Service Designer, Maternity Cover (1 year)

Job ID: 25651
#design #servicedesign #customerexperience
Are you a passionate designer looking to have an impact on the financial experience of 11 million customers across the Nordics? If yes, then you’ll fit right in!
[xxxxx]’s Customer Experience & Design team is rapidly growing, and we are looking for a Senior Service Designer to strengthen the Business Banking design team. This is a chance for you who love tough problems and want to help to shape the next generation digital customer experience. Working with highly trained and international teams in an agile environment you’ll play a part in making [xxxxx] digitally native. Designing meaningful banking solutions to serve our customers’ continuously evolving needs is what excites you.
In [xxxxx], you will get the opportunity to apply your creative skillset to a variety of digital challenges, and bring the customer experience strategy to life across four countries.
Read on if you are ready to embark on a learning journey that will lead the way and push the limits in transforming the future of banking.
About this opportunity
Welcome to [xxxxx]’s Designer Community. The broader team of 65+ designers is located across the Nordics, but you’ll work day to day with a small team in Copenhagen that includes all talent - Content, Service, Research, UX, and UI Designers - necessary to shape the future of business banking.
Inside [xxxxx] we add value by working at the forefront of intuitive, innovative and efficient services that enable our customers financial wellbeing. We strive to learn and understand our users’ needs, behaviours and emotions that inform product strategy and design decisions.
What you’ll be doing:
On a daily basis, you will work with stakeholders, subject matter experts and designers to weave together the business, customer and technical vision into inspiring solutions that excite both our customers and colleagues.
We are looking for someone that is curious, continually looking for ways to grow their design skills, to work with our product development teams, to think critically about what we’re doing and how to improve the customer interactions through empathy. You will be a key part of cross-functional, agile delivery teams tasked with designing solutions for complex customer needs in mobile and responsive web platforms.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you
Your experience and background
If this sounds like you, get in touch!
Next steps
Please submit your application and portfolio in English and also note that we will start screening applications already before job opening closes on 01/09/2024.
For more information about the position, please contact Experience Director Frederique Vermaete at frederique.vermaete@[xxxxx].com.
At [xxxxx], we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.