David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a Danish-speaking customer-facing Customer Lifecycle Manager to execute the engagement and drive partner hand-off, provide initial face/voice to the customer, and drive sales.

Position: Cloud Customer Lifecycle Manager

Location: Málaga, Spain

Employment type: Full-time

Remuneration: Base salary + performance bonus.

Duties and responsabilities:

• Be the first and main contact point for Cloud technology customers - small and medium businesses
• Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage customers
• Contact 200 leads and create 30 opportunities per month; maintain high daily activity, minimum ~60-90 activities/day
• Determine customers' needs and identify opportunities, deliver a strong first impression, and set the foundation for long-term customer relationships by delivering a world-class customer engagement experience
• Quarterback sales from lead to purchase, leading the sales strategy, maximizing up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
• Turn prospects and qualified leads into opportunities and revenue pipeline by applying relevant criteria, e.g., BANT (budget, authority, need, and timeline)
• Forecast sales, pipeline, and usage of the products and solutions in scope
• Collect feedback from customers and articulate it back to the business: "Voice of customer."

Requirements:

• Intermediate or fluent English (verbal and written), fluent or very good level of Danish (verbal and written)
• 2+ years of sales experience with a proven track record of success is required
• Minimum 1 year of IT industry experience required and general knowledge of the IT industry
• High school diploma required; a BA/4-year degree would be an advantage
• Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs
• Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions would be an advantage
• Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps would be an advantage
• Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seeks continuous quality improvement
• Strong interpersonal skills, excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video, and presentations
• Achievement- and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration
• Solid time management skills
• Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc
• Passion for cloud technologies and changing the world.

Benefits:

• Attractive remuneration with capped sales bonuses
• Working with a big name in the Cloud industry and gaining specialization in it
• Medical insurance
• Work from Monday to Friday from 9 AM - 6 PM
• Relocation cost reimbursement for candidates from abroad
• Sponsored meals
• International team
• Stimulating environment
• Many opportunities for growth within the company.

More information:

David Kennedy, [email protected]

How to apply?

Read the vacancy and apply online as soon as possible:

https://davidkennedyrecruitment.teamtailor.com/jobs/2993303-cloud-customer-lifecycle-manager-danish


Kilde: Jobnet.dk