Senior Functional Product Owner

Opportunity

The Functional product owner community at Maersk is playing a central role in redefining the way that Maersk serves our customers. Your daily work will have a meaningful impact on millions of customers all over the world. We are looking for a strong leader to improve our Delivery Operations and lead a team of Functional Product Owners.

As we embark on this journey, the role will offer you great opportunities for professional development. Along with a peer group of SFPO(s) this role will play a crucial role in transforming, standardizing and automating the Service Delivery landscape to arrive at a greatly improved service delivery for our customers.

We offer

Maersk is transforming to become a global integrator of container logistics and changing the face of the logistics industry by aiming to offer customers truly integrated services across the entire supply chain; Having inhouse capabilities to deliver ocean freight, air freight, landside transportation, customs clearance, 3PL, 4PL and contract logistics.

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.

We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key Responsibilities

The Senior Functional product owner is responsible for implementing the Service Delivery Vision, Business Process and Product design, User experiences, Customer Journey experiences and defining Platform requirements for the L2 processes: Cargo Execution and Cargo Event Monitoring within Service Delivery. You will also play the role of change agent to deploy your design to the global organisation. Cargo Execution and Cargo Event Monitoring are critical components of our E2E SD processes and directly impact the customer experience.

To ensure you deliver on this you will need to:

• Co-create and drive the vision for your functional product scope which is crystalized into strong fact based change proposals
• Be accountable for key outcomes of the L2/L3 processes in your scope through process (re-) design, policy changes and automation of process steps which is implemented throughout the business and continuously track and improve on key outcomes
• Serve as the primary liaison for our frontline colleagues in the OCL or HQ to collect feedback and insights that can be translated into opportunities supporting L2 process outcomes
• Think End-to-End by maintaining an overall user journey and customer journey for our L2 processes
• Enable and facilitate operationalisation of key initiatives with Platform Product Owners in ensuring User Stories are delivering the intended user, product, and business features
• Define Business Policy Choices to be made to enable high degree of standardization to the process landscape
• Be a strong people leader and play a significant role in developing high performing and highly engaged teams

Who we are looking for

• You are highly ambitious with a desire to contribute to our vision and transform the SD process landscape to drive better customer outcomes
• You have high energy, and you want to make a success of your own scope and are passionate about creating great processes and products for operations teams (OCLs) and other SD stakeholders
• You are a leader with a strong people focus and excel in creating clarity in ambiguous situation
• You are someone who can use your analytical and logical mindset to both solve exceptionally complex problems and drive decision making to achieve the targets
• Comfortable addressing ambiquity, for example, shifting priorities or unfamiliar problems
• You have a strong sense of ownership and accountability whilst leading by example with a roll-up your sleeves mentality
• You can work with stakeholders across the globe and ensure their buy-in when driving new ideas
• You are creative, inventive, and have a E2E process mindset.
• You understand that excellent processes together with new technologies are key to delivering on the integrator strategy and you want to help drive Maersk towards becoming a product and process driven organisation