EURO2020 VIP Manager
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København Ø
The EURO2020 team in Copenhagen is looking for a candidate for a full-time VIP Manager. The position is a project position which runs from from April 17th 2020 - July 3rd 2020Project mission
The mission of the Guest Management & Protocol (VIPS) project is to plan and professionally execute guest service operations as well as manage all protocol matters according to UEFA protocol. Furthermore, to ensure that the guests experience a seamless consistent journey throughout the tournament, no matter their assigned level of service, where they receive a professional, informative and client focused service and feel welcomed in all key locations.
Key responsibilities
Communication and cooperation
VIPS workforce responsibilities
Event-time responsibilities
Administration
Profile of successful candidate
Must-have requirements
Additional requirements
You will become part of a dedicated team located in Parken in Copenhagen.
You will be asked to bring your own device, i.e. labtop.
Kilde: Jobnet.dk
The mission of the Guest Management & Protocol (VIPS) project is to plan and professionally execute guest service operations as well as manage all protocol matters according to UEFA protocol. Furthermore, to ensure that the guests experience a seamless consistent journey throughout the tournament, no matter their assigned level of service, where they receive a professional, informative and client focused service and feel welcomed in all key locations.
Key responsibilities
Communication and cooperation
- Report to the LOS Guest Services City Manager and liaise with the VIPS project team at UEFA in accordance with UEFA EURO 2020 requirements
- Follow all change management communication procedures with the hotline, transport, airport and hotel teams and the VIPS project team at UEFA
- Collaborate with Hospitality Projects on the VIP areas, training of staff as well as any coordination / protocol requirements for corporate guests
- Coordinate briefings and meetings as required to ensure all relevant projects and stakeholders are aware of guest service operational requirements
VIPS workforce responsibilities
- Lead of the training of Guest Hosts
- Lead on the Role specific training of VIPS Venue volunteers
- Support with the service excellence training rolled out to volunteers
Event-time responsibilities
- Lead along-side the UEFA Guest Liaison Officer the onsite VIPS venue team and ensure excellent customer service is delivered at all touchpoints of the guests journey at the venue
- Update and amend the VIPS team shift schedule ensuring policies are followed
- Ensure adequate training of all Guest Hosts and volunteers
- VIP ticket printing, fulfillment, VIP pass distribution, and last minute ticket collection operations are executed accurately and efficiently
- Set-up the VIP Tribune "heart area"
- Oversee all VIP access control points and VIP Welcome Zones, guaranteeing their functionality and troubleshooting when necessary
- Support the LOS Guest Services City Manager on any logistic tasks required
Administration
- Submit reporting and debriefs according to provided guidelines and deadlines
- Complete statistic requirements on VIP operations and guest attendance according to deadlines
- Attendance of centralised training is required
Profile of successful candidate
Must-have requirements
- Full professional proficiency in English (both oral and written)
- Experience in guest management operations and customer service
- Experience in a supervisory position working with guest service staff
- Advanced in Excel and very comfortable with ICT systems
- Presentation skills and diplomacy
- Ability to remain calm and perform under pressure
- Excellent communication skills and diplomacy
- Previous experience in training of volunteers/hostesses
Additional requirements
- Communication proficiency in the local language of the city is benefit
- Previous protocol experience is a plus
You will become part of a dedicated team located in Parken in Copenhagen.
You will be asked to bring your own device, i.e. labtop.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Projektleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København Ø.
Jobbet er oprettet på vores service den 17.12.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Projektleder
- København Ø
- Tirsdag den 11. februar 2020
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