Customer Support Specialist
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
Vedbæk
Do you have a passion for customer support? Do you thrive by working closely with customers across borders? Then, we can offer you an exciting opportunity.
At TrackMan we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated customer service specialist.
As a customer support specialist, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and skillsets to resolve complex issues. You will provide technical support to end users in laptops, desktop, mobile devices, and TrackMan products. You will need strong problem-solving skills to be successful, and always aiming for the best customer experience.
Responsibilities include but are not limited to:
At TrackMan we are growing, as we are constantly striving to further develop our market-leading sport tracking solutions. Therefore, we are looking for an experienced and highly motivated customer service specialist.
As a customer support specialist, you will be providing an exceptional customer experience, interfacing with multiple internal and external teams, and using technical disciplines and skillsets to resolve complex issues. You will provide technical support to end users in laptops, desktop, mobile devices, and TrackMan products. You will need strong problem-solving skills to be successful, and always aiming for the best customer experience.
Responsibilities include but are not limited to:
- Provide assistance, advice, problem solving, and technical information to customers, with a positive and respectful customer experience.
- Identification and troubleshooting of production-related incidents and problems. This includes detection of system, application, or performance degradation or unavailability, and ensuring a data-driven approach to incidents and problems.
- Escalating and raising issues internally to ensure that all business-critical issues are timely handled.
- Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems.
- Document and accurately describe observed concerns and resolution methods to resolve issues.
- Ensure that all communications are handled or forwarded internally in a timely manner.
- Enter all customer interactions within our ticketing system and track progress on all issues to ensure timely response and resolution. As well as to ensure a data-driven approach with customer interactions.
- Providing support, both to clients deskside and remotely. Notice that you might be asked for some possible light travel or on-site testing in the local area.
- Other non-support job duties will be given based on experience and qualification.
- Test TrackMan and TrackMan related software(s) then provide quality feedback to the QA department.
- Prepare and provide routine reports, as well as taking part of sharing knowledgebase and giving inputs to procedures for best practice in support.
- Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines.
Information og data
Denne ledige stilling har jobtypen "Projektleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Vedbæk.
Jobbet er oprettet på vores service den 2.11.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Projektleder
- Vedbæk
Lignende jobs
-
Projektmedarbejder til Dansk Gasteknisk Center
Er du selvstændig og har interesse inden for brug af værktøj og praktisk arbejde omkring test af komponenter? Så har du mulighed for en tre måneders projektstilling i vores Testcenter.Som projekt..Få mere info- Projektleder
- Hørsholm
-
Tooling, Assembly and Automation Specialists
Are you interested in helping shape the strategic direction for high volume manufacturing of new medical devices in internal production? Do you have a strong background in tooling for injection mou..Få mere info- Projektleder
- Hillerød
-
Project Portfolio Manager - Parental Leave cover
Are you looking for an exciting opportunity to join a growing organisation and drive the development of a fast-increasing investment project portfolio? Are you ready to lead the charge in optimizin..Få mere info- Projektleder
- Nordsjælland
-
Senior IT Project Manager
Senior IT & Automation Program Manager in Fill & Finish Expansion Are you an experienced project manager who believes in ‘teamwork makes dream work’? Do you thrive in delivering projects in dynam..Få mere info- Projektleder
- Nordsjælland
Statistik over udbudte jobs som projektledere i Vedbæk
Herunder ser du udviklingen i udbudte projektleder i Vedbæk over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal projektledere.
Se flere statistikker her:
Statistik over udbudte projektledere i Vedbæk over tid
| Dato | Alle jobs som projektledere |
|---|---|
| 22. november 2024 | 1 |
| 21. november 2024 | 1 |
| 20. november 2024 | 1 |
| 19. november 2024 | 1 |
| 18. november 2024 | 1 |
| 17. november 2024 | 1 |
| 16. november 2024 | 1 |
| 15. november 2024 | 1 |
| 14. november 2024 | 1 |
| 13. november 2024 | 1 |
| 12. november 2024 | 1 |