Consumer & Customer Insights Manager – Denmark
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Taastrup
WHO YOU ARE
As a person you are passionate about people and business, and continuously driving better performance. You are energized by contributing to overall success and results as well as motivated by increasing customer value and being the voice of the customers and consumers within the business.
For this role we believe you have experiences of working in Business intelligence, consumer and customer insights or equivalent as well as experience in leading and managing leaders and teams within different disciplines.
You hold a broad knowledge of customer segmentation, micro, and macro drivers for the home furnishing and retail market as well as the multichannel reality and online customer behaviour. On top of this, your knowledge of direction setting, creation of strategic and operational goals and plans as well as follow up on KPIs is undisputed. You possess advanced project management and change management skills and know how to apply these in an extremely ambiguous environment requiring cross functional collaboration.
You have ability to understand and create clarity around complex situations and interdependencies as well as to develop commercially viable insights from internal data as well as micro and market trends. Moreover, you have the ability to coach and influence a team of co-workers and colleagues while communicating in an inspirational way with the IKEA tone of voice.
YOUR RESPONSIBILITIES
Your responsibilities
In the role as Country Consumer & Customer Insights Manager, you are a strategic partner for management and stakeholders, with a holistic understanding of the consumers, customers and their relation with IKEA. Further, you are responsible for driving sharp and well informed decisions within the country organization, that are rooted in an ever evolving understanding of customers, consumers, the market, brand and business performance, in order to achieve the business goals (short and long term).
You will:
• Be responsible for managing resources (people and money): Responsible for people planning within C&CI, and external suppliers. Develop brand, business and commercially viable insights, to enable decision making for BPL and Commercial Plan and relative budgets. Develop functional budget, ensure approval, forecasting, follow up, and coordination with Commercial Manager to secure country goals and functional goals are covered.
• Act as a member of the Commercial Management Team and proactively contribute to IKEA business plan, commercial plan and commercial calendar process.
• Lead, coach and develop the C&CI (Consumer & Customer Insights) function and create high quality, powerful insights via consistent methodology & talent nurturing.
• Contribute to effective development and implementation of sound strategies based on a robust understanding of customers, consumers, the market and the IKEA Brand, by working cross-functionally with stakeholders.
• Lead a cross functional network of analysts and performance leaders from their respective functions, within and outside commercial, to enable the process of building consolidated insights.
• Contribute to, and secure effective implementation of global tools and initiatives on the local market
• Support country management group and global projects across C&CI community in their consumer and customer insight needs
• Contribute to key decision making processes and business planning by providing functional expertise and insights to the country management team
In this role you will report to the Country Commercial Manager.
If you have job specific questions please contact Country Commercial Manager, Elefteria Cromlidou, [email protected].
This role is located in Service Office, IKEA Tastrup, Copenhagen.
ABOUT THIS WORK AREA
C&CI is part of the Commercial Team and deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. Commercial Team deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.
QUESTIONS AND SUPPORT? LET'S CONNECT!
We appreciate your application as soon as possible, but please no later than August 18th
The interviews are planned to be held from week 34.
If you have any concerns or questions about the recruitment process please don't hesitate to contact us at the same email address as above.
Warmly welcome with your application!
WHY YOU WILL LOVE US
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
WHAT WE ALL HAVE IN COMMON
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!
Information og data
Denne ledige stilling har jobtypen "Produktchef", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Taastrup.
Jobbet er oprettet på vores service den 24.7.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Produktchef
- Taastrup
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