IT Project Manager, Oslo, onsite, timepris all inclusive, oppstart 7.11.19
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Fastansættelse, Freelance - Udlandet
Note: Dette er et freelancejob på Worksome - Danmarks største platform for professionelle konsulenter og freelancere. Se mere om virksomheden og stillingen og ansøg via Worksome her: https://use.worksome.dk/job/10765
IT Project Manager
Telia need to hire a project/delivery manager for the implementation of our Common CCI (Contact Center Infrastructure) initiative, in the overall Convergent Customer Care project.
Customers expect seamless journeys across channels, and to combine different channels in the same service interaction.
Telia Norway has focused on consolidating brands on the same CCI (Telia Ace), but Get-brand is currently on two platforms (Loxysoft and Zisson), in addition to also handling contact through outsourcing partner TelePerformance (Avaya). This results in suboptimal resource utilization and limited flexibility for overflow between brands.
Telia Norway is moving towards a flexible resource pool for Customer Care and needs all operations on the same platform with intelligent routing. Skills-based routing will also remove organizational silos.
Telia should therefore migrate all operations on one common CCI platform, and in the same instance. It is the identified Common CCI initiative that will achieve this through planning and implementing on one common CCI solution (based in Telia Ace proposition).
Key Deliverables Create plan for implementation / migration on common CCI solution (based in Telia Ace proposition);
• Assess & estimate work needed for common CCI platform for telephony services (i.e. IVR, routing/queueing, phone controls, outbound dialer, etc.) for Get and outsourcing partners.
• Execution plan for IT
• Implementing for IT Project lead the following;
1. Assess & identify needed IT and technical resources
2. Plan, coordinate and book needed IT and technical resources
3. Coordinate with Customer Care implementation plan
4. Report to steering group on progress and project activities, risks etc
5. Complete the project within defined timeline and deliver project report This project is the first in a convergence strategy for Customer Care involving IT capacities.
Results on this project may extend into upcoming initiatives.
Start date: 07/11/2019
End date: 30/06/2020 (Option to prolong)
Workload: 100%
Workplace: Oslo
Work language: Scandinavian
Note: Dette er et freelancejob på Worksome - Danmarks største platform for professionelle konsulenter og freelancere. Se mere om virksomheden og stillingen og ansøg via Worksome her: https://use.worksome.dk/job/10765
Kilde: Jobnet.dk
IT Project Manager
Telia need to hire a project/delivery manager for the implementation of our Common CCI (Contact Center Infrastructure) initiative, in the overall Convergent Customer Care project.
Customers expect seamless journeys across channels, and to combine different channels in the same service interaction.
Telia Norway has focused on consolidating brands on the same CCI (Telia Ace), but Get-brand is currently on two platforms (Loxysoft and Zisson), in addition to also handling contact through outsourcing partner TelePerformance (Avaya). This results in suboptimal resource utilization and limited flexibility for overflow between brands.
Telia Norway is moving towards a flexible resource pool for Customer Care and needs all operations on the same platform with intelligent routing. Skills-based routing will also remove organizational silos.
Telia should therefore migrate all operations on one common CCI platform, and in the same instance. It is the identified Common CCI initiative that will achieve this through planning and implementing on one common CCI solution (based in Telia Ace proposition).
Key Deliverables Create plan for implementation / migration on common CCI solution (based in Telia Ace proposition);
• Assess & estimate work needed for common CCI platform for telephony services (i.e. IVR, routing/queueing, phone controls, outbound dialer, etc.) for Get and outsourcing partners.
• Execution plan for IT
• Implementing for IT Project lead the following;
1. Assess & identify needed IT and technical resources
2. Plan, coordinate and book needed IT and technical resources
3. Coordinate with Customer Care implementation plan
4. Report to steering group on progress and project activities, risks etc
5. Complete the project within defined timeline and deliver project report This project is the first in a convergence strategy for Customer Care involving IT capacities.
Results on this project may extend into upcoming initiatives.
Start date: 07/11/2019
End date: 30/06/2020 (Option to prolong)
Workload: 100%
Workplace: Oslo
Work language: Scandinavian
Note: Dette er et freelancejob på Worksome - Danmarks største platform for professionelle konsulenter og freelancere. Se mere om virksomheden og stillingen og ansøg via Worksome her: https://use.worksome.dk/job/10765
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Projektleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 30.10.2019, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Projektleder
- Udlandet
- Søndag den 01. december 2019
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