Insights Engagement Manager
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København K
Maersk is the largest shipping and container logistics company in the world.
A $30bn organisation with over 79,000 people, we ship roughly 20% of the world’s container freight. We’re bringing our organisation together to become an integrated container shipping and logistics company, fundamentally re-thinking how we do business. Improving our customer experience is a core priority.
Customer insight is a powerful enabler for Maersk’s transformation, and our vision is to democratise insights, so the individuals, teams and functions that are driving our transformation have the right insights, at the right time, to support customer-led decision-making.
This role is instrumental in the internal ‘marketing’ of customer insights to support a customer centric culture.
Joining Maersk will embark you on a great journey with career development in a global organisation.
As an insights manager you will gain broad business knowledge of the company’s activities globally, as well as understand how customer centricity is transforming the transport and logistics business.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
This is an exciting role where you will be responsible for helping make Maersk a more customer centric organisation. As a member of the customer insight team, you will help democratise insights and learnings to the wider organisation.
You will understand the key internal stakeholders for customer insights – the teams and functions that need customer insights to unlock business value – and develop a plan to build engagement and usage of insight with those users.
You will leverage existing internal communication channels such as Sharepoint, Yammer, OneMaersk, and also explore other innovative ways of getting insights in front of the right users at the right time. You will think like a marketeer, aligning the insights and how you disseminate them (your message and media) to the internal customer.
Working with the global insight community, including insight colleagues in regions and GSC, you will build visibility of the insights, tools and resources we have today, to support adoption and usage. You will advise insight colleagues how to make our insights more accessible and scalable, moving us from a position of ‘do-once / use-once’ to one where insights are used repeatedly, increasing efficiency. You will help us organise our insights today, mapping them to key stakeholders to create insight and knowledge ‘packages’ to help key functions become more customer centric.
This is more than just an internally-facing role. You will look externally for good-practices – ways of engaging and communicating, of organising information, potentially of insight-related tooling. You will bring those learnings into the team and more widely in Maersk, helping us become a more insight-led organisation and advancing customer centricity.
The ideal candidate is a people person that builds strong relationships and recognises and incorporates the perspectives of others.
You are a cear and effective written and verbal communicator, able to distil key messages from information.
Preferably you will have familiarity with the customer insights toolkit and when different approaches are most appropriate – but detailed technical expertise is not expected.
You deliver in-line with the expectations you set and you are as happy shaping the strategic direction as you are mucking-in.
You are confidently and defensibly be able to present your direction and you believe in an evidence-based, continuous improvement culture.
You thrive in an environment that is undergoing large changes.
We’d like you to provide an understanding of your style of work with your application to be able to talk through at interview.
A $30bn organisation with over 79,000 people, we ship roughly 20% of the world’s container freight. We’re bringing our organisation together to become an integrated container shipping and logistics company, fundamentally re-thinking how we do business. Improving our customer experience is a core priority.
Customer insight is a powerful enabler for Maersk’s transformation, and our vision is to democratise insights, so the individuals, teams and functions that are driving our transformation have the right insights, at the right time, to support customer-led decision-making.
This role is instrumental in the internal ‘marketing’ of customer insights to support a customer centric culture.
We offer
Joining Maersk will embark you on a great journey with career development in a global organisation.
As an insights manager you will gain broad business knowledge of the company’s activities globally, as well as understand how customer centricity is transforming the transport and logistics business.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Key responsibilities
This is an exciting role where you will be responsible for helping make Maersk a more customer centric organisation. As a member of the customer insight team, you will help democratise insights and learnings to the wider organisation.
You will understand the key internal stakeholders for customer insights – the teams and functions that need customer insights to unlock business value – and develop a plan to build engagement and usage of insight with those users.
You will leverage existing internal communication channels such as Sharepoint, Yammer, OneMaersk, and also explore other innovative ways of getting insights in front of the right users at the right time. You will think like a marketeer, aligning the insights and how you disseminate them (your message and media) to the internal customer.
Working with the global insight community, including insight colleagues in regions and GSC, you will build visibility of the insights, tools and resources we have today, to support adoption and usage. You will advise insight colleagues how to make our insights more accessible and scalable, moving us from a position of ‘do-once / use-once’ to one where insights are used repeatedly, increasing efficiency. You will help us organise our insights today, mapping them to key stakeholders to create insight and knowledge ‘packages’ to help key functions become more customer centric.
This is more than just an internally-facing role. You will look externally for good-practices – ways of engaging and communicating, of organising information, potentially of insight-related tooling. You will bring those learnings into the team and more widely in Maersk, helping us become a more insight-led organisation and advancing customer centricity.
We are looking for
The ideal candidate is a people person that builds strong relationships and recognises and incorporates the perspectives of others.
You are a cear and effective written and verbal communicator, able to distil key messages from information.
Preferably you will have familiarity with the customer insights toolkit and when different approaches are most appropriate – but detailed technical expertise is not expected.
You deliver in-line with the expectations you set and you are as happy shaping the strategic direction as you are mucking-in.
You are confidently and defensibly be able to present your direction and you believe in an evidence-based, continuous improvement culture.
You thrive in an environment that is undergoing large changes.
We’d like you to provide an understanding of your style of work with your application to be able to talk through at interview.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 19.5.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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