Functional Product Owner & Master Data Steward – Customer Master Data

Opportunity

At Maersk, we are committed to an industry-defining transformation that will revolutionize trade by accelerating our journey to become the global integrator of container logistics.

We are looking for a candidate for the role of Functional Product Owner & Master Data Steward – Customer Master Data being the single source and heart of APMM platforms, that we we work towards single customer view across One Maersk that enables personalized customer journey and creates positive, connected, secured and seamless customer experience and business impact.

Are you ready to be challenged to work cross functionally, setting new standards and playing a key role in driving robust customer master data as one of the top company strategies?

Then this may be the job for you!We Offer

A unique opportunity to drive robust customer master data initiatives in line with company's top priorities.

Besides focusing on creating value for our customers and the business, a key priority is to drive personal and professional development for our people to prepare for further career progression.

We embrace an agile mindset in the way we do business and projects and it is important that you want to develop yourself in a learning organization.

You will work in a highly international environment with stakeholders and colleagues across our global organization.

As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs.

We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.

Key Responsibilities

You will work as an individual but in conjunction with relevant business and platform owners and will report to Senior Functional Product Owner of Customer Master Data (CMD).

You will also work closely with other Functional Product Owners and Platform owner of CMD. When it comes to customer data management and governance, you are expected to take the lead as Customer Data Steward to drive for respective strategy, principles, policy, standards together with Area Data Steward.

Your key areas of responsibility will be:

• Drive customer master data agenda to support company’s ambition of integrated logistics company
• Customer data management, includes creating and management terminology, valid data and values, data lifecycle management, recording of business rules, data standards, quality thresholds, issue identification and resolution
• Improving data quality, dealing with sensitive and confidential data, data cleaning, defining policies and monitoring systems, defining standards, adding meta data, the entire process of data management over its lifecycle
• Project advice, includes data expertise, participation to prevent data issues later, manage data proliferation, processes improvement, change management
• Reporting, includes monitoring, analytics and decision support, develop and own KPIs, accountability
• Designing the product vision, roadmap, process maps, SOPs, governance control and measurable outcomes in line with the organization vision
• Ensuring platforms & and technology understand items in the Product Backlog to the level needed
• Identify, evaluate, and define impacts of changes and provide alternatives to the application changing
• Proactively engage with stakeholders in business, innovate and identify new ways of improving processes
• Work collaboratively with other PO’s and technical teams to ensure that development is being done in a complimentary fashion.
• Training and communication to the end users on new developments and policy implementation.

Who we are looking for

We expect you to have minimum of 2+ years of experience as process owner, product owner, data steward etc. roles and proficiency with agile delivery models and you can demonstrate proven results.

To be successful we expect you to have a strong commercial mind-set and solid commercial experience.

Knowledge of data analysis, data management, data quality, Power BI, SQL, Excel VBA, SAP BO as well as knowledge or exposure to Informatica MDM, SAP MDG or any other MDM tool, machine learning, data analysis, statistical analysis would be added advantage.

You have knowledge of Maersk’s holistic E2E business processes.

Furthermore:

• A proven track record of being an effective communicator
• Strong coaching and facilitation skills
• Experience in implementing innovative ideas through persuasive reasoning
• A track record in change management through communication
• Data based decision making capabilities
• The ability to “see the whole picture” and convince, rather than force, compliance with defined standards
• Audit experience will be of value as well data management, governance, and compliance experience
• Sense for detail and for taking ideas from concepts to reality/execution
• Has in-depth knowledge and experience within own job discipline
• Handles most situations independently, receives minimal guidance, but will seek advice and guidance on more complex issues
• Applies subject matter knowledge to solve common business issues operating within practices and procedures covered by precedents or well-defined policies, escalating all non-routine problems
• Experience in a functional area routinely applying knowledge of theories, methods, techniques and processes
• Understands the overall nature of the business and the interdependencies between own and other functions
• Presents results of own work outside of team, but is mainly internally oriented.