Customer Succes Manager
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Odense C
At Umbraco, we are currently looking for a Customer Success Manager who is motivated and passionate about guiding our customers through the onboarding process and beyond.
The Role This role is crucial in ensuring our customers get the best experience and receive the most value from our products and services. In this role, you will be a key part of our SWAT Team (Support Warriors and Trouble Shooters) and work closely together with both our sales team and our product team. The ideal candidate has good interpersonal skills, genuine empathy, strong problem-solving abilities, adaptability, and is highly organized. What we can promise you is a fun, friendly, and inspiring workplace!
Key Responsibilities
Qualifications We care about people. That is why the most important qualification is your personality: Who you are, your values and attitudes, and your eagerness to learn. We are looking for an engaging and positive team player with a take-charge attitude and commitment to getting things done.
Besides your awesome personality, you will get plus points for having:
Start Date This role is a full-time position of 37 hours/week.
The start date is as soon as possible.
Location On-site at Umbraco HQ,
Buchwaldsgade 35, 2nd floor
5000 Odense
Denmark
Here are some of the perks of working at Umbraco
So, what are you waiting for? Now is your chance to be part of something special!
How to apply Hit apply below.
You will get bonus points if you record a 1 min video presentation of yourself.
You will also improve your chances significantly by reading about Umbraco on our different platforms.
Kilde: Jobnet.dk
The Role This role is crucial in ensuring our customers get the best experience and receive the most value from our products and services. In this role, you will be a key part of our SWAT Team (Support Warriors and Trouble Shooters) and work closely together with both our sales team and our product team. The ideal candidate has good interpersonal skills, genuine empathy, strong problem-solving abilities, adaptability, and is highly organized. What we can promise you is a fun, friendly, and inspiring workplace!
Key Responsibilities
- Own the customer onboarding experience, ensuring a smooth transition from sales to sustained use
- Develop and maintain customer onboarding protocols, timelines, and resources to ensure customer satisfaction
- Collaborate with Sales, Support, and Product teams to align customer expectations and needs
- Monitor customer health metrics and develop action plans to address any areas of concern
- Provide product training and support tailored to individual customer requirements
- Identify upsell and cross-sell opportunities based on customer needs and usage data
- Lead regular check-ins with customers to assess satisfaction, gather feedback, and offer additional value
- Create and manage customer success plans that outline customer goals and the steps to achieve them
- Collaborate with internal teams to advocate for customer feature requests and needs
- Maintain accurate customer records within our CRM and other customer management systems
- Conduct exit interviews for churned customers and report findings to internal teams for process improvement
Qualifications We care about people. That is why the most important qualification is your personality: Who you are, your values and attitudes, and your eagerness to learn. We are looking for an engaging and positive team player with a take-charge attitude and commitment to getting things done.
Besides your awesome personality, you will get plus points for having:
- A bachelor's degree in Business, Communications, or a related field; a Master's degree is a plus
- 3+ years of experience in customer success, account management, or similar roles
- Exceptional interpersonal skills, with a focus on listening and questioning techniques
- Proficiency in customer success platforms and CRM software (e.g., Salesforce, HubSpot, Zoho…)
- Strong organizational skills with the ability to manage multiple customer accounts concurrently
- Excellent English communication skills, capable of translating complex issues into understandable terms
- Familiarity with our product line and the ability to conduct customer training
- Experience in creating and executing customer success plans
- Self-starter attitude and ability to work independently in a fast-paced environment
Start Date This role is a full-time position of 37 hours/week.
The start date is as soon as possible.
Location On-site at Umbraco HQ,
Buchwaldsgade 35, 2nd floor
5000 Odense
Denmark
Here are some of the perks of working at Umbraco
- A multicultural work environment with a strong focus on Diversity & Inclusion
- Friendly, engaged, and bright colleagues
- Flat hierarchy and an open and honest way of working together
- Plenty of opportunities to advance your career with growth and training
- Family-friendly and flexible working hours
- Lots of social events, Friday bars, Team events, Codegarden
- Great onboarding program
So, what are you waiting for? Now is your chance to be part of something special!
How to apply Hit apply below.
You will get bonus points if you record a 1 min video presentation of yourself.
You will also improve your chances significantly by reading about Umbraco on our different platforms.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Sælger", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Odense C.
Jobbet er oprettet på vores service den 11.10.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Sælger
- Odense C
- Onsdag den 06. december 2023
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Statistik over udbudte jobs som sælgere i Odense C
Herunder ser du udviklingen i udbudte sælger i Odense C over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal sælgere.
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Statistik over udbudte sælgere i Odense C over tid
| Dato | Alle jobs som sælgere |
|---|---|
| 26. januar 2025 | 31 |
| 25. januar 2025 | 31 |
| 24. januar 2025 | 31 |
| 23. januar 2025 | 31 |
| 22. januar 2025 | 30 |
| 21. januar 2025 | 29 |
| 20. januar 2025 | 29 |
| 19. januar 2025 | 29 |
| 18. januar 2025 | 28 |
| 17. januar 2025 | 28 |
| 16. januar 2025 | 28 |
| 15. januar 2025 | 28 |
| 14. januar 2025 | 28 |
| 13. januar 2025 | 28 |
| 12. januar 2025 | 28 |
| 11. januar 2025 | 28 |
| 10. januar 2025 | 28 |
| 9. januar 2025 | 28 |
| 8. januar 2025 | 27 |
| 7. januar 2025 | 26 |
| 6. januar 2025 | 25 |
| 5. januar 2025 | 24 |
| 4. januar 2025 | 24 |
| 3. januar 2025 | 22 |
| 2. januar 2025 | 21 |
| 1. januar 2025 | 24 |
| 31. december 2024 | 29 |
| 30. december 2024 | 29 |
| 29. december 2024 | 30 |
| 28. december 2024 | 30 |
| 27. december 2024 | 30 |