Manager Onboarding

Are you a Client Implementation/Onboarding Manager based in the Copenhagen area looking to be part of a digitally innovative company that will transform a $13 trillion industry?

Are you a self-starter who is creative, has high energy and thrives in a start-up paced environment?

Maersk, a global leader in container logistics, in a partnership with IBM, launched the TradeLens platform in 2018, an open and neutral industry solution underpinned by blockchain technology that promotes faster, more efficient and secure global trade.

TradeLens connects customer supply chain networks by directly integrating truckers, rail providers, ports and terminals, ocean carriers, customs, government authorities and others. TradeLens customers have a single line of sight across all supply chain activities meaning more reliability in getting goods to market, more agility in responding to changes in customer demand, and more collaboration in cross-organizational workflow automation.

This is your opportunity to join a dynamic team integral in connecting the global ecosystem and changing the way the world ships.

As a Client Implementation/Onboarding Manager, you will be responsible for leading the onboarding of customers and network members onto the TradeLens platform. You will become a TradeLens subject matter expert learning all aspects of the platform to answer critical integration questions. We have multiple openings and are targeting individuals who have various experience in the container shipping sector working for ports, carriers, freight forwarders, intermodal providers and/or BCOs.

You will directly lead the onboarding process, assisting new clients with their account setup and data migration to ensure implementation success with the industry leading TradeLens platform.

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We offer

Maersk is leading the digital transformation of the transport and logistics industry and offers exciting career opportunities with an international reach. Working with a team of talented professionals you will get a chance to experience different cultures in a stimulating work environment that supports fairness, mutual respect, responsibility and care for our customers.

Together, we are:

High Energy - We are a fast-moving start-up paced team where speed is critical. You will find an environment where enthusiasm, creativity and ability to execute on industry-changing ideas are our way of working.

Transformational – Our supply chain platform is poised to lead the digital transformation of global trade. As the TradeLens platform continues to expand and improve over time, insights will combine the power of Big Data with the richness of our platform to spur industry-wide innovation.

Bringing People Together – We have engagement with shippers, shipping lines, freight forwarders, port and terminal operators and customs authorities meaning you learn from multiple sources and different perspectives.

Together – we can move the industry forward.

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Key responsibilities

• Lead and drive the integration of the client into the TradeLens network and platform
• Ensure implementation of appropriate electronic data and information flows between the client and the TradeLens platform
• Serve as a liaison between the Client and the overall Onboarding team; gather and document business and data mapping requirements for the integration of the client’s systems into the TradeLens platform
• Conduct workshops, map business processes, and understand and document client IT system, data, information flow and documentation requirements
• Understand and negotiate needs and expectations of multiple stakeholders
• Support and align efforts to meet client and overall TradeLens needs, and identify improvement opportunities
• Collaborate closely with the Onboarding team members to implement and test the integration, and provide necessary support to client testers during the QA process
• Create and maintain issue logs, meeting minutes, meeting schedules, workshops, project summaries and updates.
• Create and help maintain project schedules, monitoring milestone completion, tracking all phases of the onboarding lifecycle and providing timely reporting of issues
• Meet with stakeholders to regularly review Onboarding deliverables and deadlines
• Manage client relationships and expectations, and execute communication plans
• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others
• Manage Onboarding documentation (e.g. functional requirements, technical specifications, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan) and contribute to the Onboarding Methodology refinement

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We are looking for

You will have a Bachelor’s Degree; ideally in Logistics/International Trade, Supply Chain or Management combined with 5+ years’ experience as a Business Analyst/ Solution Architect in B2B IT system integration projects:

Furthermore you:

• Familiar with Shipping Industry & Supply Chain landscape
• Strong project management skills
• Strong client service orientation and ability to be credible with senior clients in this area
• Comfortable with presenting and leading workshops to help clients design solutions
• Creative and analytical mindset; possesses keen listening skills
• Creative problem solver, comfortable with ambiguity
• Able to present and describe technical functionalities to those less versed in technology
• Ease and comfort in presenting to all levels of an organization
• Proficient in translating business requirements to technical specifications
• Highly collaborative team player, yet able to function well independently
• Proficiency with Rest API technologies, XML, JSON, Industry EDI, modern Integration tools e.g APP Connect, Data Analysis/SQL, Business Intelligence tools like Tableau
• Fluent in English required - Spanish Fluency also desired

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