Support Manager for Road IT
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Hedehusene
Job Req Number: 58532
Time Type: Full Time
This is your chance to work on a strategic level to develop our 2nd line support in Road IT.
Your work will not only make us even more effective in taking care of incidents and problems, but also help develop and shape the future setup of our support in Road IT in Europe. You will also work proactively on maintaining stable operations. This is ensuring that the expected outcome & quality is delivered within agreed service levels and manage the expectation of the customer on our main applications.
“You’ll play a crucial role in centralizing our support function, but also in nurturing the talents in your team. As you’re building on talent, you’ll be contributing to the entire Road IT organization, as employees can get opportunities to work in depth with the system, in Road IT ” says Carl Terneus, Director, Road IT.
Join us in Road IT
We are responsible for the IT delivery to the DSV Road division in Europe, North America and South Africa. In this new role, you will head up our European support team consisting of 13 colleagues. Together, we ensure 2nd line support and stable operations on our TMS systems. Our goal is to have satisfied internal customers by delivering professional service with clear communication to relevant stakeholders.
Right now, the Road division is in the process of rolling out a new TMS platform across Europe – and we have already been successful in the Baltics.
“Your team has a team lead, and all 13 colleagues are based in Warsaw, Poland. But as we roll out the new platform, and you expand your area of responsibility, you may hire team members in several European countries,” says Carl.
The future of the Road IT support manager, Europe
Based in Hedehusene, Denmark (alternatively Warsaw, Poland), you will work on developing your team and taking care of our main applications to match our organic growth and the roll-out of the IT platform.
Overall, you will be responsible for the delivery, operation and maintenance of the main applications and 2nd level support for the business. This includes stakeholder management.
Ensuring that we deliver the expected outcome and quality within agreed service levels, you will manage the expectation of your DSV colleagues (the customers) in relation to the system. Specifically, you will:
• Work proactively to ensure stable operations on applications and carry out weekly and monthly reporting
• Act as a trusted IT advisor for our Operational and Regional TMS Director
• Make sure we comply with the established SLA on supported applications
• Negotiate follow-up on vendor contracts and follow up on vendor financial activities to find cost saving activities
• Maintain and coordinate DSV disaster recovery principles and business continuity plans, execution, and follow-up
• Develop, maintain, and follow up on KPI’s for continuous improvement
Strong management experience and a strategic mindset
”I’m looking for a colleague who’s a strong communicator. Information has to come fast and be accurate when carrying out support. Also, you must have a strategic mindset that allows you to think long-term, organize your efforts and motivate your team to develop and grow,” explains Carl, who also imagines that you:
• Have several years of experience managing IT support teams in a strategic setting – preferably from a large international organization
• May have experience from the transport industry
• Are fluent in English
• Have experiences from working with ITIL
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Director, Road IT, Carl Terneus on +45 22 37 57 76.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit DSV.com and follow us on LinkedIn, Facebook and Twitter.
Time Type: Full Time
This is your chance to work on a strategic level to develop our 2nd line support in Road IT.
Your work will not only make us even more effective in taking care of incidents and problems, but also help develop and shape the future setup of our support in Road IT in Europe. You will also work proactively on maintaining stable operations. This is ensuring that the expected outcome & quality is delivered within agreed service levels and manage the expectation of the customer on our main applications.
“You’ll play a crucial role in centralizing our support function, but also in nurturing the talents in your team. As you’re building on talent, you’ll be contributing to the entire Road IT organization, as employees can get opportunities to work in depth with the system, in Road IT ” says Carl Terneus, Director, Road IT.
Join us in Road IT
We are responsible for the IT delivery to the DSV Road division in Europe, North America and South Africa. In this new role, you will head up our European support team consisting of 13 colleagues. Together, we ensure 2nd line support and stable operations on our TMS systems. Our goal is to have satisfied internal customers by delivering professional service with clear communication to relevant stakeholders.
Right now, the Road division is in the process of rolling out a new TMS platform across Europe – and we have already been successful in the Baltics.
“Your team has a team lead, and all 13 colleagues are based in Warsaw, Poland. But as we roll out the new platform, and you expand your area of responsibility, you may hire team members in several European countries,” says Carl.
The future of the Road IT support manager, Europe
Based in Hedehusene, Denmark (alternatively Warsaw, Poland), you will work on developing your team and taking care of our main applications to match our organic growth and the roll-out of the IT platform.
Overall, you will be responsible for the delivery, operation and maintenance of the main applications and 2nd level support for the business. This includes stakeholder management.
Ensuring that we deliver the expected outcome and quality within agreed service levels, you will manage the expectation of your DSV colleagues (the customers) in relation to the system. Specifically, you will:
• Work proactively to ensure stable operations on applications and carry out weekly and monthly reporting
• Act as a trusted IT advisor for our Operational and Regional TMS Director
• Make sure we comply with the established SLA on supported applications
• Negotiate follow-up on vendor contracts and follow up on vendor financial activities to find cost saving activities
• Maintain and coordinate DSV disaster recovery principles and business continuity plans, execution, and follow-up
• Develop, maintain, and follow up on KPI’s for continuous improvement
Strong management experience and a strategic mindset
”I’m looking for a colleague who’s a strong communicator. Information has to come fast and be accurate when carrying out support. Also, you must have a strategic mindset that allows you to think long-term, organize your efforts and motivate your team to develop and grow,” explains Carl, who also imagines that you:
• Have several years of experience managing IT support teams in a strategic setting – preferably from a large international organization
• May have experience from the transport industry
• Are fluent in English
• Have experiences from working with ITIL
Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Director, Road IT, Carl Terneus on +45 22 37 57 76.
DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit DSV.com and follow us on LinkedIn, Facebook and Twitter.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Hedehusene.
Jobbet er oprettet på vores service den 21.10.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Hedehusene
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