Key Account Service Engineer to back-office in Herning
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Herning
Join a great company working with a strong sustainable footprint and evenly strong values.
At Nel Hydrogen, their mission is to strengthen future generations by providing unlimited green energy. Using hydrogen obtained with renewable energy, they are helping the world convert from fossil fuels to emission-free fuels. At the Danish division in Herning, they currently have more than 200 employees, and they expect continued growth in years to come. Nel Hydrogen is a global pioneer in developing and producing hydrogen Fueling solutions - a market that is expected to continue growing in the coming years as the production of hydrogen-based cars, buses, and trucks are going to scale up.
About the job position
As a Key Account Service Engineer for the back-office in the Nel Hydrogen – service department, you will be responsible for service and maintenance contract obligations for selected Nel Hydrogen Fueling customers. To ensure maintenance of a smooth service process, you will also support the service department with the required information they need regarding the customers. You will work closely with your colleagues in service back-office and with your colleagues in service support (the 24/7 service hotline support). You will report directly to the Service Manager for Europe and your place of work will mainly be the facility in Herning.
Your tasks will include
- Customer key account for selected Nel Hydrogen Fueling customers regarding service issues
- Operating meetings with customers
- Inform service organization on customer feedback
- Service and maintenance contracts follow-up on KPI and financial performance
- Approve invoicing of service order - Repair, Guarantee, Quality, Contracts
- Create service orders within the system
- Create customer service quotes
- Manage implementation of updates from customer requests
- Support service engineering during the implementation of new services, service processes and documents for the Danish service entity
Qualifications
You possess a relevant educational background and experience in service. You have a strong customer-orientated mindset, are curious, and can quickly understand organizational and commercially good solutions. You are structured and innovative, giving you the ability to handle multiple projects simultaneously. You excel at working with customers independently and in teams, and you are highly skilled in both written and spoken English.
Requirements
- Experience with service work within the energy sector, or the like
- Very good communicator which can navigate within an environment of various customers and cultures within Europe
- “Hands-on” mentality
- Good knowledge of ERP and document management systems
- Experience working in or with international organizations
- Communicate fluently in both written and spoken English and Danish
It will be beneficial if you have
- Experience with service, and maintenance work at retail fueling sites
- Experience with safety and risk assessments within the energy sector
- Experience in purchasing and logistics
- Fluent or elementary proficiency in a second language like German, Polish or French
Nel Hydrogen offers
You are offered an exciting job and your workplace will be at the Nel Hydrogen Fueling head office in Lind near Herning, where development and production of all Nel Hydrogen Fueling products takes place in state-of-the-art facilities.
Nel Hydrogen offers employees many staff benefits such as good canteen, pension scheme with health insurance and other benefits.
Equal opportunity employer
Nel Hydrogen is an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based on qualifications, merit and business need.
If you would like further information about the position, please contact:
Kristian Reinevald – PRO&CO: +45 31 45 12 40
We are doing interviews on an ongoing basis. Start-up in the position is as soon as possible.
About Nel Hydrogen | www.nelhydrogen.com
Nel Hydrogen is a global, dedicated hydrogen company, delivering optimal solutions to produce, store, and distribute hydrogen from renewable energy. They serve industries, energy, and gas companies with leading hydrogen technology. The roots date back to 1927, and since then, they have had a proud history of development and continuous improvement of hydrogen technologies. Today, the solutions cover the entire value chain: from hydrogen production technologies to hydrogen fueling stations, enabling industries to transition to green hydrogen, and providing fuel cell electric vehicles with the same fast fueling and long range as fossil-fueled vehicles - without the emissions.
Information og data
Denne ledige stilling har jobtypen "Sælger", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Herning.
Jobbet er oprettet på vores service den 5.10.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Sælger
- Herning
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