Junior Specialist - Global IT Service Desk
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København
Do you have an IT education and/or experience with IT support? Are you at the same time looking for a job, where you can learn a lot and be challenged as part of a highly well-functioning team? If so, we have just the right job waiting for you. Your new workplace is Milestone which is one the world’s leading providers of video management software, and just as important a very good workplace. Here “People First” is company DNA, not just a fancy wall poster.
Complex and exiting support to highly competent users
Basically, your job is to enable your p.t. 1.200 (but rapidly growing number of colleagues) to work efficiently. Together with your team of colleagues you handle all kinds of IT related inquiries, and you contribute to handling the daily operation of applications including updates, patches etc. 80-85% of your work are centred on Windows and Microsoft applications like Office, Outlook and Teams but we also support Mac users and a number of specialized applications. Your primary tasks will be to:
• Support users globally in handling of problems related to their IT applications
• Contribute to set up new colleagues’ PC’s and phones
• Contribute to ensure a smoothly running application landscape – patches, updates
etc.
• Contribute to develop and implement new processes and procedures
As our customers across the organisation to a wide extent are highly skilled IT Engineers, you can look forward to be handling more complex and challenging tasks than in the average service desk. We are consultants and problem solvers, and here no days are alike, and you are constantly learning new stuff.
Teamplayer with genuine dedication to deliver first class service experiences
In this role, it’s more than anything else your personality that will lead you to success. You simply must love to help other people. As part of this, you can ask the right questions to ensure your understanding of the task at hand. At the same time, you must like to be part of a team where we share knowledge and help each other – no one can be an expert across our span of applications, and we can only come through if we help each other. You need to know when to ask for help.
As you will join a rapidly growing company you must also thrive on working without a full set of top-notch processes/procedures/SOPs. You are not scared of making decisions without knowing the full picture. Additionally, your CV comprise:
• An IT education and/or experience from working in a supporter role
• Good overall knowledge of Microsoft applications – and motivation for building
knowledge
• Good English skills
Your new team
Your new workplace is the Milestone headquarters in Brøndby, Copenhagen. Here you will join 5 colleagues. Our team also counts 3 colleagues at our development centre in Sofia, one at the development centre in Barcelona and one in Singapore. Even though we are a very diverse team you can look forward to being part of a highly harmonic and well-functioning team. We believe in empowerment, not micromanagement. As mutual sparring is key to our success as a team and individuals, we have decided to work on-site in Brøndby.
Here you will experience a positive and welcoming environment with frequent team building activities, individual development allowance, gym allowance, private health insurance, a competitive salary package and additional benefits like free drinks, fruit, lunch, Friday bars and more. As our office is 5 minutes cycling from the nearest train station (19 minutes ride from Copenhagen Central Station), we also have bicycles that you can use.
Contact and application
Please apply at our website using the ” Apply” button.
If you have any questions, you are very welcome to contact Service Desk Manager, Kenneth Hansen at +45 6070 4151.
We are looking forward to receiving your application.
Information og data
Denne ledige stilling har jobtypen "Softwareudvikler", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 18.1.2022, men kan have været deaktiveret og genaktiveret igen.
- Softwareudvikler
- København
- Søndag den 06. februar 2022
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