Digital Learning Specialist - 2 Year Contract
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København K
Every month more than 1,5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?
To support Trustpilot’s rapid expansion, we’re looking for a talented Digital Learning Specialist to join our team in Copenhagen or London on a two year fixed-term contract.
Digital learning is a core component of our blended learning approach in Support, where we connect virtual learning with other core learning components, such as face-to-face training and on-the-job training. To move closer to achieving our ambitious 2020+ strategy, we are looking for an experienced Digital Learning Specialist to develop and maintain digital training material for Support Agents, as well as managing the launch and maintenance of Trustpilot Support’s global Learning Management System (LMS).
While the position is placed within the Self-Service and Automation (SSA) team in Copenhagen, most of your work will be anchored in projects that cut across our Global Support teams. The Solution Manager will manage and coordinate your daily work tasks, and you will report to the VP of Support.
Responsibilities
In this role, you will:
What you’ll need:
Personal attributes we LOVE in Support!
Application
Interested in learning more about Trustpilot? Check out our website www.trustpilot.com.
If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Digital Learning Specialist.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
About Trustpilot
Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 69 million consumer reviews of 320,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 750+ employees represent 40+ different nationalities.
Kilde: Jobnet.dk
To support Trustpilot’s rapid expansion, we’re looking for a talented Digital Learning Specialist to join our team in Copenhagen or London on a two year fixed-term contract.
Digital learning is a core component of our blended learning approach in Support, where we connect virtual learning with other core learning components, such as face-to-face training and on-the-job training. To move closer to achieving our ambitious 2020+ strategy, we are looking for an experienced Digital Learning Specialist to develop and maintain digital training material for Support Agents, as well as managing the launch and maintenance of Trustpilot Support’s global Learning Management System (LMS).
While the position is placed within the Self-Service and Automation (SSA) team in Copenhagen, most of your work will be anchored in projects that cut across our Global Support teams. The Solution Manager will manage and coordinate your daily work tasks, and you will report to the VP of Support.
Responsibilities
In this role, you will:
- Become familiar with Trustpilot’s product, services and Support practices to create effective learning material and convert it into engaging digital learning content.
- Create, write and edit clear instructional and visual learning content in collaboration with relevant stakeholders, Support Managers and Agents and SSA-specialists.
- Collate feedback on a regular basis to ensure consistent high quality of our digital training content and make sure our LMS is always updated.
- Design effective digital learning pathways and drive best practices in content development and learning, while coordinating that existing employees and new hires are assigned the correct learning pathway, suitable for their role, experience and seniority.
- Evaluate and report employees’ learning progress, via assessment tests, training completions, training modules time logs etc.
- Co-deliver training sessions and/or support who are delivering sessions to enhance their capabilities and effectiveness.
- Assist with the coordination, planning and delivery of training events, such as webinars and virtual class rooms, including associated administration.
What you’ll need:
- A few years of relevant work experience in digital learning, needs analysis, instructional design, delivery and evaluation of digital learning solutions.
- Experience in conceptualising, writing, editing and publishing clear instructional digital learning material for a global internal audience.
- Be computer literate with basic knowledge of video recordings (e.g. screen-recordings or webinars) and LMS tools.
- Be able to convert objectives into achievable tasks, prioritize activities and meet deadlines.
- Have the ability to use knowledge, facts and data to effectively solve issues.
- Native or bilingual proficiency in English.
Personal attributes we LOVE in Support!
- You embrace change as a positive opportunity and enjoy finding alternative solutions in different situations.
- You are honest and transparent in your communication, while being aware of how your behaviour and emotions influence others.
- You welcome and include everyone by contributing to a supportive environment, where the success of your colleagues are just as important as your own.
Application
Interested in learning more about Trustpilot? Check out our website www.trustpilot.com.
If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Digital Learning Specialist.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
About Trustpilot
Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 69 million consumer reviews of 320,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 750+ employees represent 40+ different nationalities.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Softwareudvikler", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 3.4.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Softwareudvikler
- København K
- Lørdag den 02. maj 2020
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