
- Change Management – represent quality in change management
- Review existing policies and plan how to improve quality management systems within areas of responsibility
Qualifications:
- Education: Could be various; engineering, manufacturing or similar. The main point is experience and relevant training within the areas
- Persistent, positive and open minded attitude
- Initiative rich and able to get things going, used to work with warranties and claims in quality environment, preferable knowledge with QDA, ISO and APQP4Wind.
- Professional attitude that helps operating in all levels within the organization
- Fluent in English – both in writing and spoken. Preferable you also speak Danish and/or another language
We offer:
- An exciting and independent job with varied tasks in a global value-driven organization with focus on the 17 sustainable development goals
- Tutor/mentor supporting the integration and developing into the role
- An informal working environment with a good tone and opportunity for knowledge sharing
- Good opportunities for personal and professional development
- Salary according to qualifications, pension scheme, health insurance, and an attractive canteen setup
You are welcome to contact Corporate Quality Manager, Klaus D. Petersen for further information at phone no. +45 63 255 496 or +45 5214 0496 for further information.
If this position is something for you, send an application and detailed CV via the following link as soon as possible.
See www.svendborg-brakes.com for further information. Svendborg Brakes are a part of Altra Industrial Motions Group.
Svendborg Brakes creates high growth for both customers and ourselves by innovating, testing and delivering world class braking solutions. We are value driven and customer focused, and we continuously strive for superior and unmatched quality in design, products, testing, certification and services. This makes us Global Leading Experts and the preferred and trusted provider in the field of intelligent braking solutions.
Information og data
Denne ledige stilling har jobtypen "Produktchef", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Svendborg.
Jobbet er oprettet på vores service den 26.8.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktchef
- Svendborg
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