Senior Salesforce Administrator

DescriptionSiteimprove is looking for a Senior Salesforce Administrator who will join the Salesforce Center of Excellence (CoE) at Siteimprove. The Senior Salesforce Administrator is responsible for case handling, support, design, quality assurance (QA), execution, maintenance and reporting for a Salesforce (SF) platform.Responsibilities

Second level support of the Salesforce platform

Part of the team responsible for identifying, diagnosing, and resolving technical problems in Salesforce, including escalating and tracking problems appropriately

Collect requirements from stakeholders, document, prioritize and implement those requirements in collaboration with the relevant areas of the business

Translate business requirements into technical specifications

Standardizes, cleanses and uploads approved external data into the SF platform

Documents and helps govern SF processes, programs and procedures

Perform other related duties as assigned

Second level support of the Salesforce platform

Second level support of the Salesforce platformPart of the team responsible for identifying, diagnosing, and resolving technical problems in Salesforce, including escalating and tracking problems appropriately

Part of the team responsible for identifying, diagnosing, and resolving technical problems in Salesforce, including escalating and tracking problems appropriatelyCollect requirements from stakeholders, document, prioritize and implement those requirements in collaboration with the relevant areas of the business

Collect requirements from stakeholders, document, prioritize and implement those requirements in collaboration with the relevant areas of the businessTranslate business requirements into technical specifications

Translate business requirements into technical specificationsStandardizes, cleanses and uploads approved external data into the SF platform

Standardizes, cleanses and uploads approved external data into the SF platformDocuments and helps govern SF processes, programs and procedures

Documents and helps govern SF processes, programs and proceduresPerform other related duties as assigned

Perform other related duties as assignedRequirements

Bachelor’s degree, ideally in computer science, marketing or business or any equivalent combination of experience and training that provides the required knowledge, skills and abilities

Minimum of 3 years working experience in a similar Salesforce role

Salesforce Administrator certification or the willingness to become certified

Valid Passport

Travel as needed; may include weekends

Bachelor’s degree, ideally in computer science, marketing or business or any equivalent combination of experience and training that provides the required knowledge, skills and abilities

Bachelor’s degree, ideally in computer science, marketing or business or any equivalent combination of experience and training that provides the required knowledge, skills and abilitiesMinimum of 3 years working experience in a similar Salesforce role

Minimum of 3 years working experience in a similar Salesforce roleSalesforce Administrator certification or the willingness to become certified

Salesforce Administrator certification or the willingness to become certifiedValid Passport

Valid PassportTravel as needed; may include weekends

Travel as needed; may include weekendsPreferred

Experience with a CPQ product within the SAAS industry

Experience working with business owners in defining reporting and data requirements

Experience with Copado or other DevOps tools for controlling Salesforce deployments

Strong verbal and written communication skills

Strong data evaluation skills, with the ability to extract and interpret data from various sources to offer creative solutions and business decisions

Project management capabilities, including the ability to accurately specify project timeframes, dependencies and risk factors

Strong sales analytics skills

Experience with a CPQ product within the SAAS industry

Experience with a CPQ product within the SAAS industryExperience working with business owners in defining reporting and data requirements

Experience working with business owners in defining reporting and data requirementsExperience with Copado or other DevOps tools for controlling Salesforce deployments

Experience with Copado or other DevOps tools for controlling Salesforce deploymentsStrong verbal and written communication skills

Strong verbal and written communication skillsStrong data evaluation skills, with the ability to extract and interpret data from various sources to offer creative solutions and business decisions

Strong data evaluation skills, with the ability to extract and interpret data from various sources to offer creative solutions and business decisionsProject management capabilities, including the ability to accurately specify project timeframes, dependencies and risk factors

Project management capabilities, including the ability to accurately specify project timeframes, dependencies and risk factorsStrong sales analytics skills

Strong sales analytics skillsWhat you’ll love about usSiteimprove is a people-centric SaaS company driven by the desire to make the internet better for everyone. We take our responsibility as a thought-leader within digital inclusivity seriously as we champion inclusion globally through our business actions and our corporate social responsibility initiatives. Our growth journey comes with plenty of opportunities for personal development and being surrounded by highly talented colleagues means there’s always someone to learn from. We’re a hybrid workplace that nurtures a culture that offers Siteimprovers a high degree of flexibility and enables them to keep their life balanced.In addition, we hope you’ll appreciate:

Great benefits. We offer preventive healthcare benefits, healthcare insurance, and pension scheme as well as company paid phone, internet, and laptop.

Tech talks and meetups. We regularly host meetups and organize weekly tech talks for all employees to join.

Events and travel. Being an international company means opportunity to travel. Expect some traveling to Italy in particular.

Social activities. We have plenty of opportunities to get together for social activities, including beer brewing, football, fitness classes, board games, wine tastings, and more.

A hybrid workplace. We have the opportunity to work from home, work from the office, or a mix.

Amazing colleagues with a great mix of cultures. Our colleagues come from more than 45 different countries, so we have a great mix of cultures to learn about and from.

Excellent lunch. We have our own kitchen staff, and we love them!

In-house gym. We have a gym at the office with shower facilities and regular fitness classes.

In-house brewery. We have a brewery at the office where Siteimprove employees brew beer for the Siteimprove Friday bar.

Great benefits. We offer preventive healthcare benefits, healthcare insurance, and pension scheme as well as company paid phone, internet, and laptop.

Great benefits. We offer preventive healthcare benefits, healthcare insurance, and pension scheme as well as company paid phone, internet, and laptop.Tech talks and meetups. We regularly host meetups and organize weekly tech talks for all employees to join.

Tech talks and meetups. We regularly host meetups and organize weekly tech talks for all employees to join.Events and travel. Being an international company means opportunity to travel. Expect some traveling to Italy in particular.

Events and travel. Being an international company means opportunity to travel. Expect some traveling to Italy in particular.Social activities. We have plenty of opportunities to get together for social activities, including beer brewing, football, fitness classes, board games, wine tastings, and more.

Social activities. We have plenty of opportunities to get together for social activities, including beer brewing, football, fitness classes, board games, wine tastings, and more.A hybrid workplace. We have the opportunity to work from home, work from the office, or a mix.

A hybrid workplace. We have the opportunity to work from home, work from the office, or a mix.Amazing colleagues with a great mix of cultures. Our colleagues come from more than 45 different countries, so we have a great mix of cultures to learn about and from.

Amazing colleagues with a great mix of cultures. Our colleagues come from more than 45 different countries, so we have a great mix of cultures to learn about and from.Excellent lunch. We have our own kitchen staff, and we love them!

Excellent lunch. We have our own kitchen staff, and we love them!In-house gym. We have a gym at the office with shower facilities and regular fitness classes.

In-house gym. We have a gym at the office with shower facilities and regular fitness classes.In-house brewery. We have a brewery at the office where Siteimprove employees brew beer for the Siteimprove Friday bar.

In-house brewery. We have a brewery at the office where Siteimprove employees brew beer for the Siteimprove Friday bar.How to applyClick on the ‘Apply Now’ button to submit your application. If you have any questions regarding the job feel free to contact Talent Acquisition Specialist Konstantin Runkel at [email protected][email protected]Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at https://Siteimprove.com/en/privacy/
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