Are you a highly skilled Cloud Operations Manager and you want to grow your career in an international IT security company with offices in Europe and the US?

Join Omada’s Cloud Operations department where you will be responsible for consolidating, managing and driving the continuous evolution and improvement of Omada global cloud infrastructure and associated operational procedures.

The COM will lead the global operations, infrastructure and service delivery functions for the Omada Identity and will identify requirements, manage priorities, provide status, manage budgets, and ultimately ensure that service delivery is on time, on budget, and of maximum quality. This position reports to the CTPO

Your responsibilities as a Cloud Operations Manager:

• With the support of the enterprise cloud architect manage the deployment of cloud infrastructure, including compute, storage, and network systems for cloud hosting
• Lead a consistent, measurable process to operationalize and scale cloud based strategic initiatives and execution
• Manage OPEX costs
• Responsible for running a 24x7x365 Cloud Infrastructure and Operations organization with staff located in multiple Global locations.
• Develop and mentor a high performing team of global professionals
• Provide strong leadership, guidance, and direction related to cloud hosting service delivery
• Work closely with Engineering, Data Center Operations and technology vendors to ensure SLAs are met and quality meets or exceed expectations
• Manage adherence to security and compliance safeguards, policies and procedures
• Managing change, assets, and documentation for top quality support
• Establishes key KPI, SLA’s, metrics and measurements demonstrating area health. Communicates through operational reviews. Measures and tracks against industry benchmarks and standards.
• Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory.
• Manages and leads vendor relationship to maintain day to day operations and strategic goals for Data Center Operations SLA’s and deliverables. Works with current vendor stakeholders and partners to develop and deliver strategic plans. Oversees all data center vendor contracts, streamlining services required and optimizing overall costs.
• Develops opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.
• Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.
• Ensures compliance with industry standards such as SOC2 / ISO27001 and continuously improving the Information Security of Omada Identity Cloud.

Qualifications:

This is a high-profile, GLOBAL position requiring a proven and experienced operations executive, steeped in cloud-based platforms. A strategic manager with a high level of business acumen, pension for innovation, natural leadership skills, transformative mind-set and a hyper-focus on making a positive impact!

• BA or BS, preferably in business, economics, or a field related to computer science or information science, MBA preferred
• 5+ years of experience in an operational, management, or services delivery role (Ideally for a Managed Services Provider, Cloud Hosting company)
• 3+ years of experience managing high\-volume customer\-facing SaaS applications is required
• 3+ years of upper management experience and leadership skills
• 3+ years Hands-on experience in 24x7x365 cloud operations or SaaS Operations
• Direct experience driving continuous improvements in process and operational efficiencies. Lead process-improvement efforts and manage the implementation of both business processes and technical solutions. Drive best practices across cross functional teams.
• Expert in managing Global Infrastructure and the team that manages Global Infrastructure to meet regional compliance requirements and achieve 99.99% up time with high velocity on ticket resolution and issue remediation.
• Knowledgeable in HIPAA, PCI, EU Data Sovereignty and Privacy, and other compliance metrics along with ISO 9000 and other quality assurance metrics and capable of implementing them in a fast growing Cloud environment.
• Drive for results with a passion for technology and continuous delivery
• Experience building and leading a high performance team across multiple geographies
• Ability to quickly drill down to solve problems and take ownership of the resolution
• Demonstrated ability to think strategically
• Experience integrating with 3rd party service platforms
• Experience with configuration management systems and associated automation
• Management of “access” under defined compliance standards (i.e. SOC1/2/3, SAS70 etc.)
• Strong Leadership and team building skills
• Ability to partner cross functionally in order to drive complex strategic projects
• Excellent project management skills and ability to work to deadlines successfully managing multiple business-driven initiatives
• Experience in Agile methodologies & DevOps principals Familiarity with container orchestration services, i.e., Kubernetes
• Administering and deploying CI/CD tools (e.g., Azure DevOps)

We Offer:

Omada is an incredible place to work and develop your career and technical skills. We have a strong focus on our people and our core values including:

• Teamwork
• Being Ambitious
• Always Delivering Value,
• Constant Care

These values are also reflected in the relationship with our employees and the way we live every day.

We also provide great benefits and rewards that you would expect from a market leading global software company.

Some of the Benefits we offer: 

• Training budget  
• Access to LinkedIn Learning
• The opportunity to work with passionate, competent people, experts within their field
• Informal and agile organization with a flat structure

About the company

Omada is a fast-growing global cybersecurity software company with locations across the world and headquartered in Copenhagen, Denmark. We are a Gartner Magic Quadrant leader in Identity Governance and Administration with one of the most advanced SaaS platforms in the industry. Our vision is to “secure the world’s identities.” Omada’s growth is backed by some of the best private equity funds in the world who are investing in technology and looking to expand Omada’s overall Cloud Operations and R&D organization.

If this sounds interesting to you, please do not hesitate to contact us and start the next stage of your journey with Omada.