Operations Manager

We are looking for an Operations Manager to lead the day-to-day serviced living operations in Denmark reporting to the Serviced Living Lead Denmark. The person will be part of the International NREP serviced living team and work alongside the NREP, Noli Studios and UMEUS family.

Operation Manager job responsibilities:
As our Operations Manager you will be responsible for leading the community team and managing the day-to-day operations on the sites in Denmark and you will be a key role in scaling the NREP Serviced Living operations in Denmark.

We will also need you to:

• Run and participate in large project (digitalization projects, system landscape, customer satisfaction etc.)
• Developing and digitalize the customer journey, customer experience, community experience and service delivery
• Participating in commercial sales, marketing, letting management and pricing activities
• Participate in introducing and setting up Noli Studios in Denmark
• Secure brand implementation on sites
• Recruiting, training and leading the community team that will deliver customer and community experiences and asset management
• Supervising HR related processes such as job contracts, terms and compensation
• Continuous co-operation with main partners, suppliers and service providers, developing operating models and processes
• Assisting with commercial and operational input as needed for ongoing and future development projects
• Participate in the launch of new sites

Work hours & Benefits:

• The position is with direct reference to Serviced Living Lead Denmark
• Working hours is Monday to Friday
• Salary is skilled based
• We take excellent care of you therefore we have pension and health insurance
• Staff benefits
• International environment surrounded by talented people

Skills:
We see our Operations Manager having minimum 5 years track record of service industry teams and operational execution.
There is a strong need for an Operations Manager with digital experience and a digital mindset together with the ability to drive the scalability.
We are looking for a new colleague with the following abilities:

• Excellent people person and leader, who can attract, train and motivate and retain talent
• Commercial mindset with passion to grow revenue and ability to judge different options against their financial impact
• People leader, who can attract, train and motive/retain talent
• A great team player and ability to successfully act in a multi-stakeholder environment
• An exceptional level of motivation, a customer-driven focus, self-management, and effective time management
• Excellent project management and prioritization skills
• Great communication skills, ability to support own view with operational thinking and facts
• Interest in working across borders and being part of the International serviced living team
• Relevant academic or business administration degree
• Fluency in English and Danish, both spoken and written

Call to action:

Mayby you want to know more about us? Please visit us on our websites:
In the future we will combine UMEUS, Noli Studios and Siljangade under det name Serviced Living
https://NREP.com/
www.umeus.dk
www.Siljangade.com
www.nolistudios.com/en

UMEUS, Noli Studios and Siljangade arises from NREP - a real estate company with the vision of making real estate better. They take a multi-stakeholder approach and utilize a wide range of disciplines to develop real estate and services that create long-term value for tenants, investors, and the wider communities in which they invest.
NREP prides itself of its ambitious, experienced, and talented people, who have accomplishments that truly stand out in the industry. They are proud of the entrepreneurial environment, their shared values, and the strong commitment to each other. Together NREP dare to innovate and challenge status quo, which has been a key to their success as a firm.

• UMEUS 'development portfolio consists of approximately 10 projects
• Siljangade -co-working and co-living site, Siljangade, live and in operations since 1. July 2021
• NOLI's development portfolio consists of 5 sites in Finland, with 2 opened in Helsinki fall 2019 and 1 opened in Helsinki fall 2021. 3 other projects are under construction in Finland and currently 2 sites are under construction in Denmark and 3 other sites having exclusivity and local plan and awaiting planning and building permits.