Job Description

People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda.

Are you looking for a patient-centric and innovation-oriented company to inspire you and promote your career? Join Takeda now!

We are currently hiring for a Remote Account Manager Neuroscience based in Copenhagen, Denmark.

This is a brand-new role for building value- and insights-based customer engagement plans using Omni Channel Engagement.

ROLE OBJECTIVE

·Drive value-based and insight based, OCE (Omni Channel Engagement) customer engagement plans and build relationships in designated customer segments; develop and identify new customers segments flexibly and develop and implement plans to support brand strategy to reach optimal coverage.

·Responsible for maximizing utilization and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts.

·Responsible for leading and developing local strategic customer relationships to grow Takeda´s business.

·Responsible for driving and achieving the business objectives within the allocated budget.

·Customer engagement is expected to be primarily remote Support and cooperate closely with in-field teams to implement robust customer-centric engagement.

ACCOUNTABILITIES

Account Management and Stakeholder Management

·Deep understanding and insight of the designated accounts situation, challenges, general treatment pathways and needs.

·Formulate comprehensive, robust, and insight-driven plans to create value for the accounts and drive a positive change vs. status quo.

·Deliver on agreed strategic and tactical customer engagement activities through a variation of Omni Channels (e.g., Veeva Engage, Teams, Approved e-mail, SFMC, F2F, Webinars, e-learning etc.) to drive Takeda performance.

·Lead and develop local strategic customer relationships to grow Takeda´s business.

·High scientific understanding of Takeda portfolio, competitor portfolio and therapeutic area landscape.

·Conduct digital market surveillance and customer feedback and communicate in-field intelligence on customer insights, external stakeholder activities and trends to the cross functional team.

·Measure performance of digital marketing campaigns vs goals (defined KPIs), including lead scoring practices to enable higher conversions and optimizing customer reach.

·Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio.

·Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.

·Act as an ambassador for the Takeda brands, its vision and values that achieves patient focus at all levels of the business.

Cross-Functional Team Cooperation

·Proactively coordinate collaboration with the whole cross functional team to ensure alignment in objectives and activities with accounts and external stakeholders.

·Proactively drives Nordic collaboration with other MCO LOCs as well as Nordic functions, Core Teams and CoEs by engaging in co-creation, jointly reducing duplication of efforts, and clearly demonstrating a One Nordic mindset.

Operational Excellence

·Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and local stakeholders.

·Systematically analyze success of plans (e.g., sales, market developments, competitors) and propose mitigating actions as needed.
Use learnings to further improve planning and execution.

·Make changes as needed based on new business opportunities and changes in the marketplace to achieve financial objectives.

·Champion Key Account Management approach and share best practices in-field team and cross functional team.

·Track and communicate KPIs and performance metrics as defined in the account plan.

·Ensure customer activities are transparent to the whole account team and senior leaders (captured in SMILE CRM) with weekly reporting and analyzing and follow-up of activities in the CRM system.

SKILLS and COMPETENCIES

Critical Skills and Competencies

·Strategic Approach: Balances between the long-term vision while driving the short-term goals.

·Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals.

·Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the result is to help patients through innovation in medicine.

·Insight & analytics: Understand to get the right insights and transform them into strategic and tactic OCE activities.

·Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies, and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences.

·Customer & Patient centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients.

Experience and Education

·Experience from the pharmaceutical industry or health care sector

·Remote customer engagement experience

·Omni channel Engagement experience

·Experience in managing customer relationships in primary care and psychiatry is a plus.

·Professional training at Bachelor level (3 years) or above, preferably within areas such as, but not limited to, business, strategy, innovation or digitalization, healthcare, science

·Certification to talk about medicines towards HCP’s (LiF education)

·Danish Fluent or Native speaker

DNK - VallensbækEmployeeRegularFull time

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