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Your responsibilities
You have a good understanding of our customers’ business needs and overall IT landscape and you are responsible for the technical parts in the contract covering the infrastructure area. You will work closely together with our specialists to ensure that all contractual obligations are met.
You are the customer’s trusted advisor and their primary contact when it comes to technical inquiries - in close cooperation with NNIT Delivery Management and the rest of the team.
You are also responsible for the analysis, reporting and presentation of the Availability and Capacity area as agreed with the customer.
Your work assignments include:
- Customer advice and recommendations on services and technologies in order to support the customer business and generate add-on sales
- Consult/review the design of customer solutions
- Overall understanding of the customer IT infrastructure as well as the NNIT service portfolio and reference architecture
- Support Operations with customer specific knowledge
- Actively support solving of operational challenges in the customer environment
- Support Problem Managers in problem solving from a customer holistic perspective
- Ensure and advise on continuous customer hardware refresh
- Support life cycle management
- Hand over - Take over (HoTo) from tender and projects
- Patch management support
- Maintain CMDB data
- Pre-sales support for existing customers
- Analysis and advisory of customer reporting and KPIs for e.g. Capacity and Availability
- Support deliveries on request
You will join Delivery Management
Our Customer Solutions Architects are part of Delivery Management and you will be joining our Enterprise East Delivery Management team and refer to the Delivery Executive.
Together with the other Customer Solutions Architects and Delivery Managers you will be responsible for the delivery to our Enterprise customers East.
The team consists of 10 colleagues in Soeborg and Prague. We are a team who values a good informal social atmosphere, good relations and high quality delivery to our customers.
We focus on long term relationships both in the team and towards the customer and know that trust and good relations are a cornerstone in service delivery.
We are more than 30 Customer Solutions Architects globally, and though all are organized in customer segments there is a focus on ensuring a community cross Customer Solutions Architects to create a professional and engaging working environment.
Your qualifications and experience
We expect you to hold a relevant degree with supplementary education and minimum 5 years of work experience as an e.g. Architect or IT specialist. It is an advantage if you have worked at an IT service provider or large enterprise infrastructure.
You have broad knowledge of operational technologies such as server, storage, database technologies, hardware, virtualization technology, network and cloud.
You know what it takes to ensure the availability, capacity and continuity of IT operations and you have knowledge and experience working with ITIL practices.
You thrive in a busy, highly professional environment and have a structured and focused approach to your tasks. You make things happen through other people, you are proactive and do not mind taking the initiative and getting your hands dirty. You are focused on delivering high quality.
You can communicate technical issues to management and other stakeholders including the customer and you create sound relations with your stakeholders, both external and internal. Last, but not least, you are extrovert and a true team player.
Information og data
Denne ledige stilling har jobtypen "Softwareudvikler", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 9.6.2020, men kan have været deaktiveret og genaktiveret igen.
- Softwareudvikler
- København
- Søndag den 21. juni 2020
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