swedish-speaking sales and service agent
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Århus C
For our customer Novasol, Randstad is looking for a Swedish-speaking Sales and Service Agent for a permanent position in Aarhus.
Novasol is part of Awaze, the largest managed vacation rentals business in Europe with 110,000 units in more than 600 destinations in 25 countries across the continent. Their mission is simple – to bring joy to owners as well as guests.
The market for vacation house rentals has experienced a strong growth during recent years for people who are looking for space, flexibility and uniqueness. This is a growth that has increased due to the current global pandemic
You will be working in an international business where you will be helping customers with everything related to their travelling. As a Sales and Service Agent, you will assist and support guests before, during and after their stay. You will also communicate with incoming guests and partners through various communication channels. Your main responsibilities are:
- Support our guests before, during and after their stay
- Sales and upselling to guests and potential guests
- Effectively manage incoming contacts from guests & partners by any channel: phone, email, chat, social media
- Record specific details of customer & partner contacts & ensure that action is taken in each and every case
- Research answers or solutions as needed within our policies & help to identify improvement areas
- Effective complaint handling to meet set targets for guest and partner satisfaction
- Work effectively with the team to deliver and exceed KPIs
- Swedish language skills on native level
- Basic verbal and written communication skills in English
- Customer service experience
- Detail-oriented
- Strong problem-solving skills
- Enthusiastic, logical, proactive, curious, flexible and positive attitude
- Ability to exercise independent judgment on situations
- Ability to work in a fast-paced environment
- Ability to handle multiple inbound channels at the same time
- Motivated by your own as well as the team's performance in a very number-driven environment
In addition to that, it is an advantage if you have experience in the use of Salesforce or other similar CRM software.
The job requires flexibility in relation to work hours as work hours may be during the day, the evening and on the weekends.
- Working hours are between 9 AM and 6 PM on weekdays and from 12 AM and 8 PM on weekends.
- This job is a full-time position (37 hours a week)
If you are interested in this job position, you can apply directly on our website by clicking “Ansøg nu”. If you have any questions regarding this job position, please contact Sourcing partner Vicki Laursen on email: [email protected]
We look forward to hearing from you
Randstad DK is part of the international Randstad Group, which is the world's largest provider of HR solutions. With over 4,700 offices in 38 countries, we provide work to more than 650,000 people worldwide every day.
In Denmark, we are among the leading temporary employment and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved because we, as experts in the labor market, manage to match qualified graduates with the right job opportunities.
About Novasol
Novasol is part of Awaze, the largest managed vacation rentals business in Europe with 110,000 units in more than 600 destinations in 25 countries across the continent. Their mission is simple – to bring joy to owners as well as guests.
The market for vacation house rentals has experienced a strong growth during recent years for people who are looking for space, flexibility and uniqueness. This is a growth that has increased due to the current global pandemic
Tasks:
You will be working in an international business where you will be helping customers with everything related to their travelling. As a Sales and Service Agent, you will assist and support guests before, during and after their stay. You will also communicate with incoming guests and partners through various communication channels. Your main responsibilities are:
- Support our guests before, during and after their stay
- Sales and upselling to guests and potential guests
- Effectively manage incoming contacts from guests & partners by any channel: phone, email, chat, social media
- Record specific details of customer & partner contacts & ensure that action is taken in each and every case
- Research answers or solutions as needed within our policies & help to identify improvement areas
- Effective complaint handling to meet set targets for guest and partner satisfaction
- Work effectively with the team to deliver and exceed KPIs
Required competencies / skills:
- Swedish language skills on native level
- Basic verbal and written communication skills in English
- Customer service experience
- Detail-oriented
- Strong problem-solving skills
- Enthusiastic, logical, proactive, curious, flexible and positive attitude
- Ability to exercise independent judgment on situations
- Ability to work in a fast-paced environment
- Ability to handle multiple inbound channels at the same time
- Motivated by your own as well as the team's performance in a very number-driven environment
In addition to that, it is an advantage if you have experience in the use of Salesforce or other similar CRM software.
Additional information:
The job requires flexibility in relation to work hours as work hours may be during the day, the evening and on the weekends.
- Working hours are between 9 AM and 6 PM on weekdays and from 12 AM and 8 PM on weekends.
- This job is a full-time position (37 hours a week)
Application and contact
If you are interested in this job position, you can apply directly on our website by clicking “Ansøg nu”. If you have any questions regarding this job position, please contact Sourcing partner Vicki Laursen on email: [email protected]
We look forward to hearing from you
About Randstad
Randstad DK is part of the international Randstad Group, which is the world's largest provider of HR solutions. With over 4,700 offices in 38 countries, we provide work to more than 650,000 people worldwide every day.
In Denmark, we are among the leading temporary employment and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved because we, as experts in the labor market, manage to match qualified graduates with the right job opportunities.
Information og data
Denne ledige stilling har jobtypen "Sælger", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Århus C.
Jobbet er oprettet på vores service den 19.5.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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- Århus C
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Statistik over udbudte jobs som sælgere i Århus C
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Statistik over udbudte sælgere i Århus C over tid
| Dato | Alle jobs som sælgere |
|---|---|
| 2. juli 2024 | 36 |
| 1. juli 2024 | 38 |
| 30. juni 2024 | 37 |
| 29. juni 2024 | 37 |
| 28. juni 2024 | 35 |
| 27. juni 2024 | 36 |
| 26. juni 2024 | 35 |
| 25. juni 2024 | 34 |
| 24. juni 2024 | 34 |
| 23. juni 2024 | 34 |
| 22. juni 2024 | 34 |
| 21. juni 2024 | 34 |
| 20. juni 2024 | 35 |
| 19. juni 2024 | 33 |
| 18. juni 2024 | 31 |
| 17. juni 2024 | 29 |
| 16. juni 2024 | 28 |
| 15. juni 2024 | 29 |
| 14. juni 2024 | 29 |
| 13. juni 2024 | 29 |
| 12. juni 2024 | 31 |
| 11. juni 2024 | 32 |
| 10. juni 2024 | 32 |
| 9. juni 2024 | 31 |
| 8. juni 2024 | 33 |
| 7. juni 2024 | 32 |
| 6. juni 2024 | 36 |
| 5. juni 2024 | 37 |
| 4. juni 2024 | 37 |
| 3. juni 2024 | 36 |
| 2. juni 2024 | 42 |