Global Head of Customer Insights
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Brøndby
Nilfisk is on a strategic journey from a product-oriented manufacturing company to a customer-driven organization, where investments in new technologies and the intelligent use of data will enable us to better meet our customers’ demands. A vital component on our road to success is the increased customer understanding that you will provide as the Head of our ambitious Insights team. You can look forward to joining a successful international company at a very exciting time where your results will impact business critical decisions at top management level.
Drive Customer Experience across a global organization
One of Nilfisk’s main strategic priorities is to become a customer centric organization. It will be your mission to help the company succeed with this by embedding customer insights into the business, thereby enforcing a customer centric mindset across functions and championing customer experience.
You will be based in the Nilfisk HQ in Brøndby (Greater Copenhagen), manage a team of 3 full time employees and 2 students and report to the VP of Insights & Analytics.
Your main responsibilities include:
Relationship focused Customer Insights expert
You are a great manager who is focused on developing your talented team and interested in their wellbeing. You are also a great communicator, ensuring that data and insights have an impact and are acted upon. You can inspire change and increase focus on customer experience. Project management comes easy to you as you are organized and can manage many different activities at the same time. You are also great at stakeholder management as you are curious about people, organizations and markets. You give support to the business by understanding their needs and successfully drive projects that make a difference.
To succeed in this role, we imagine that you have a Bachelor’s degree (Master preferred) in a relevant area such as Sociology, Anthropology, Design, Marketing, Business, or similar. You have significant experience within an Insights role where you have worked with qualitative and quantitative data. You have worked in a global or multi country set-up and you have leadership experience. Furthermore, you have worked with NPS, customer interviews, market sizing and market intelligence.
We offer:
We offer you a global role within a company ongoing a dynamic transformation. Here you will have the opportunity to work with innovation and be part of transformative projects. You will manage stakeholders from all areas of the company and across different location. In Nilfisk, you can make a real impact as the insights from your team will guide the development of new services and products within connectivity, robotics and other new technology.
You will join a highly qualified team with an informal positive culture, where collaboration and delivering on promises is key. Most importantly, we like to have lots of fun.
Interested?
If you think this is the next step within your career, please apply no later than the 16th of March (no need to send a cover letter). If you have any questions, you are welcome to contact Charlotte Vittrup, VP of Insights & Analytics, at +4521296852.
Drive Customer Experience across a global organization
One of Nilfisk’s main strategic priorities is to become a customer centric organization. It will be your mission to help the company succeed with this by embedding customer insights into the business, thereby enforcing a customer centric mindset across functions and championing customer experience.
You will be based in the Nilfisk HQ in Brøndby (Greater Copenhagen), manage a team of 3 full time employees and 2 students and report to the VP of Insights & Analytics.
Your main responsibilities include:
- Developing and growing a talented team
- Inspiring with new ways of developing and embedding insights
- Creating insights plans in collaboration with business functions
- Customer expert and insights manager for specific customer segments
- Collection and generation of insights
- Developing customer journeys
- Facilitating customer experience activities in close collaboration with stakeholders
- Gathering and communicating market sizing and intelligence
- Communicating widely around insights to increase overall customer centricity
- Ensure deliverables are on time and with right quality
Relationship focused Customer Insights expert
You are a great manager who is focused on developing your talented team and interested in their wellbeing. You are also a great communicator, ensuring that data and insights have an impact and are acted upon. You can inspire change and increase focus on customer experience. Project management comes easy to you as you are organized and can manage many different activities at the same time. You are also great at stakeholder management as you are curious about people, organizations and markets. You give support to the business by understanding their needs and successfully drive projects that make a difference.
To succeed in this role, we imagine that you have a Bachelor’s degree (Master preferred) in a relevant area such as Sociology, Anthropology, Design, Marketing, Business, or similar. You have significant experience within an Insights role where you have worked with qualitative and quantitative data. You have worked in a global or multi country set-up and you have leadership experience. Furthermore, you have worked with NPS, customer interviews, market sizing and market intelligence.
We offer:
We offer you a global role within a company ongoing a dynamic transformation. Here you will have the opportunity to work with innovation and be part of transformative projects. You will manage stakeholders from all areas of the company and across different location. In Nilfisk, you can make a real impact as the insights from your team will guide the development of new services and products within connectivity, robotics and other new technology.
You will join a highly qualified team with an informal positive culture, where collaboration and delivering on promises is key. Most importantly, we like to have lots of fun.
Interested?
If you think this is the next step within your career, please apply no later than the 16th of March (no need to send a cover letter). If you have any questions, you are welcome to contact Charlotte Vittrup, VP of Insights & Analytics, at +4521296852.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Brøndby.
Jobbet er oprettet på vores service den 24.2.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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