Senior ITSM Service Owner
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Opportunity
A.P. Moller - Maersk is an integrated container logistics company and member of the A.P. Moller Group. Connecting and simplifying trade to help our customers grow and thrive.
With a dedicated team of over 80,000, operating in 130 countries; we go all the way to enable glo
bal trade for a growing world. From the farm to your refrigerator, or the factory to your wardrobe, A.P. Moller - Maersk is developing solutions that meet customer needs from one end of the supply chain to the other.
It is an amazing time to join the Maersk IoT and Automation platform team as we are accelerating our ambitious journey of modernising our terminal infrastructure across the globe.
To support this exciting endeavour, we are currently looking for a Senior ITSM Service Owner within Information Technology Service Management to join our Industrial Automation platform team - based in Denmark.
We offer -
Being part of a fast growing, dynamic and impactful team, you, as a Senior ITSM Service Owner, will be entrusted with the unique opportunity to be providing and contributing to automation products & enabling services that meet the needs of the business and work well within the overall IoT & automation technology platform.
ITSM has the responsibility for all the activities, processes, policies, and procedures contributing towards improving evolving automation products & enabling Services Support.
Responsibilities -
You will draw from a deep and broad expertise as Senior ITSM Service Owner and are responsible for the OT Automation strategy and key strategic projects and programmes as well as governance over cross-functional processes.
While you will build enabling Services and functionality as and when necessary, you continuously ensure that automation products & enabling services are continuously operational.
At the same time, you will hold responsibility to improve and ensure full collaboration between Other Technology Platforms and the wider business by focusing on being part of building and nurturing global cross-functional relationships that make a difference on a local, regional, and global level.
A FULL JOB DESCRIPTION CAN BE PROVIDED UPON REQUEST
We are looking for -
- Self-starter who will take new initiatives and improve existing business processes.
- Substantial experience with proven hands-on experience as functional consultant/analyst.
- Ability to lead, motivate and influence teams particularly in complex and challenging environments.
- Understanding of data flows in upstream and downstream systems.
- Experience of working in Scrum & Agile environments.
- High level of ITIL knowledge, at least having ITIL V3/4 Foundation.
- Ability to plan and execute deployment activities at the team level.
- Understanding of Operational Service SLAs, Service Catalogues, Service metrics and monitoring.
- Comprehensive understanding of ServiceNow or any ITIL based service call logging system.
- Ability to coach and train the First Line Operations.
- Experience with Oracle DB, SQL Server, other Databases.
- Experience with Cloud integration technologies (Azure, DevOps, Apigee, Kafka, etc.).
- Experience with Automation technologies (RHEL Fuse, AMQ Broker, Java, Java Script, Python, PowerShell, .net etc.).
- Read into Logfile, Debug code, Set and monitor trace file.
About Maersk –
As a performance-oriented company, we strive to always recruit the best person for the job - regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
We’re building a culture where everyone can feel at home. We don't just work across continents, we work across different genders, generations, cultures, sexual orientations, religions, disabilities and perspectives. Together, we succeed as one global team.
We want to encourage innovation and empower our teams to share new ways of thinking, making the most of our diverse talents. But it’s also about feeling involved and encouraged to be yourself.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 8.11.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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