CRM Product Owner for EPOS
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Ballerup
CRM Product Owner for EPOS
Are you looking for your next big challenge? Do you want to work for a global leader in audio solutions for gamers and enterprise? If you are passionate about working agile and experienced in building and operating a world-class Global CRM platform, then you might be the person we are looking for!
Join our exciting and challenging journey towards digitizing our business.
In the role as a CRM Product Owner, you will be part of the exciting digital transformation that EPOS has embarked on and you will be working with the best applications across ERP, CRM, PIM and Marketing Automation.
Owned by the Demant Group and with headquarters in Ballerup, Denmark, EPOS builds on more than 115 years’ audio expertise and operates in a global market with offices and partners in more than 60 countries. Alongside own-branded premium audio and video solutions, EPOS sells co-branded EPOS I SENNHEISER products under a trade license agreement with Sennheiser.
A few years ago, EPOS launched a transformation program to pursue and increase its growth. We see great potential in our market, and we are setting ambitious targets to accelerate the digitalization of our business.
We are willing to offer a world-class digital customer experience to our partners and customers. To do so we are strengthening our digital backbone especially within customer relationships, we are working agile with a strong focus on our customers’ needs, we are aligning the whole organization by building cross-functional teams focusing on value creation.
In this position, you will have a significant impact on our commercial set-up all the way from requirements, implementation, change management and training until the operational phase where you’ll be the conductor of our digital CRM ecosystem.
Our future CRM Product Owner
As our new CRM Product Owner, you will join the EPOS adventure, in a dedicated EPOS IT team. You will be the team lead of 4 dedicated colleagues: 2 Salesforce Administrators, and Architect and a project manager.
We are looking for a person with a commercially and data minded profile with the necessary agility to work across both the business and technical dimensions of the role. This is an ideal opportunity for a person to work in a global role with key stakeholders across all levels and across all parts of the business to really impact commercial practices.
In this position you will be working with Salesforce from the implementation to the operational phase. You will ensure we are getting a good return on our Salesforce investment by prioritizing the product backlog and communicating the highest-value work.
Being a Salesforce expert is not a requirement. Being a CRM expert is.
Your Primary tasks will be:
- Driving the definition, building and implementation of our CRM platform across HQ and our markets with a strong alignment with our IT department and our near shore Scrum Team.
- Identify relevant use cases of stakeholders and prioritize according to our roadmap and company vision.
- Communication of the Product Roadmap to the Scrum Master, ensuring that it is appropriately costed, timed and delivery is agreed.
- Attend and lead Scrum Ceremonies (daily stand up, sprint planning, sprint review).
- Further develop existing feature sets, planning of new features and deliver them on time and with excellent quality.
- Be one of the main points of contact between the CRM team, the Business teams and our IT department.
- Prepare solid specifications together with our Salesforce Architect for new features to be developed by our implementation partner (near-shore Agile Team).
- You will lead a CRM team (4 HC) to build and operate a world class product.
The ideal candidate has the following qualifications and experience:
- You have a solid understanding of CRM solutions, preferably Salesforce (or Dynamics, Oracle, SAP).
- You are familiar with Agile way of working, especially with the Product Owner’s role, ideally certified PO.
- You have an excellent knowledge of CRM processes and functions
- You are business minded, with at least 5-7 years of experience, preferably across multiple disciplines of Sales & Marketing
- You have a proven experience in Project Management
- Attention to details and a strong focus on execution
- Professional written and spoken English
Be part of a Global Team
What is lying ahead of you? Joining Demant you will be part of a global organization with more than 17,000 employees, who all use our IT solutions and to ensure everything run smoothly and you will have +400 colleagues in our global IT organization across Europe, US and the Asia Pacific region supporting you.
To connect with them and drive your approach in the most optimal way, you should expect 10-15 days of travelling each year.
By joining us
You will get the opportunity to work with something that matters and makes a big difference for people. You will have a steep learning curve when it comes to understanding the business, our products and our digital vision. You will also get an open and informal working environment where there is a high level of professionalism and the opportunity to develop as a leader.
We believe sparring with an organization of professionally competent IT managers can be inspirational and help create new and better results for all.
Application & Contact
Interested? For more information, contact Thomas Kronstrøm, IT Senior Director, at + 45 5117 6917 or [email protected]. Please remember to attach your motivated application and a current CV in English only. We hire on a running basis, so submit your application as soon as possible.
We will start interviewing as soon as we receive suitable applications, so kindly submit your application at your earliest possible convenience, but no later than 25- 04-2022.
We look forward to hearing from you!
EPOS is an audio and video solution company developing and selling devices for business professionals and the gaming community. Based on leading and advanced technologies, the Danish founded company delivers high-end audio and video solutions with design, technology and performance as paramount parameters. The establishment of EPOS is based on the decision to let the business segments of the joint venture – known as Sennheiser Communications – between Sennheiser Electronic GmbH & Co. KG and Demant A/S evolve in different set-ups.
Alongside the introduction of a new own-branded portfolio, EPOS continues to design, manufacture and sell the current Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER. EPOS is part of the Demant Group – a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound. With headquarters in Copenhagen, Denmark, EPOS operates in a global market with offices and partners in more than 30 countries. Find more information at www.eposaudio.com
Information og data
Denne ledige stilling har jobtypen "Softwareudvikler", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Ballerup.
Jobbet er oprettet på vores service den 13.4.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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