Copenhagen Marriott Hotel is looking for an Assistant Front Office Manager
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København S
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We are looking for a new Assistant Front Office Manager to join our team.
We offer an exciting and challenging job where you will skill and train associates in “Brilliant Host” with understanding of core values of Marriott and BCHG.
You will be able to take an active part in making a positive difference together your colleagues.
We expect you to supervise and manage the Front Office activity and ensure a smooth running of operations together with assisting management in motivating and coaching employees; serve as a departmental role model.
Om jobbet?
As Assistant Front Office Manager, you will be responsible for assisting with the arrival and departure experience of our guests, act on their needs during the stay and exceed their expectations. You will need to ensure that each of our guests have a seamless, brilliant, and memorable Marriott experience.
You will be reporting directly to the FOM and you will be part of the Front Office team which is running the Front Desk, AYS, Guest Relation, Concierge and Bell Service.
In close cooperation with the FOM, you will be responsible to ensure a perfect running of the Front Office along with training and motivating the team to continually improve guest and employee satisfaction and maximize the financial performance of the department.
You will be taking shifts in any Front Office department when needed and you will replace the FOM in his/her absence. You will act as property Manager on Duty and oversee all property operations when needed and participate in departmental meetings. We are looking for someone who thrives off providing exceptional and personalized customer service, hosts moments that matter, has a passion for hospitality and is looking for an environment where every day is different!
Opgaver
Your primary responsibility will be to ensure that our guests always get the best service experience. You will be co-responsible for operations and for achieving the defined targets in the FO, in close cooperation with the management.
Guest Service
Leadership
Managing Projects and Policies
Om dig
High school diploma; 2-year experience in guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Personality
Adaptability
Communication
Building and Contributing to Teams
Driving for Results
Driver License is a plus
Om virksomheden
We will be reviewing applications on an ongoing basis and we will close the ad once we have hired our new team member. Therefore, we encourage you to apply as soon as possible.
Om virksomheden
I BC Hospitality Group A/S værdsætter vi mangfoldighed og opfordrer derfor alle kvalificerede til at søge uanset køn, alder, handicap, etnisk baggrund, religion og seksuel orientering.
BC Hospitality Group, råder over 1.580 hotelværelser, 162 møde- og konferencelokaler og ca. 200.000 m2 konference- og møde- og eventfaciliteter med plads til over 30.000 personer.
BC Hospitality Group A/S beskæftiger ca. 300 fastansatte medarbejdere fordelt på ca. 50 forskellige nationaliteter.
BC Hospitality Group A/S er en af Danmarks største virksomheder inden for hoteller, konferencer, messer og hospitality. Virksomheden består af: Bella Center Copenhagen, Skandinaviens største messe- og kongrescenter – Bella Sky Conference & Event, Danmarks største konferencecenter – Crowne Plaza Copenhagen Towers, Danmarks førende hotel inden for bæredygtighed – AC Hotel Bella Sky Copenhagen, Nordens største designhotel – Copenhagen Marriott, et af Københavns bedst kendte, 5-stjernede hoteller – CIFF, Nordeuropas førende modemesse – CIFF Showrooms, Skandinaviens største modehus med over 16.000 kvm. permanente lejemål – International House, Bella Center Copenhagens kontorhotel, som udlejer kontorer fra 11 m2 til 300 m2.
We are looking for a new Assistant Front Office Manager to join our team.
We offer an exciting and challenging job where you will skill and train associates in “Brilliant Host” with understanding of core values of Marriott and BCHG.
You will be able to take an active part in making a positive difference together your colleagues.
We expect you to supervise and manage the Front Office activity and ensure a smooth running of operations together with assisting management in motivating and coaching employees; serve as a departmental role model.
Om jobbet?
As Assistant Front Office Manager, you will be responsible for assisting with the arrival and departure experience of our guests, act on their needs during the stay and exceed their expectations. You will need to ensure that each of our guests have a seamless, brilliant, and memorable Marriott experience.
You will be reporting directly to the FOM and you will be part of the Front Office team which is running the Front Desk, AYS, Guest Relation, Concierge and Bell Service.
In close cooperation with the FOM, you will be responsible to ensure a perfect running of the Front Office along with training and motivating the team to continually improve guest and employee satisfaction and maximize the financial performance of the department.
You will be taking shifts in any Front Office department when needed and you will replace the FOM in his/her absence. You will act as property Manager on Duty and oversee all property operations when needed and participate in departmental meetings. We are looking for someone who thrives off providing exceptional and personalized customer service, hosts moments that matter, has a passion for hospitality and is looking for an environment where every day is different!
Opgaver
Your primary responsibility will be to ensure that our guests always get the best service experience. You will be co-responsible for operations and for achieving the defined targets in the FO, in close cooperation with the management.
Guest Service
- Ensuring and maintaining guest satisfaction, including handling VIP guests, Marriott Bonvoy guests, responding to guest feedback and dialogue with the guest during the stay at the hotel
- Responsibility for conducting routine inspections of reception areas – including guest rooms and common areas
- Preparing and holding monthly meetings of the department
- Ensuring that the guest satisfaction target is achieved for the current year and providing feedback thereof to the staff
- Being present on the floor during peak periods
Leadership
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Conducting probation/formal performance assessments in accordance with company guidelines
- Following up on education and training courses
- Training and developing
- Ensuring well-being action plans
- Celebrates successes and publicly recognizes the contributions of team members.
Managing Projects and Policies
- Ensuring the salary budget compliance
- Designing a plan for future staffing needs in cooperation with the FOM
- Verifies compliance with all Front Office policies, standards and procedures.
Om dig
High school diploma; 2-year experience in guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Personality
- A smiling and outgoing attitude.
- Passion for hospitality, natural customer service skills.
- Positive and accommodating behavior
- Genuine love for Copenhagen
- Curiosity with good sense of service
Adaptability
- Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication
- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
Building and Contributing to Teams
- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Driver License is a plus
Om virksomheden
We will be reviewing applications on an ongoing basis and we will close the ad once we have hired our new team member. Therefore, we encourage you to apply as soon as possible.
Om virksomheden
I BC Hospitality Group A/S værdsætter vi mangfoldighed og opfordrer derfor alle kvalificerede til at søge uanset køn, alder, handicap, etnisk baggrund, religion og seksuel orientering.
BC Hospitality Group, råder over 1.580 hotelværelser, 162 møde- og konferencelokaler og ca. 200.000 m2 konference- og møde- og eventfaciliteter med plads til over 30.000 personer.
BC Hospitality Group A/S beskæftiger ca. 300 fastansatte medarbejdere fordelt på ca. 50 forskellige nationaliteter.
BC Hospitality Group A/S er en af Danmarks største virksomheder inden for hoteller, konferencer, messer og hospitality. Virksomheden består af: Bella Center Copenhagen, Skandinaviens største messe- og kongrescenter – Bella Sky Conference & Event, Danmarks største konferencecenter – Crowne Plaza Copenhagen Towers, Danmarks førende hotel inden for bæredygtighed – AC Hotel Bella Sky Copenhagen, Nordens største designhotel – Copenhagen Marriott, et af Københavns bedst kendte, 5-stjernede hoteller – CIFF, Nordeuropas førende modemesse – CIFF Showrooms, Skandinaviens største modehus med over 16.000 kvm. permanente lejemål – International House, Bella Center Copenhagens kontorhotel, som udlejer kontorer fra 11 m2 til 300 m2.
Information og data
Denne ledige stilling har jobtypen "Administrativ medarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 8.7.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Administrativ medarbejder
- København S
- Onsdag den 01. september 2021
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|---|---|
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| 31. oktober 2024 | 7 |
| 30. oktober 2024 | 5 |
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| 28. oktober 2024 | 4 |
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