Senior Customer Solutions Manager

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København K

Opportunity


Maersk is on an exciting transformation journey to become global integrator of container logistics. To enable growth, and develop solutions that addresses the needs of our customers from various industry verticals, we are looking for a talented and experienced customer solutions manager.

The successful candidate, will join a team of customer solution managers, and vertical insights managers, who together work towards designing and developing market leading value propositions for customers from the Refrigerated cargo vertical.

To be successful in the role, the candidate must be an enthusiastic and passionate person, team player which can also act with high sense of independence, and be comfortable working in an environment of ambiguity and frequent change.

We offer


Reporting into the Global Head of Reefer Solutions, you will be part of global Sales & Marketing organization.

Here we are responsible for driving the strategic agenda for our various customer segments, and industry verticals, ensuring that we deliver value and growth through dedicated solutions to our customers.

This is a senior position where the successful candidate will hold a pivotal role in developing industry value propositions and driving the strategic growth agenda for the Reefer vertical, together with the global industry vertical head. We offer dynamic work environment that encourages people to strive for excellence while testing new ideas.

Team collaboration, customer centricity, innovative mindset and high sense of ownership are keys for being successful in this role. You will work closely with the other commercial teams in HQ and the areas. The role is an individual contributor role, however the team has dotted line to the customer solution managers in the areas, hence leading without formal authority opportunities are present.

This is an excellent opportunity for a personal development within Maersk, offering exposure to various functions in HQ and front-line, as well as giving hands-on experience with various Maersk products.

Key responsibilities


• Acting as project manager, leading the solution design & development process, including business case crafting

• Engage effectively with internal stakeholders across regions (sales, area solution, product managers, marketing) to develop solutions by providing customer insights captured through research, frontline interaction and workshops

• Enable customer solutions to be differentiator for Maersk through high-value solution and project delivery

• Ensuring the developed solutions are playing key role in the value proposition towards the customers in the relevant segment/vertical/sub-vertical

• Co-creation activities across the global organization

• Throughout understanding of the customer needs (current & emerging), and translating those into best possible solutions

• Becoming subject matter expert on our products & service offerings, and how those can be combined in the most effective manner, to address various customer needs

• Scaling existing solutions developed locally, to a global level

• Facilitating the global community of customer solution managers, fostering quality best practice sharing

• Facilitating success story sharing within the global customer solution managers community.

We are looking for


We are looking for candidate that would be thrilled to become part of the biggest transformation our company has onboarded more than a year ago, and is comfortable operating in an environment of ambiguity and frequent change. Skills wise, we are looking for someone with:

• 7+ years of experience with proven track record in international supply chain management or 7+ years of experience with selling complex (e.g. SCM, 4PL) products from logistics provider side
• 5+ years experience within Temperature controlled supply chains
• Significant hands-on cross-functional project management experience
• Strong analytical and communication skills
• Customer-centric mindset with an eye for innovation
• Ability to manage stakeholders at all organizational levels and build long lasting relationships
• Advanced skills in Microsoft Office (Excel and PowerPoint)
• Advanced presentation skills
• Excellent prioritization abilities
• Excellent communication skills both written and oral
• Resilient to change and comfortable with fast shifting priorities, workload and responsibilities
• Self-starter, self-motivator, comfortable with high level of autonomy, while also a team player
• Project management certification is not a must will be deemed as significant advantage
• Bachelor’s or Advanced degree

The position is ideally based in Copenhagen, Denmark - but we may be open to other locations. Some travel activities would be expected in the role.

Please note that applications will be reviewed on an ongoing basis and the position may be filled before last application date.


Information og data

Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".

Arbejdsstedet er beliggende i København K.

Jobbet er oprettet på vores service den 24.2.2022, men kan have været deaktiveret og genaktiveret igen.

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Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Afdelingsleder
  • København K
  • Fredag den 11. marts 2022
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