Head of Customer Success (Aarhus or Hamburg)
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
Århus
The journey you are joining at AutoUncle
Born as a product company AutoUncle has changed the game of how cars are bought and sold. We’re proud of how we have led the development of online transparency in the car market and grateful for the accelerated growth we've experienced in the last years. Our results are a product of an ambitious human culture and a guiding principle of creating the world's most used platform for making hassle-free deals happen.
While riding a strong momentum, we care intensively about our wellbeing and success of our customers. As we grow with high velocity, we need to deliver on our customer promise, and help our customers be as successful as possible. We therefore need to grow our customer success teams, and continue the development of our international best practices in our Customer Success teams internationally. Our culture is our biggest asset, and we must continue to foster a culture of inclusion, openness, feedback and mastery – an environment where feedback flows with compassion and where decisions are made based on feedback from end-users, not the highest paid person in the room.
Your mission as Head of Customer Success
As Head of Customer Success, you will be responsible for recruiting new team members internationally supported by Talent Acquisition, fostering the well-being, growth of colleagues, general performance and process’ of our international Customer Success set-up. Your responsibility in this role and the main drivers of this mission will be:
- Cultivating a growth culture with emphasis on feedback, learning, experimentation, openness and velocity.
- Define, implement and cultivate state of the art customer success processes and capabilities across segments and international markets .
- Work methodically, data driven and proactive with the Customer Success teams across segments to ensure the long term success of our customers.
- Creating a world class Customer Success culture across markets and deeply integrating with sales, marketing & product development.
- Lead the growth of AutoUncle’s international Customer Success team and attract top talent together with our Talent Acquisition team, and secure a smooth integration.
The role naturally has a strong process excellence and people-focus and we anticipate that most of your time is spent in conversation with existing colleagues (we prioritise 1:1s very highly), key customers and internal stakeholders in product and sales. Rasmus, VP of Sales, will be your direct manager and you will be able to work closely together with the company’s leadership team.
We expect you to work most of the time out of the head office in Aarhus, but visits to Hamburg and other locations are expected on a monthly basis.
Your profile
The qualities about you that we hope to see from your past experiences are:
Personal competencies
- Naturally curious to understand root-causes of problems and challenges
- Able to think analytically and develop a plan driven by numbers
- Structured and able to plan strong processes for communication and handle customer interactions
- Is a strong communicator and is capable of crafting world class value adding content
- Is passionate about personal development
- Skilled in coaching, training and people development
- A commercial mindset - is a "sales person" by heart and training
- Is driven by making real changes on both personal, team and industry level
Professional experience
- +3 years of experience with Customer Success, Relationship Management, or Account Management in a SaaS company or digital marketing environment.
- Proven track record of managing a customer-facing team
- Ability to create structure and design effective processes for obtaining customer feedback and insights
- Has worked successfully with customer health metrics to prioritise the required action needed on each customer
- Is digital native and is familiar with setting up automated communication processes
- Skilled in writing content for customer success purposes
- Has great understanding of digital marketing
- Used to work on international markets/environments.
- You speak and write English professionally. Danish Swedish and/or German languages skills are a big plus.
Don’t hesitate to reach out if you are unsure if you check all those boxes, if you are ambitious and talented we want to talk to you.
Info
Application deadline: Asap - We'll stop looking when we've found the perfect person for the job.
Start date: By agreement.
Working hours: Full time (37 hours).
Office: HQ in Aarhus C. or Hamburg
Salary: Depends on qualifications
Apply
Just send us your resume/CV and a brief description of what drives and motivates you and we’ll get back to you as soon as possible.We handle all interactions discreetly and will make sure that your interest in growing is not going to create conflict elsewhere.
About AutoUncle
Most people know AutoUncle for the consumer service (native apps and web) used by millions of consumers in 14 European countries. But, new colleagues tend to get very excited when they see the technological depth there is to AutoUncle’s platform (car valuations based on advanced statistics, indexing and data processing of millions of cars daily, pro dealership tools, automatic marketing platforms, automated billing and so much more).
The company is financially strong and operates like a fast growing scale-up. There is a clear company vision (driven forward with OKRs) and a healthy work culture. In combination with the company vision, we work methodically to build The Most Human Company – a place where we can be ambitious, have international impact and treat each other as always growing and oscillating human beings.We are an extremely ambitious, energetic, and international team of +60 employees. We're in a constant vacuum of learning and developing ourselves and each other, and have offices in central Aarhus, Hamburg, Dresden, Amsterdam, Milano & Cluj.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Århus
Jobbet er oprettet på vores service den 21.9.2020, men kan have været deaktiveret og genaktiveret igen.
- Afdelingsleder
- Århus
Lignende jobs
-
DevSecOps Lead Specialist
Specialist | Full-Time | Information Technology As [xxxxx] grows into new markets, we are looking for a DevSecOps Lead Specialist to manage new and existing projects. [xxxxx] looks to accele..Få mere info- Afdelingsleder
- Århus
-
Technical Project Manager
Ready to guide the future of renewable energy? In [xxxxx] R&D team, you’ll have an integral part in creating the next generation of smarter, more efficient wind turbines. As a Technical Project Ma..Få mere info- Afdelingsleder
- Århus
-
Senior Project Manager - Architecture & Modulariza...
Management | Full-Time | Project Portfolio Management Ready to lead and make an impact in the renewable energy industry? Join us in driving innovation by developing product roadmaps, alignin..Få mere info- Afdelingsleder
- Århus
-
Project Manager
Are you an experienced Project Manager with great stakeholder and change management skills? Are you someone who is enthusiastic about sustainable energy solutions and is motivated to protect the en..Få mere info- Afdelingsleder
- Århus
Statistik over udbudte jobs som afdelingsleder i Århus
Herunder ser du udviklingen i udbudte afdelingsleder i Århus over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal afdelingsleder i Århus.
Se flere statistikker her:
Statistik over udbudte afdelingsleder i Århus over tid
| Dato | Alle jobs som afdelingsleder |
|---|---|
| 4. november 2024 | 87 |
| 3. november 2024 | 86 |
| 2. november 2024 | 87 |
| 1. november 2024 | 88 |
| 31. oktober 2024 | 89 |
| 30. oktober 2024 | 90 |
| 29. oktober 2024 | 90 |
| 28. oktober 2024 | 92 |
| 27. oktober 2024 | 88 |
| 26. oktober 2024 | 90 |
| 25. oktober 2024 | 85 |
| 24. oktober 2024 | 87 |
| 23. oktober 2024 | 93 |
| 22. oktober 2024 | 92 |
| 21. oktober 2024 | 87 |
| 20. oktober 2024 | 94 |
| 19. oktober 2024 | 93 |
| 18. oktober 2024 | 95 |
| 17. oktober 2024 | 93 |
| 16. oktober 2024 | 89 |
| 15. oktober 2024 | 91 |
| 14. oktober 2024 | 92 |
| 13. oktober 2024 | 90 |
| 12. oktober 2024 | 89 |
| 11. oktober 2024 | 90 |
| 10. oktober 2024 | 94 |
| 9. oktober 2024 | 94 |
| 8. oktober 2024 | 95 |
| 7. oktober 2024 | 95 |
| 6. oktober 2024 | 94 |
| 5. oktober 2024 | 93 |
Værd at vide når du søger job som afdelingsleder i Århus
Aarhus summer af dynamik og diversitet, hvilket også afspejles i byens erhvervsliv. Mens servicesektoren generelt dominerer i Danmark, finder du i Århus flere prominente aktører inden for en række spændende brancher. Så hvor skal du kigge, hvis du drømmer om et spændende job i Danmarks næststørste by?
At komme rundt i Århus er både bekvemt og effektivt takket være et veludviklet netværk af offentlige transportmidler og cykelinfrastruktur. Uanset din destination og rejseplan, har du flere attraktive muligheder til rådighed:
Drømmer du om et spændende job i Smilets By? Fantastisk! Men før du pakker flyttekasserne, giver vi dig et overblik over, hvad du skal være opmærksom på, når du flytter til Århus for et job.
Bydele i Århus
Aarhus består af et væld af unikke kvarterer, hver med sin egen charme og atmosfære. Når du søger job i Smilets By, kan det derfor være fordelagtigt at undersøge de forskellige områder for at finde en god pasform mellem dine boligønsker, karrieremål og livsstil.
Indre By: Pulsende centrum med internationalt miljø. Perfekt til den ambitiøse, der drømmer om karriere inden for handel, finans, kultur og service. Du finder store virksomheder, startups og et bredt udvalg af butikker og restauranter. Boligpriserne er dog højere sammenlignet med andre områder.
Latinerkvarteret: Historisk hjørne med hyggelige gader og smukke bygninger. Populært blandt unge professionelle og kreative sjæle. Her finder du mindre virksomheder, designstudier og kunstneriske initiativer. Boligudbuddet er begrænset, men stemningen er unik.
Frederiksbjerg: Trendy område med et mix af moderne og historisk arkitektur. Tiltrækker familier og professionelle med ambitioner inden for kreative industrier, IT og medier. Gode transportforbindelser, men boligpriserne kan være høje.
Marselisborg: Roligt villakvarter med grønne områder og havudsigt. Ideelt for familier og personer, der prioriterer ro og natur. Mulighederne for beskæftigelse er primært inden for offentlige institutioner og små virksomheder. Boligpriserne er generelt højere.
Trøjborg: Dynamisk kvarter med studerende og kreative miljøer. Populært blandt unge og iværksættere. Boligudbuddet består primært af lejeboliger. God adgang til Aarhus Universitet og flere IT-virksomheder.
Lisbjerg: Industriområde i transformation med fokus på bæredygtighed og innovation. Attraktivt for personer med grønne ambitioner og teknisk baggrund. Flere innovative virksomheder har base her, og boligudbuddet er stigende.
Viby og Brabrand: Forstadskommuner med gode familievenlige boliger og et bredt udvalg af erhvervsområder. Her finder du store virksomheder inden for energi, logistik og teknologi. Boligpriserne er lavere end i centrum, men transporttiden kan være længere.
Mere information om Århus
Hvis du er på udkig efter et job i Århus, er det vigtigt, at du sætter dig grundigt ind i, hvordan jobmarkedet fungerer, og hvor i byen du vil arbejde og bo. Vi har samlet en guide med alle relevante oplysninger om Århus, så du kan få et samlet overblik. Læs mere om Århus i denne guide: Din guide til jobjagt i Smilets By: Sådan lander du drømmejobbet i Århus.