Key Account Manager GI

Job Description

At our heart we are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity, and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, sexual orientation, race, color, ethnic or social origin, or disability.

Our team is growing and for this we need bright minds with creativity and flexibility – what talent do you have?

We are entering new therapeutical fields within GI over the next years, and we are looking for a driven Key Account Manager, who will be taking charge of our many customers on Sjælland and Fyn.

“For the last three years our GI Team work has been recognized as the Best in Class in the eyes of our customers in Denmark and that represents a very unique achievement in our area.

To me, it shows that our commitment to co-create and deliver innovative solutions through our dynamic and partnering relations, by leveraging on each other’s capabilities, is actually working,” says your new manager Enor Cerimagic, Business Unit Head GI at takeda Denmark.

ROLE OBJECTIVE

• Responsible for leading and developing local strategic customer relationships for maximizing utilization and patient outcomes of the takeda offering (GI portfolio and services) in designated territories/accounts in Eastern side of Denmark
  
  
• Work closely with the entire takeda GI cross-functional team to further improve patients’ lives, takeda’s high reputation in GI and deliver on promises
  
  
• Drive account stakeholder relationships; develop and monitor long-term relationships between takeda, accounts, and relevant partners
  
  
• Responsible for driving and achieving the business objectives within the allocated budget using an omnichannel approach
  
  

ACCOUNTABILITIES

Account Management

• Formulate comprehensive and insightful key account plans to build, manage and improve trustful relationships with key stakeholders, whilst maximizing takeda performance.
  
  
• Deliver agreed strategy and all necessary tactics within the key accounts to drive takeda performance, including and not limited to delivering product and therapeutic knowledge and supporting negotiations with hospital pharmacies if needed.
  
  
• Run high-level scientific meetings (e.g., department meetings) with customers to convey product and data importance
  
  
• Operate in a manner that is always in line with compliance and legal requirements and accordingto the aligned strategies.
  
  
• Plan and participate at congresses, meetings, and trainings.
  
  
• Act as an ambassador for the takeda company, takeda brand, its vision and values that achieves patient focus at all levels.
  
  
• Develop deep local insights into priority accounts in order to shape and implement innovative offerings to meet account needs.
  
  
• Actively bring customer knowledge and insights to marketing to shape and identify key marketing strategies that reflect customer needs and implement activities to support this strategy.
  
  
• Deliver on agreed objectives and tactics within the key accounts to drive takeda performance
  
  

Stakeholder Engagement

• Develop long-term relationships between takeda and key strategic accounts and their stakeholders
  
  
• Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients
  
  
• Drive the implementation of the innovative offerings with key stakeholders and help differentiate takeda, while co-creating with our partners
  
  
• Support and advise Healthcare professionals on the correct use of takeda product and services portfolio
  
  

Cross-Functional Team Leadership

• Proactively lead collaboration in Agile Cross-functional account team with medical, market access and other internal stakeholders to ensure alignment in objectives and activities with accounts and external stakeholders.
  
  
• Monitor the account plan progress and hold collaborators, and self, accountable as agreed
  
  
• Lead the core account team meetings and present account plans and progress at relevant
  local meetings to the management
  
  
• Identify and address any collaboration misalignments
  
  

Operational Excellence

• Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders
  
  
• Systematically analyze success of plans and propose mitigating actions as needed. Use learnings to further improve planning and execution
  
  
• Make changes as needed based on new business opportunities and changes in the marketplace to achieve objectives
  
  

SKILLS and COMPETENCIES

Critical Skills and Competencies

• Strategic Approach: Balances between the long-term vision while driving the short-term goals
  
  
• Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals. Have a flexible and agile mind-set and contribute to strong collaboration across the teams (core teams, agile teams, brand teams).
  
  
• Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the result is to help patients through innovation in medicine
  
  
• Engage Others - Communicate with Impact: Motivates and influences others to gain support for ideas, strategies, and actions in service to secure access to needed pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences.
  
  
• Customer & Patient centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patient
  
  
• Account Plan & Operational Excellence in line with VB-KAM ambition: Translates strategies into step-by-step plans for action; develops robust account plans; leads integration of company activities at an account level; works in an organized manner and makes effective use of time. Uses the preferred customer channel for communication to increase customer experience.
  
  
• Analytical thinking & Problem solving: Critically analyses information to better understand issues; uses analysis to provide business insights and help draw conclusions; finds solutions to problems that limit business potential
  
  
• Business acumen: Shows clear understanding of business and business drivers and the ability to spot new opportunities for driving the business; creates competitive advantage for takeda by developing new ways of working (striving for flexibility and agility).
  
  

Experience and Education

• Bachelor’s degree in life science, business or healthcare preferred
  
  
• 5+ years of pharmaceutical commercial experience
  
  
• LIF education or equal is desirable
  
  
• Industry experience with and/or specialty care environment
  
  
• Experience in managing customer relationships across the full spectrum of customer types in healthcare industry
  
  
• Account management experience desirable
  
  
• Therapy and Product area knowledge
  
  
• Healthcare environment knowledge
  
  
• Experience with omnichannel engagement is desirable
  
  
• Project management preferred
  
  
• Fluency in Danish and English
  
  

Empowering our people to shine

At takeda, we earn the trust of society and our customers through our values of takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future.

We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation, and strive for top performance in everything we do. takeda fosters an inclusive, collaborative, and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world.

Diversity, Equality, and Inclusion

takeda is committed to foster diversity, equality, and inclusion. Hiring decisions are based entirely on qualifications and are made regardless of gender, ethnic origin, religion, sexual orientation, age, or disability.

If you are interested in this opportunity, we look forward to receiving your application via our online tool!

Learn more at takedajobs.com

DNK - VallensbækEmployeeRegularFull time